Customer Support standard
for mobile apps

Increase support efficiency by identifying problems your customers have with a 360° reviews analysis and reply to review tool

Make your clients and community feel important

by fixing their issues before they affect your app performance

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Understand user needs

Use Semantic Analysis to get a deeper understanding of how your users feel about your app and change their attitude over time

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Ease users support

Reply to iOS and Android reviews directly in AppFollow, Slack, Zendesk, Salesforce or other integrations without being redirected to app stores

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Get business insights

Analyze the historical change of user reviews. See if users change their reviews or delete them and how it affects your mobile app rating

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Automate operations

Assign reviews to be sent to a responsible team – bugs sent to developers, complaints to a customer support team, and feedback to your product owners

wargaming logo rapid growth with AppFollow

x10 more replies

That reinforced the customers’ loyalty and satisfaction

+46% user reviews per month

More active users growing the community

40% improved number of stars after a response

As the result of support team addressing every user complain

Why the quality of Customer Support influence app downloads & revenue

Why the quality of Customer Support influence app downloads & revenue

Reason 1
Having a customer-obsessed approach is essential to beat competitors and outperform them in app stores

Reason 2
Experience of other users is a crucial point in decision-making regarding downloading your app

Reason 3
Fixing user issues increases app rating and conversion-to-install rates and helps you get to the Top Charts

Reason 4
Navigate reviews is crucial to maintain loyal users and sales, even after winning the market

How to improve Customer Support with AppFollow

How to improve Customer Support with AppFollow

Respond to reviews in one click without redirection to app stores

Turn user feedback into functional insights with semantic analysis

Get instant alerts about a query and when your users are not satisfied

Monitor app reviews of your competitors and know their users better than they do

Who will benefit from using AppFollow Customer Support tools

Who will benefit from using AppFollow Customer Support tools

Customer Support Agents to receive mobile user reviews and react in seconds right in their help desk service

Customer Support Managers to track their team performance, overall customer experience and requests

Product managers, developers, marketers — all your teammates will stay in the know

Tools for companies that care about their users

Monitoring what users think of your and your competitors’ app is a must for app success

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Rating analysis

Learn how users rate your app and use those insights to get to the Top Charts in the App Store and Google Play Store

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Semantic analysis

Use Semantic Analysis to monitor the most used words, and scrutinize how users feel about your app and change their attitude over time

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Reviews analysis

Be aware of ratings and reviews that were updated by returning users, and see if they increase or decrease the original ratings and reviews

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Likes analysis

See what users like and dislike about your competitors’ apps to know what features are the most popular and adjust your product roadmap

Find insights and growth opportunities in our blog

How to Increase App Revenue

How to Increase App Revenue

Reviews are the driving factor behind a decision to install your app. Question is, how do you increase your app revenue with reviews? Take a peek at this article to learn more.

Why and How to Respond to App Store and Google Play Reviews

Why and How to Respond to App Store and Google Play Reviews

App Store and Google Play reviews are a valuable channel of communication with users. We gathered strategies on how to respond to iOS, Android and other app store reviews and how can it increase user engagement.

How to Maintain Brand Reputation in App Stores. Joom's Experience.

How to Maintain Brand Reputation in App Stores. Joom's Experience.

How to work with reviews in e-commerce, including how users differ from country to country, how to respond to feedback in app stores, and how to automate the process when you handle a thousand reviews a day.

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