User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I don’t know if it’s just the store on Memorial Drive in Decatur Ga but I order, arrive 15 minutes later and still have to wait. Not sure if they don’t know how to process online orders or it a staffing issue. Previously I would go through drive through and they’d say pull over and I’d wait on average of 15 minutes. I like Zaxby’s, employees at this store are generally a notch above most fast foods joints, like the app, so my dissatisfaction is only with the wait time which is why I gave a 4 and not a 3 if you factor in that when ordering on an app your food should be there when you arrive 15 minutes later. Oh we added tater chips one time and they sat there getting cold while they were making the Zalad. Z wasn’t happy
I guess I’m an eternal optimist, but I thought “oh well, just because all these other people had issues with mobile orders on the app doesn’t mean I will.” I was sadly mistaken. I placed an order via the app, arrived at the restaurant, came inside and sat down. I watched as a couple walked in, placed their order with the cashier, and then received their food before my order was called. Annoyed, I walked up to the counter and asked the status of my mobile order. The cashier had no idea Zaxby’s even had an app, let alone if an order was pending. She turned and asked the kitchen manager(?). The manager kept asking if I had a “confirmation number”, which is not displayed on the app screen. Then another member of the kitchen staff walked around to the other side of the kitchen and found that my order had been displayed on a different kitchen screen for 11 minutes, unnoticed. I finally got my food made after all this. Terrible experience. I likely will not use the app again for a long time, if ever.
I’ve used the app 5 times. Every time I show up to pick the food up, I still end up waiting... it’s as if they wait till you show up to prepare the order. Several Other customers come in after I do and STILL get their food first! I often even have to mention I’m waiting for my order more than once. The final straw was the last time! Ordered at 502pm. Went to pick it up at 513pm, didn’t get my order until 531pm.... at least 5 other people came in after me an all got their food before me. Even another online order... screw this app! I don’t need this type of negativity in my life!
I’m a huge fan. The grilled chicken sandwiches are amazing and honestly even bigger and better than Chick-Fil-A’s. I’ve cut back eating at CFA in favor of Zaxby’s for that reason. The mobile ordering is also top-notch because our location is ALWAYS busy and it keeps me from standing in line. That being said, it would be nice if you guys would consider implementing a rewards system. My coworker and I have spent a lot of money in Zaxby’s over the last several months. We eat there maybe twice a week or so. I feel by now I should’ve earned something for free.
I thought the purpose of an online order was to not have to wait to pick it up or have to wait in a line. Each and every time I have used the app I have waited at the designated area only to be overlooked or thought to be just waiting for an inside order. Then when I finally ask about it they go to the computer to find it and then holler out to the kitchen that “your online is here” I asked the girl at the counter and she said that they skip over the online orders and fix inside orders first. Complete waste of time and effort to order online when you have to wait longer than just walking in and ordering. Until they figure out how to use this app like all the other fast food restaurants I will bypass it and just order inside!
Developed by the Zaxby's Franchising, LLC.
Zaxby’s has 9 947 user reviews.
Zaxby’s has an average rating of 4.7.
The latest version of Zaxby’s (7.2.0) was released on Nov 20, 2019.
You can download Zaxby’s here:.
Craving Zaxby’s indescribably good® food? We’ve got the app to give your taste buds what they demand —fast. The new Zaxby’s
app puts all the chicken fingers, wings, sandwiches, Zalads®, and crinkle fries your hungry heart desires right at your fingertips. Just select the closest Zaxby’s restaurant, place your order, and prepare yourself for some seriously tasty takeout. It makes enjoying Zaxby’s incredibly cravelicious™ food fast and easy. Ain’t technology delicious?
Flavorful features include:
● Skip the wait! Place your order and we’ll have it ready when you arrive.
● Order in a snap! Create an account, and we’ll save your favorite order!
● See your rewards! View and select the rewards you want to redeem.
● Load funds onto your account! A quicker way to pay for your favorites in-store or online!
● Feeding a crowd? Our platters and catering options have got you covered!
In the meanwhile, check latest insights
on mobile business
Find out how our new ASO Dashboard can help you quickly assess how an app's doing; updated keyword positions in real time; updated apps to handle review replies through Zendesk and Microsoft Teams, and more.
In this post, Branch Metrics expert explores how deep linking can help you ignite mobile growth, lower acquisition costs, increase user engagement and maximize mobile marketing ROI