App Reviews Monitor for Zendesk

Aggregate and respond to iOS, Android, Mac, and Amazon reviews directly in Zendesk. Save time, resources, and budget by automating app review management with Zendesk and AppFollow integration.

Manage app reviews in one service — save time and money

Send all app reviews to Zendesk

Send all app reviews to Zendesk

Receive any reviews users leave to your apps. Set up rules to receive only negative, positive or all reviews the moment they were left.

Respond to app reviews in 1 click

Respond to app reviews in 1 click

Your support team can easily respond to app reviews without leaving Zendesk, ever. All communication with users in one place.

Report spam and fake reviews

Report spam and fake reviews

Delete malicious and inappropriate reviews in your Zendesk dashboard in 2 clicks with our Report - a - concern feature.

Increase team efficiency with automated app review management

Increase team efficiency with automated app review management

Auto-replies

Set up auto-replies to save time dealing with repetitive reviews. Deal only with reviews that really need your attention.

Auto-tags

Invent rules for tagging reviews that contain specific words to make it easier to find and address high priority reviews (for example, reviews about bugs, billing, feature requests, etc).

Auto-translation

Get reviews translated automatically to understand your users' pain no matter the language they speak.

Track agent performance and ticket handling efficiency

Track agent performance and ticket handling efficiency
Cut the time you spend on routine. Monitor how efficient your teams are and whether all reviews were noticed and queries were solved, all in one place.
Also, create follow-ups for reviews that need additional clarification so you don't waste your time looking for it again.

Prezzi

wave   Piano Gratis
$ 0 /mese
Un buon modo per iniziare
ok   Piano Premium
Da   $ 55 /mese
Iscriviti gratis
hands   Piano Enterprise
Prezzo personalizzato
Per team medi e grandi
Contattaci
wave   Piano Gratis
$0   /mese
Un buon modo per iniziare
Inizia
ok   Piano Premium
Da $55   /mese
Iscriviti gratis
Scegli un piano
raised_hands   Piano Enterprise
Prezzo personalizzato
Per team medi e grandi
Contattaci Scopri di più  

Prices are per month for the annual subscription period.

Compara i nostri piani

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

Gli strumenti di AppFollow sono efficaci per risparmiare tempo! Ci sono voluti solo tre giorni per aumentare il numero di recensioni elaborate di 2,3 volte tanto. Siamo stati in grado di ridurre il numero di click e ora abbiamo più tempo per lavorare sui feedback critici: recensioni aggiornate e in evidenza.

Kim Bokyung Responsabile supporto clienti Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Strumento flessibile che soddisfa le esigenze di ASO, prodotto e supporto. Nella nostra società, utilizziamo AppFollow per ASO e supporto, oltre che per monitorare la concorrenza. Penso che sia un dato positivo che la società combini diverse aree dell'app, in modo che diversi team possano condividere stesso strumento e dati.

Catherine Sibirko Esperto ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
Read case study

The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow ci aiuta a interagire con i clienti in modo più veloce, facile e semplice rispetto alle console degli store. Dopo 6 mesi di utilizzo della piattaforma, abbiamo ottenuto un grande successo con un ROI dell'850%

Ashley Yap Responsabile servizio clienti Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Grow your apps with AppFollow and Zendesk