• reply to reviews
Mobile Customer Success: why it matters and how you can nail it

Mobile Customer Success: why it matters and how you can nail it

Mobile customer success. Discover why it’s key for reputation management and how to make it work for you and your team

Vera Rabkina
Vera Rabkina
New Channels of Mobile Games User Acquisition

New Channels of Mobile Games User Acquisition

How to boost your user acquisition through working with user reviews and game rating. What app store reviews impact and how how to respond to them to get new gamers.

Anatoly Sharifulin
Anatoly Sharifulin
7 Challenges When Working with App Store & Google Play Reviews

7 Challenges When Working with App Store & Google Play Reviews

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We've gathered customer support related issues that make it hard to work efficiently. Why they happen and what to do about them?

Anatoly Sharifulin
Anatoly Sharifulin
Semantic Analysis: the quickest way to identify user-impacting issues

Semantic Analysis: the quickest way to identify user-impacting issues

Brand new tool for both high-level user satisfaction analysis and deep analysis of app reviews. Find real user experience issues and analyze them in minutes.

Julia Zhavnerchik
Julia Zhavnerchik
4.6 April Update

4.6 April Update

ASO Analytics official release; replies to reviews from Telegram; Semantic Analysis reports; auto-added keywords for Android apps, and more.

Mary Kulikova
Mary Kulikova
How to increase user loyalty with review responses

How to increase user loyalty with review responses

How to reduce response time while increasing loyalty, attitudes, installs, and revenues when responding to reviews

Anatoly Sharifulin
Anatoly Sharifulin
Gear up your Customer Support team with Freshdesk

Gear up your Customer Support team with Freshdesk

Know your user, talk to your app customers, reply to negative reviews faster without leaving Freshdesk account

Anatoly Sharifulin
Anatoly Sharifulin