User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
It’s a nice little app to make purchases from, however it does have its nicks. It’d be nice if you could change the date of delivery because sometimes at the time of review I don’t know it but then I remember and I’m no longer able to change the delivery date. I’d say the one issue I have is when you goto purchase an item and it shows a picture of the bigger item yet the bigger item costs more than the smaller item as well as involves more shipping cost. Good example is you can buy an arm bag for say $2 and $2 shipping but the buyer also offers a waist bag which is listed under the same sale item yet costs $8 and $5 shipping. My point is you have to pay attention to what you’re purchasing. Another good example is clothing. So if a shirt says $3 and $5 shipping then that’s for the smallest shirt size. If you want a larger shirt size then expect to pay more. Being honest the majority of stuff comes from China and at times you’ll order things that are cheap and breaks easy. Don’t get me wrong you can find good stuff cheap too. It’s a nice app and I’ve spent a good amount of money. The limited quantity deals sell out quite fast so you have to get them as soon as they appear.
I’ve been a customer of wish for years. I think it’s fun & often come across things I didn’t even know where available. However abt 15% of the time the products are not as shown or the quality they claim to be; I don’t even bother with buying clothes here anymore because that was a joke! But the worst part is getting stuck with items I don’t want or flat out cant use. Why is returning something SO HARD!? Recently my son bumped me while I was going thru my cart & I accidentally hit the pay button. I tried to cancel it immediately but to no avail what so ever. I was unable to immediately cancel this & when I tried to stop it thru customer service it was nothing more than a useless collage of suggestions at me, not me getting to state what exactly was wrong. I tried several times their way but kept getting messages saying it would take 2-3 business days for them to even respond! So of course it will go thru by then & I will have to start the gawd awful process of trying to get my money back.... This IS NOT CUSTOMER FRIENDLY! I have kept several bad products over the years but enough is enough. Why is there no confirmation before making the purchase? Why are you so hard to reach?! A retail business is nothing without customers so why are yours treated with disregard? U should b as concerned with the entire experience as much as you are with taking payment! I believe I will b moving on to a new & more customer friendly shopping site...
I’ve been using Wish for years! I think their shipping time has quite improved. There automated in app customer service isn’t the greatest but recently it’s been alright. It’s been easy to get a refund on items I didn’t like after receiving them because they don’t fit well or because of some kind of imperfection. Just be careful to look at measurements of things in the description. The more product reviews with photo and video you leave the more points you rack up for discounts. They have two types of discounts, a regular discount on the asking price of items or a discount if you’re entire order including shipping. Use them wisely. You cannot combine discounts, don’t try, you will lose it if you try and can’t get it back even if you haven’t processed the payment. I’ve had two or three incidents where my items got lost in the mail, that wasn’t pleasant, but at least I got a full refund. Additionally, I’ve used the ship to store before, while shipping cost less, going to a store to pick up can be a hassle. One of my orders got lost shipping to a store so I don’t use that anymore. It takes up to three weeks maybe to get your orders, but it’s not that bad. And all garments should be ordered in larger sizes if you’re ordering in the US as they usually run almost two sizes smaller. Cool and fun stuff to look at and overall satisfied with my experience.
It’s a useful site if you have the time to wait for products, sometimes up to 3 months. When using the coupon codes, a lot of the discounts don’t go towards shipping do you get either buy a product for $2, get a 5% discount, and pay $3 for shipping, or you can get a “free” product, but pay $5 to ship it. You just have to be careful. THEIR LIMITED LIMITED QUANTITY DEALS ARE A SCAM! Sorry for the caps but out of the 60 attempts to get an item during one of these deals, none, absolutely none, have gone through. I don’t understand why they do this as it just pisses the customer off. They do give you a refund but make sure your card company allows for several credits. This was fine print that I’ve never known about. My credit card company, that I’ve had for over 5 years, only allows 4 credits per day, and after that, they charge. So to clarify: I thought I was getting a deal, was very excited for the deal, but then found out it was false. They refunded me the $2. Since I’d bought 8 items at $1/piece, and $1 shipping for each, I was refunded my $16, then charge $10 for each of the 4 additional refunds. In other words, I paid $40 for items that I’ll never get. Because of this, I’ll stick to Hollar, overstock, and Zulilly. TL/DR: use this app sparingly, don’t expect to get what you pay for(and in cases of quality, sometimes you get exactly what you pay for). And you might end up losing money.
