Choose the rating and length of the reviews you’d like to receive, so you are always aware of users’ thoughts.
React to the reviews immediately. Replying to reviews will now take seconds — no need to switch to another tab or search for the required review. Easy as 1-2-3!
Each new review is automatically tagged for your convenience. Sort them by stars, device and app type, country, language and app version.
Doesn’t matter if you are not a polyglot, we will translate all reviews into the language you understand.
Put your effort into making your users happy without struggling to understand what they’ve written.
Cut the time you spend on routine.
Monitor how efficient your teams are and whether all reviews were noticed and queries were solved, all in one place.
Also, import to your Zendesk account all the reviews your app has ever received, and see whether each user’s problem was solved and the review was updated.
Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews and sales directly in your Zendesk account. Handy, right?
We have two different ways for you to use AppFollow with Zendesk:
as an email integration or as a native app.
Both allow you to do everything that’s listed above. What’s the difference?
Use the integration via email if you need a quick set-up for gathering reviews as tickets in Zendesk and replying to them with AppFollow. This integration has few limitations but none will prevent you from receiving users’ reviews and replying to them. Learn more
Use the native app if you want to merge AppFollow’s features with the full functionality of Zendesk: tickets, internal discussions with your team, work with reviews. With all that said setting up the app takes a bit more time — but it’s totally worth the hassle. Learn more
„AppFollow is an amazing service and has a wonderful team! Their tools have allowed us to greatly streamline our app review management workflow and give us much greater visibility into overall customer sentiment.“
„Absolutely love AppFollow. This is exactly what I needed to take our customer service to the next level. The sheer number of integrations that they already have available is impressive.“
„AppFollow allows us to stay connected to our customers. Feedback from users all around the world is automatically translated and pushed to our Slack channel, for easy sharing with all team members.“
„We support 300+ apps and it was very important to find a convenient way to work with reviews and support our users. AppFollow is great in these terms. Considering how many apps we have to serve, Slack alerts is a killer feature.“
„We use AppFollow to track our app rankings and keyword positions in App Store and Google Play. The service is just great and I like the option to automate all the reports and send them to our Slack channels.“
„AppFollow makes my life easier providing system to manage team of specialist responsible for app reviews. It's Slack integration keeps me up to date without hassle.“
„AppFollow was the first ASO service that really fulfilled my needs as an ASO specialist. I'm always eagering about their new cool features!“
„AppFollow is a very useful service for us. It helps to simplify and automate the work with keywords and reviews. It helps to track the ASO strategy of our competitors.“