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Manage reviews to grow your app

One place to aggregate, analyze, and handle reviews
from the App Store, Google Play, and Amazon.

AppFollow vs Other Tools
더 많은 고객 사례 보기

AppFollow is the only service that automates review management
and builds rapport with millions of users

Respond to all app reviews in one place

Respond to all app reviews in one place

Aggregate reviews from any store and reply to them in a tool specifically designed for app reviews. Integrate with the services you already use: Zendesk, Slack, Salesforce, API, and 34 more.

Automate review processing

Automate review processing

Create templates and custom rules to reply to reviews automatically at scale. Track issues specific to your business and classify user feedback with minimal effort.

Gain insights with our ML solution

Gain insights with our ML solution

Instantly extract critical user feedback to take timely actions. Identify competitors’ pain points to adjust your product roadmap.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

앱 팔로우로 시간을 절약하세요! 처리 리뷰 수를 2.3배 늘리는데 단 3일이 걸렸습니다. 소모적인 마우스 클릭을 줄이고, 중요한 피드백 (업데이트 및 기능 리뷰)에 대한 작업 시간을 늘릴 수 있습니다.

Kim Bokyung 고객 지원 매니저 Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

ASO, 제품, 서포트의 요구를 충족시키는 유연한 도구입니다. 저희 회사는 ASO와 서포트는 물론, 경쟁사를 모니터링 하기 위해 앱 팔로우를 사용하고 있습니다. 회사가 앱의 영역을 결합해 서로 다른 팀이 하나의 도구와 데이터를 공유할 수 있는 것이 좋다고 생각합니다.

Catherine Sibirko ASO 전문가 Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
Read case study

The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

앱 팔로우는 스토어 콘솔과 비교시 더 빠르고, 쉽고, 간단한 방법으로 고객과 상호 작용합니다. 6개월 동안 플랫폼을 사용한 후, 추정 ROI가 850%로 나타났습니다.

Ashley Yap 고객 서비스 매니저 Turbo VPN
Read case study

We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo
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You will benefit from AppFollow if

you struggle to process your current volume of reviews manually;
you need to streamline review management for multiple apps and platforms;
you need to share customer feedback insights across product, marketing, and support teams;
you are looking for ways to hit your customer service KPIs: Avg. Response Time, CSAT, Ticket Handle Time, Reply Effect on Rating;
you wish to integrate mobile review management in your current support workflow.
AppFollow
Appbot
App Radar
Consoles
Reviews processing & analysis
Reply to reviews
green-check
green-check Limited
green-check
green-check
Integrations
and 30+
green-check 11 integrations
red-cross
red-cross
Review reports
green-check
green-check
red-cross
red-cross
Reply stats
green-check
red-cross
red-cross
red-cross
Agents’ KPIs
green-check
red-cross
red-cross
red-cross
API
green-check Advanced
green-check Limited
red-cross
green-check Limited
Voice of the Customer (VoC)
ML-based review classification
green-check
green-check
red-cross
red-cross
Sentiment Analysis
green-check
green-check
red-cross
red-cross
Phrase analysis
green-check
green-check
red-cross
red-cross
Automation
Auto-replies
green-check
red-cross
red-cross
red-cross
Auto-tagging
green-check
green-check
red-cross
red-cross
Auto-translation
green-check
green-check
green-check
red-cross
Report a concern
green-check Automated
red-cross
red-cross
green-check
Custom alerts
green-check
green-check
red-cross
red-cross
* The comparison data is based on the analysis made in Q3, 2020
estimation stars
High Performer Leader Europe Users Love Us

가격

wave   무료 플랜
$ 0 /mo
쉽게 시작하기
ok   프리미엄 플랜
부터   $ 55 /mo
무료로 가입하기
hands   기업 플랜
사용자 정의 가격
중소 규모 팀
문의하기
wave   무료 플랜
$0   /mo
쉽게 시작하기
시작하기
ok   프리미엄 플랜
부터 $55   /mo
무료로 가입하기
계획을 선택하십시오
raised_hands   기업 플랜
사용자 정의 가격
중소 규모 팀
문의하기 더보기  

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