App Review Management Automation Software for mobile businesses who care

Process more app reviews with less manual work. Find critical issues, respond to reviews, automate support workflows, and increase customer satisfaction.

Help your users faster with less clicks

4hrs/day

Support agents save on average 4 hours/day with our automation tools.

x2

Our clients increase first response rate by 2 times on average.

40%

On average, 40% of users improve reviews rating after receiving a response.

Boost your team productivity with easy
App & Play Store Review Management Platform

Respond to all app reviews from one dashboard

Respond to all app reviews from one dashboard

Aggregate and respond to iOS and Android reviews in one place with no redirection to app stores.

Grow your key metrics<br>&nbsp;

Grow your key metrics
 

Influence app rating by helping users faster, reduce response time and increase response rate.

Set up seamless collaboration with other teams

Set up seamless collaboration with other teams

Create custom alerts to inform different teams about relevant issues: Product, Tech, Marketing, etc.

Track KPIs, SLAs, and agents' productivity

Track KPIs, SLAs, and agents' productivity

Track the performance of your agents in a single dashboard. Monitor replies effect on rating, average response time and more.

Simple app review response service that works with your existing software

Simple app review response service that works with your existing software
Connect AppFollow to Zendesk, Salesforce, Slack, Helpshift, and 33 more services to seamlessly receive and reply to app reviews.
Support your users across all platforms in your favorite help desks.

What you will achieve with AppFollow

Higher rating

Reply to reviews more efficiently, so users increase rating after reply.

Higher retention

Locate issues and provide help to retain users in the app.

Better reputation

Find featured reviews in one click to reply to them, as featured reviews affect your app reputation most.

Better customer service

Automate support routine to process more reviews and reduce the response time.

Better product

Gain actionable insights about your product, such as bugs, problems, and feature requests that come from your users.

Better analytics

Aggregate all the rating and reviews data about your apps and competitors.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

Gli strumenti di AppFollow sono efficaci per risparmiare tempo! Ci sono voluti solo tre giorni per aumentare il numero di recensioni elaborate di 2,3 volte tanto. Siamo stati in grado di ridurre il numero di click e ora abbiamo più tempo per lavorare sui feedback critici: recensioni aggiornate e in evidenza.

Kim Bokyung Responsabile supporto clienti Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Strumento flessibile che soddisfa le esigenze di ASO, prodotto e supporto. Nella nostra società, utilizziamo AppFollow per ASO e supporto, oltre che per monitorare la concorrenza. Penso che sia un dato positivo che la società combini diverse aree dell'app, in modo che diversi team possano condividere stesso strumento e dati.

Catherine Sibirko Esperto ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow ci aiuta a interagire con i clienti in modo più veloce, facile e semplice rispetto alle console degli store. Dopo 6 mesi di utilizzo della piattaforma, abbiamo ottenuto un grande successo con un ROI dell'850%

Ashley Yap Responsabile servizio clienti Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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Let AppFollow empower your support team