Double win! We increased the limits for Essential, Startup, and Growth plans, and you can buy them with a discount in July! Check out our pricing

Customer Support standard
for mobile apps and games

Automate reviews management to increase the efficiency of your support team.
Less training. Fewer processes. Single dashboard.

One workspace to manage all app reviews<br>and analyse the performance of support teams

One workspace to manage all app reviews
and analyse the performance of support teams

Measure KPIs and the efficiency of your support team.

Plan your workflows to avoid overload. See the trends in user reviews to provide a timely response.

Analyze ratings and reviews to see how your app is doing against industry benchmarks.

Respond to all app reviews in one place to increase productivity.

Empower your plan of action by prioritizing the reviews to handle first.

Find critical reviews in one click.

Report inappropriate reviews to reduce negativity on your app page.
Semantic Analysis<br>Analyze reviews to listen to the voice of customers and gain insights.

Semantic Analysis
Analyze reviews to listen to the voice of customers and gain insights.

Gather product insights, feature requests, bug reports, and complaints that require immediate action among thousands of reviews without reading them.

Understand your users and their needs.
Streamline your customer support by automating your workflows

Streamline your customer support by automating your workflows

Auto-tags to sort out reviews about the topics of your interest.

Auto-replies for responding to repetitive reviews.

Auto-reporting for removing inappropriate or spammy reviews.

Auto-translation for processing reviews in different languages.

4 reasons to <strong>empower your Customer Support</strong><br>with AppFollow's tools today

4 reasons to empower your Customer Support
with AppFollow's tools today

Having a customer-obsessed approach is essential to beat competitors and outperform them in app stores.

Reviews are a crucial point in decision-making regarding downloading your app.

Understanding user issues helps you fix them on time and increase retention rate and app rating.

Rapid resolving of user inquiries is crucial to maintain customers’ loyalty and sales, even after winning the market.

料金

wave   無料プラン
$ 0 /月
初めての方におすすめです
ok   プレミアムプラン
から   $ 23 /月
小規模チーム向け
hands   企業プラン
カスタム料金
中規模および大規模チーム向け
お問い合わせ
wave   無料プラン
$0   /月
初めての方におすすめです
始めましょう
ok   プレミアムプラン
から $23   /月
小規模チーム向け
無料トライアルを始める
raised_hands   企業プラン
カスタム料金
中規模および大規模チーム向け
お問い合わせ もっと見る  

Prices are per month for the annual subscription period.

プランを比較する

When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich, Customer Support Manager at Discord

Flexible tool that meets the needs of ASO, Product, and Support. In our company, we use AppFollow to work with ASO and Support, as well as for monitoring our competitors. I think it’s great that the company combines different areas of your app, so that different teams can share a single tool and data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom

Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).

Anatoly Sibatov Manager Customer Support at Wrike

We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

アプリの成長をAppFollowで高めましょう