I‘ve had problems with items not matching the descriptions that went unresolved, but the latest problem baffles me. I got a great deal on an item and received, not that item, but a letter and “free gift.” The gift was some pillow case with puppy pictures on it- useless to me. The letter explained that due to a quality problem at the factory, my item would be delayed 10 days. Wish, however, marked the item as received on the app once my letter was delivered so I contacted them with the photos they requested of my package and letter. At this point, I had been waiting for this item for well over a month and was hopeful that I would receive it- I told Wish this. However, they immediately issued a refund, which they falsely claim I requested, and have made no sense in my repeated email inquiries with them. They advised me to buy from another seller even though that took my price from $20 to $40 through another “store.” I’ve done that and am still waiting for the item, but in my opinion, wish cancelled my sale and made me pay double without any explanation. Was the first store a scammer? Is the second store really the same scammer as the first? Have they heard of this letter/gift scam? I have bought many things from them, but since they won't tell me what is going on with this, I don't trust them anymore. I told them to help me understand this since I planned to write a review, but they have offered no assistance.
Style doesn’t have to be expensive.
Wish is a mobile shopping app that lets you shop over 100 million high-quality items at 60-90% off!
HOW IS WISH SO AFFORDABLE?
Wish connects shoppers directly to over 100 million manufacturers, so shoppers can find affordable goods. There’s no middle man, so prices are lower and the quality is the
same as what you’d get at the mall.
BUY WITH CONFIDENCE
We take your security seriously and process your purchases securely.
JOIN 300 MILLION USERS
Over 300 million people use Wish to shop affordable goods. So skip the shopping mall and find lower prices on Wish.
REVIEWS, VIDEOS & PHOTOS
Read through customer reviews, view photos, and watch videos of their purchases to find the best deals.
Track your purchases.
If you have questions about your order, reach our customer service easily through the app. Our customer service responds quickly.
Plus, if it’s not perfect, we have easy refunds & free returns.
SAVE ON BRANDS
We now offer brands at affordable prices on Wish Outlet. Find discounted Apple, Samsonite, Burberry, Coach, Michael Kors, Ray Ban, Fossil, Guess, Tommy Hilfiger, Champion, Sperry and more!
5-7 DAY SHIPPING
Get faster shipping with Wish Express! Items with the Wish Express truck icon arrive at your door in 5-7 days.
Spin Blitz Buy to win more savings. When you spin Blitz Buy, you win access to extra discounts.
Collect points with each purchase and redeem them for reward coupons.
60-90% OFF THESE CATEGORIES
Find discounts on trendy fashion, shoes, gadgets, kitchen tools, home goods, kids items, beauty, jewelry, watches, accessories, and more.
SKIP THE MALL, SHOP ON YOUR PHONE FOR....
Trendy womens fashion: dresses, jackets, bottoms, tops, sweaters, athleisure, swimwear, lingerie...
Quality mens fashion: jackets, sweaters, jeans, shirts, button-up tops, workout wear, underwear...
Accessories: hats, socks, scarves, belts, jewelry, watches, gym bags, travel bags, purses, backpacks...
Electronics: fitness trackers, cameras, drones, phone cases, battery packs, headphones, gadgets...
Beauty: brushes, skincare, perfume, lipstick, eyeshadow, foundation...
Shoes: sneakers, running shoes, boots, sandals, heels...
Home Goods: kitchen tools, cookware, knives, trendy home decor, lights, sheets, furniture...
Kids: clothes, toys, school supplies, baby gear...
Sports: exercise gear, weights, soccer, basketball, mens workout clothes, women’s athleisure...
Auto: organizers, cleaners, phone chargers...
WISH and the W logo are trademarks of ContextLogic Inc., registered in the U.S. Patent and Trademark Office and in other countries. All rights reserved.