Double win! We increased the limits for Essential, Startup, and Growth plans, and you can buy them with a discount in July! Check it out

Find out how Innovative Connecting gets 850% ROI from using AppFollow

Go to the profile of Nurzhan Ospanov
Nurzhan Ospanov
Find out how Innovative Connecting gets 850% ROI from using AppFollow

Table of Content:

  1. Challenge
  2. Solution
  3. Result

Innovative Connecting is a modern company specializing in providing VPN services for mobile and PC users around the globe. Despite the high number of downloads and users, the company still considers itself as a startup that aims to provide superior and efficient service for its users.

Challenge

As the Customer Support team’s size in almost any given early-stage startup is usually small, it is always challenging to provide a good support experience with limited resources. Innovative Connecting was not an exception here. Before using AppFollow, the team replied to reviews via consoles and the process was very slow and disorganized.

signup_boosting

Innovative Connecting signed up to AppFollow when the team started looking for a solution that would help them increase their Support team’s productivity, manage reviews of multiple apps in one platform, provide decent reporting, and give access to multiple users with various roles and permissions.

Solution


Innovative Connecting's team has noticed that the Support agents have started to save 1,320 hours a month. The team considers this as a huge win for a startup that tries to balance between processing the high load of reviews and providing the high quality of responses to their users. All Innovative Connecting apps have ratings between 4.5 and 4.8 stars.

Result

After using AppFollow for 6 months, Innovative Connecting have estimated their ROI from using AppFollow as 850%.

After being AppFollow users for some time we discovered that their product is really flexible. We enjoy using AppFollow reviews filters which we found as a very strong, yet simple feature.

My team and I also utilize templates, and so far it’s most distinctive feature when comparing AppFollow with consoles. Apart from the product part, I want to add that their Customer Support team is very responsive, friendly, and exceeds all Support industry standards.

Ashley Yap - Customer Service Manager

Looking to improve your customer support efficiency? Consider AppFollow.

Request a demo with the AppFollow team.

Read other posts from our blog:

How to save 50% of a work day when managing mobile user reviews

How to save 50% of a work day when managing mobile user reviews

Learn how can Customer Support teams save 50% of their work day when dealing with user reviews.

Vera Rabkina
Vera Rabkina
Semantic Analysis 2.0: the easiest way to listen to your customers

Semantic Analysis 2.0: the easiest way to listen to your customers

AppFollow automates the way you analyze customer feedback, and now the search for insights and hidde...

Vera Rabkina
Vera Rabkina
BitMango increased the response rate by 2.3 times in 3 days with AppFollow's Auto-replies

BitMango increased the response rate by 2.3 times in 3 days with AppFollow's Auto-replies

How BitMango uses AppFollow to save time on Customer Support and increase the team’s capacity withou...

Mary Kulikova
Mary Kulikova
subscribe success
subscribe fail

アプリの成長をAppFollowで高めましょう