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In Moscow and St. Petersburg, you can get taxi within 5 min anywhere anytime. You also can track taxi before arrived, while driving and afterwards. The most important parts is you can pay in credit or cash. Cash was batter in my experience. Uber driver can overcharge after say goodbye. It takes hours or days to take back just 7bucks. In my experience, It was one hour plus three days. If you pay in cash, there will be no such problems. Just don’t forget to round up your pay as tip. And they may not have changes. I’m very happy with my 6 yandex taxi rides of my Russia trip.
The app keeps failing to derive payment from Apple Pay. I had to finally install a credit card directly. Even then it would sometimes work and sometimes not. When I called my bank, thinking they might be the problem, they said they see changes coming through form Yandex, which they approve but the merchant keeps declining. Randomly I would see a charge appear stating I have balance due and I can’t use the app until I pay it off. Not having an alternative, I would pay the stated balance and write a note to customer service, who don’t get back for days, if at all. Also, the app often picks up incorrect “current location” for user. The estimated arrival timings for cabs are often incorrect. And above all, the shown estimated for requesting is cab is almost always less than what is actually charged by almost 30-50%! I feel cheated and I would never use this app if I had or knew of alternatives while visiting Moscow on a short trip.
It doesn’t deserve even 1 star. I was charged wrong amount and I had to call customer service to get that charge adjusted. They couldn’t help me by phone so I sent request to a specialist. In a week I got an answer by email but it didn’t actually mean anything, it was not helpful, kinda “sorry for the inconvenience” but the price was not adjusted. So I called again, sent another request which was not answered at all. After all I called 3d time and asked to talk to a specialist or customer service manager. I was told that they don’t have that kind of service. What do you mean “don’t have”???? It’s ridiculous, they asked me to wait 2 more days for specialist to call me... and it’s been 2 weeks since I called last time. Bad bad bad ugly service!!!! I regret yandex bought Uber, cause Uber has better customer service for sure!
If the app won’t process your Card or Apple Pay it’s because it can’t connect to the server. If you’re on WiFi it will connect and you can use the credit card or Apple Pay feature after the first connection. Also Iike the map feature to let you select pick up and drop off points without typing in the address. Came in very handy since I can’t type Russian. In all the app works great.
It is ok when it works. It does not work with credit cards on every level other day. And it happens when you are already riding in the taxi, switching payment method to cash - not cool at all. Same via Apple Pay. Test charges on credit cards appear just fine. Support is ignorant keep saying about not enough money on the account which is noncence for credit cards and since the just charged test charge few minutes before that.
Yandex.Taxi is a mobile app bringing you rides on demand. It’s a preferred alternative to personal car ownership for many people. With just a couple of taps on your mobile phone, you can track your car from the moment you place the order til the time you reach your destination. No calls required, no worries about parking or refueling. We operate in 15 countries, and constantly work to serve new countries, cities, and towns.
Choose the level of service that best suits you. “Economy” is for budget rides on any ordinary day. “Comfort” and “Comfort+” are for giving yourself a break in a spacious car. "Business" fare is perfect if you're planning a trip to the airport, to the office, or to a business meeting. "Premium" fare offers flagship cars and drivers with a high rating, but you can go beyond that and order "Ultima", which is a Mercedes-Maybach S-Class. “Minivan” is for travelling with a large group, transporting skis or a bicycle, or simply going to the airport with a lot of luggage. Rates and available tariffs vary depending on location, but you always see an exact price (or a fair estimate) before you order a ride.
Safe rides and customer feedback
Enjoy safe and reliable service by experienced drivers. You can influence the quality of our service by rating each ride, and you are always welcome to reward your driver with a tip.
• PAY EASILY WITH CARD OR CASH
If you link your card to the app, it will pay for your rides automatically. Our drivers also accept cash if you choose this payment method in the app. Payment method availability may vary depending on location.
• AN INTELLIGENT APP FOR GETTING AROUND TOWN
Yandex.Taxi uses smart algorithms that account for live traffic to connect you with the driver positioned to reach you most quickly. Depending on where you are, the app will suggest alternative pickup points to make your ride cheaper.
The app offers you destinations based on your travel history, so you can choose your regular destination in just one tap. Yandex.Taxi can learn that you go home from work every evening, for example, so your home address will be the first suggested destination at the end of a workday.
• TRIPS WITH MULTIPLE STOPS
You can choose multiple destinations in the app if you drop your kids off at school, pick up a friend at home, and do some shopping. The app will plan the complete route for the driver and calculate the price for your entire trip.
• CHILDREN’S CAR SEATS
Enjoy a safe trip with your child by ordering a car with a baby seat or booster seat with the “Kids” tariff. This tariff is currently available in the capital cities of Armenia, Georgia, Estonia, as well as ten cities across Russia.
Visit https://taxi.yandex.com to see rates and availability for your city.
If you would like to share your opinion about our app, or a driver, or company that handled your ride, please use the app to send us feedback.
Enjoy your ride with Yandex.Taxi!
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