Benchmarks of review management in Shopping category
How top 10 apps in Shopping category reply to app reviews:
Avg total reply rate: 37%
Avg reply rate to featured reviews: 27%
Avg reply rate to negative reviews: 50%
The only service you need to monitor and manage your mobile app reviews
Analyze and monitor iOS, Android, and Amazon reviews in one dashboard.
Gather product insights from reviews, analyze parameters such as: country, sentiment, language, app version, and more.
Respond to app reviews in 1 click directly in our dashboard.
Delegate routine to AI with Review Management Automation
Set up auto-replies to address typical reviews.
Catalogue crucial reviews (f.e. bugs, feature requests, etc) with auto-tags.
Get rid of inappropriate reviews with auto-report-a-concern. Track how many inappropriate reviews you removed.
Save hours with auto-translation of reviews from any language.
Create templates for replies to always keep your brand voice.
Discover ways to increase your average rating
User feedback splitted in categories: see the most mentioned issues and solve them before your users churns.
Find growth opportunities in competitor reviews.
Set up email reports to always be aware of the changes in your ratings and reviews at a glance.
Monitor efficiency of your response strategy and its influence on app rating.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!
Once the account owner responds to the request, you will receive an email. If you wish to speed up the process, please contact the account owner
To start with an empty account, create a brand new one. The account won’t have any apps, integrations or keywords, you will need to add everything from scratch. Pending invitation request will be revoked.