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Zomato: Food Delivery & Dining

(58 557)
Food & Drink & Travel
Last Update
Sep 27, 2021
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Store Performance Index


Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Zomato: Food Delivery & Dining

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,

58 557

Avg rating,



2336 chars

Whether you’re looking for biryani to feed your desi cravings, soul comforting pizzas and burgers, or even a salad with a cup of chai or coffee, Zomato is the only app you need for the quickest doorstep delivery of your favourites. With over 1.5 million restaurants and 285 million ratings and reviews, discover the best around you in no time – only on the Zomato app. • Order food online With online food delivery across 500+ cities, you can get your favourites delivered at your doorstep within minutes. • Track your order Easily track your food order journey with live tracking on our app. • Avail food offers and discounts Get exciting deals on both - food delivery and dining. • Opt for contactless food delivery and dining Ensure maximum safety and hygiene by opting for contactless food delivery and dining. • Become a Zomato Pro member Enjoy exclusive benefits at partner restaurants by becoming a Zomato Pro member. Get discounts up to 40% on your dining experiences, and get 25% extra off on food ordering. • Pick-up your order With restaurants on takeaway in India and UAE, you can order online and pick it up fresh and hot from the restaurant. • Search for and discover top restaurants, cuisines, and dishes Find the best around you with Domino’s, Pizza Hut, McDonald’s, Starbucks, Subway, Burger King, Dunkin' Donuts, Baskin Robbins, Pizza, Pasta, Noodles, Dal Makhani, Biryani, Butter Chicken, Pancakes, Salads, Cakes, Burgers, Dimsums, Sushi...and a lot more. Use our search filters to discover healthy places nearby for breakfast, lunch or dinner, and refer to our theme-based curated lists called ‘Collections’ to find the best burgers, perfect romantic date spots, or the top trending restaurants in town. • Access restaurant details Look up restaurant menus, ratings, reviews, photos, contact details, map directions, and all the other essential information you need for your next meal - all in one place. Also, rate restaurants to help other foodies make informed decisions. • Book a table to avoid queues Avoid standing in waiting queues at restaurants by booking a table in advance. Zomato is available across India, UAE and Lebanon. Some features are live in limited locations only. Claim for #1 food delivery app in India on App Store screenshots is based on App Store ratings, and similarweb data.

 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Jul 28, 2019

When I ordered I had mentioned no cheese no pinto beans only black beans I immediately called the restaurant when I saw The complete wrong order with cheese with the pinto beans the restaurant said management will call me, after 30 mins I get a call saying that we will replace the Oder for almost an hour I get no update, so I called the restaurant again they said sorry we can’t deliver as we don’t have delivery boy you give it to the zomato man standing I said what are you talking, when I called you said we are sorry we will have it changed that to the management called me after 30mins, then after an hourlong wait I called the boy told me give it to zomato where do you want me to find zomato guy this is rubbish I’m very disappointed the box is untouched I want some one to look into this matter.

Aug 31, 2017

I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.

Dec 23, 2019

They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.

Sep 28, 2019

Decent app and user friendly interface but that’s where the quality ends. Delivery times are unreliable (can’t track like uber eats) and frequently payment is charged before the restaurant can confirm that the order can be fulfilled and you’re stuck with a charged credit card looking for options to replace what you ordered. Same responses from Zomato customer service when you complain, “we will follow up and give the restaurant a stern warning “ etc etc. Nothing improves. For quick and reliable delivery times Uber eats is the way to go. UPDATE: I have long since deleted the app and no longer use it it’s a joke and I’m giving it one star because zero is not an option. After writing my first review 8 months ago I’d hoped things might improve but same story. Delivery is late or order is accepted and card is charged without the restaurant knowing if they can fulfill the order, you complain and they apologize and give you zomato credits, pointless. I use this app in the UAE and there are better options here.. don’t bother

Nov 20, 2019

I placed an ordered, the order was delayed, contacted chat support where no one replied, contacted the restaurant where the restaurant said the order has already been sent out, but the driver did not deliver the meal and had cancelled the order without the app giving me any notification. 20 mins later the app said they have completed the delivery and the order has been delivered while I have not received anything. Basically, if the driver was unable to deliver your meal, and you had already been charged with the credit card, forget about anything replying anything to you. The restaurant or zomato. You are at a loss. No compensation given. No one picks up your call, or replies to your chat — not after 6 hours away, after 6 hours the customer support chat replies after I had mentioned the issue again, and said refund will take 2-7 days -‘s no compensation can be given. Before we ended our chat conversation, he asked me to rate this chat positively as I would be rating the chat not the restaurant.

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About Zomato: Food Delivery & Dining

Developed by Zomato Media Pvt. Ltd..

Zomato: Food Delivery & Dining is ranking in   Food & Drink & Travel

Last update was at Sep 27, 2021and the current version is 15.9.4.

To see all other keys and revenue click here 434613896

Zomato: Food Delivery & Dining have a 58 557a user reviews.

Zomato: Food Delivery & Dining was released in the App Store. It is developed by Zomato Media Pvt. Ltd., who have also released the following apps.

Zomato: Food Delivery & Dining has 58 557 user reviews.​

Zomato: Food Delivery & Dining has an average rating of 4.5. ​The latest version of Zomato: Food Delivery & Dining 15.9.4​ ​​was ​released on Sep 27, 2021​.

You can download Zomato: Food Delivery & Dining ​here

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