モバイルプロダクトマネージャー用App監視ツール⭐| AppFollow（JP）

Listen to millions of customers' voices
with AI-driven analysis of user feedback

Listen to millions of customers' voices<br>with AI-driven analysis of user feedback

Learn users' needs with Voice of the Customer (VoC) analysis

Use Semantic Analysis to build a better product based on customer feedback about bugs, feature requests, suggestions, negative and positive experience from using apps.

This data is essential for successful launches, happy customers and, as a result, high app ranking in app stores.

“A great product isn’t just a solution —
it’s also a tool that fits neatly into the hands of your customers.”

“A great product isn’t just a solution —<br>it’s also a tool that fits neatly into the hands of your customers.”

Have a 360-degree analysis of your product strategy with AppFollow

Measure the success of releases: gain actionable product insights by aggregating feedback from app store reviews.

Track rating growth: automate receiving updates about your app rating. Get them directly in Slack or by email.

Monitor monetization progress: see downloads & revenue data from app stores as insights and KPIs, create custom reports.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollowのツールは効果的且つ時間を節約できます！たった3日間で処理済みレビュー数を2〜3倍に増やすことができました。無駄を減らすことができ、より重要なフィードバックに時間を割けるようになりました。

Kim Bokyung カスタマーサポートマネージャー Bitmango

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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

ASO、プロダクト、サポートのニーズを満たす柔軟なツールです。私たちの会社では、AppFollowを利用してASO、サポート、競合他社のモニタリングを行っています。アプリの機能を組み合わせて、社内の異なるチームが1つのツールやデータを共有できるのは素晴らしいと思います。

Catherine Sibirko ASO エキスパート Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom

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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollowは各ストアの機能と比べてより早く、簡単でシンプルに顧客対応をすることができます。このプラットフォームを6ヶ月使っていますが、投資利益率は約850%となっており、成功を実感しています。

Ashley Yap カスタマーサービスマネージャー Turbo VPN

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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle

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