These teams also choose AppFollow
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
满足ASO、产品和支持需求的灵活工具。在公司里，我们使用AppFollow与ASO和支持部门合作，同时用来监视我们的竞争对手。我认为公司将该应用不同方面的功能整合在一起使用是一件很棒的事，方便不同的团队共享相同的工具和数据。
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
Premium (Indie & Companies) plans are customised plans which depend on the number of apps, keywords, replies to reviews and team members. You may other features to your subscription, e.g. Help Desk integrations.
企业计划是一项定制计划，可跟踪大量的数据且没有任何限制。它包括高级计划的所有内容，同时还配有一名私人账户经理、可单一登录（SSO）、提供专属实例和自定义功能。
When you choose a plan, we’ll ask you to pay for the subscription in advance with your credit card. You can select whether you want to pay for a month or the whole year.
Invoice payment is available for companies. To request it please contact our support team.
免费计划允许多名用户访问2个国家内2个app的用户评论、更新和排名，同时每月还提供约20个已选关键词的数据，并可回复20条评论。此外，您还可以设置所有的服务整合和电子邮箱报告。
If you can’t find a good fit among plans you offer, we’ll create a custom offer for you. Please contact us.
We accept VISA, MasterCard and American Express from any country. If you’d like to pay via other billing system, contact us.
如果您选择按年付费，提前付款可获得15%的折扣。
Premium (Indie & Companies) plans are customised plans which depend on the number of apps, keywords, replies to reviews and team members. You may other features to your subscription, e.g. Help Desk integrations.
企业计划是一项定制计划，可跟踪大量的数据且没有任何限制。它包括高级计划的所有内容，同时还配有一名私人账户经理、可单一登录（SSO）、提供专属实例和自定义功能。
免费计划允许多名用户访问2个国家内2个app的用户评论、更新和排名，同时每月还提供约20个已选关键词的数据，并可回复20条评论。此外，您还可以设置所有的服务整合和电子邮箱报告。
If you can’t find a good fit among plans you offer, we’ll create a custom offer for you. Please contact us.
When you choose a plan, we’ll ask you to pay for the subscription in advance with your credit card. You can select whether you want to pay for a month or the whole year.
We accept VISA, MasterCard and American Express from any country. If you’d like to pay via other billing system, contact us.
如果您选择按年付费，提前付款可获得15%的折扣。
Invoice payment is available for companies. To request it please contact our support team.
