Send to Intercom only the reviews you’d like your customer support team to reply to. Choose the rating of the reviews, and be immediately alerted if your users are not happy.
React to your users’ needs super-fast. Replies to App Store, Google Play and Mac App Store reviews are published directly from the Intercom account your support team uses all day.
We will notify you when users change their reviews in app stores. You will see the reviews’ history and will be able to follow up on them within seconds.
Tag reviews to filter and prioritize them. Assign reviews (for example, App Store reviews or Google Play reviews) to a specific team or team member.
Regardless of the language your users speak, we will translate all reviews into your preferred language. Put all your effort into making your users happy without struggling to understand what they’ve written.
Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews, and sales directly in your Intercom account. Handy, right?