Better customer
service of your
financial app

Optimize review management, gain valuable insights, and improve app reputation.

Better customer<br>service of your<br>financial app
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Benchmarks of review management in Finance category

80% of the Top 5 finance apps reply to reviews within one day.
60% of finance apps outside Top 5 reply slower.

How top 10 apps in Finance category reply to app reviews

47%

Avg total reply rate

23%

Avg reply rate to featured reviews

55%

Avg reply rate to negative reviews

Единая платформа для мониторинга, анализа и ответов на отзывы пользователей

Отзывы из App Store, Google Play и Amazon собраны в одном месте для быстрого анализа и управления.

Анализируйте отзывы по тональности высказываний, версии приложения, стране, языку и многому другому, чтобы найти тренды и идеи для улучшения вашего продукта.

Отвечайте на отзывы iOS и Android прямо в AppFollow без использования сторонних сервисов.

Automate review management to save time
for more important tasks

Automate review management to save time<br>for more important tasks
Auto-replies for responding to repetitive reviews.
Auto-tags to sort reviews about bugs, feature requests and more.
Auto-report a concern to manage and monitor deletion of unfair reviews.
Auto-translation for understanding customer feedback in any language on the fly.
Custom response templates to meet your needs and company voice.

Gain insights on how to grow average rating
of your finance app

Gain insights on how to grow average rating<br>of your finance app
Discover frequently mentioned problems and trends from user feedback to fix problems before it’s too late.
Monitor competitors’ reviews to find their weaknesses and turn them into your strengths.
Receive regular email reports on ratings and reviews dynamics to be always in the know with no efforts made.
Track how your responses to reviews affect app rating.

Having a chance to get all reviews and work with them in one place was the most obvious advantage for us and we’ve decided to go with AppFollow. AppFollow is also very stable as we’ve never faced any issues while the number of our apps and reviews increased significantly since we started using this tool.

Aleksey Shuravin Head of Social Media Support Department at Tinkoff
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Try AppFollow for
your finance app today