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Customer Support Automation Tool for mobile businesses

Process more app reviews with less manual work. Find critical issues, respond to reviews, automate support workflows, grow app rating and customer satisfaction.

Help your users in less time with less effort

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Support agents save on average 4 hours a day with our automation tools.

popularity

Our clients increase first response rate by 2 times on average.

analytics

On average 40% of users improve reviews rating after receiving a response.

Automate Customer Support workflows


Funzionalità Funzionalità Funzionalità

Increase support productivity

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Respond to all app reviews
from one dashboard

Aggregate iOS, Android, Amazon reviews and respond to them in one place with no redirection to app stores.

popularity

Track & improve support efficiency

Influence app rating by helping users faster, reduce response time, and increase response rate.

analytics

Gain product insights
from user feedback

Set up custom alerts to inform different teams about custom issues.

Integrate with the services you already use

Integrate with the services you already use

Connect AppFollow to Zendesk, Salesforce, Slack, Helpshift and 33 more services to seamlessly receive and reply to app reviews.
Support your users across all platforms in your favourite help desks.

Prezzi

wave   Piano Gratis
$ 0 /mese
Un buon modo per iniziare
ok   Piano Premium
Da   $ 23 /mese
Iscriviti gratis
hands   Piano Enterprise
Prezzo personalizzato
Per team medi e grandi
Contattaci
wave   Piano Gratis
$0   /mese
Un buon modo per iniziare
Inizia
ok   Piano Premium
Da $23   /mese
Iscriviti gratis
Scegli un piano
raised_hands   Piano Enterprise
Prezzo personalizzato
Per team medi e grandi
Contattaci Scopri di più  

Prices are per month for the annual subscription period.

Compara i nostri piani

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

Gli strumenti di AppFollow sono efficaci per risparmiare tempo! Ci sono voluti solo tre giorni per aumentare il numero di recensioni elaborate di 2,3 volte tanto. Siamo stati in grado di ridurre il numero di click e ora abbiamo più tempo per lavorare sui feedback critici: recensioni aggiornate e in evidenza.

Kim Bokyung Responsabile supporto clienti Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Strumento flessibile che soddisfa le esigenze di ASO, prodotto e supporto. Nella nostra società, utilizziamo AppFollow per ASO e supporto, oltre che per monitorare la concorrenza. Penso che sia un dato positivo che la società combini diverse aree dell'app, in modo che diversi team possano condividere stesso strumento e dati.

Catherine Sibirko Esperto ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow ci aiuta a interagire con i clienti in modo più veloce, facile e semplice rispetto alle console degli store. Dopo 6 mesi di utilizzo della piattaforma, abbiamo ottenuto un grande successo con un ROI dell'850%

Ashley Yap Responsabile servizio clienti Turbo VPN
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We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Try AppFollow to empower your customer support team