User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I’ve been using Wish for years! I think their shipping time has quite improved. There automated in app customer service isn’t the greatest but recently it’s been alright. It’s been easy to get a refund on items I didn’t like after receiving them because they don’t fit well or because of some kind of imperfection. Just be careful to look at measurements of things in the description. The more product reviews with photo and video you leave the more points you rack up for discounts. They have two types of discounts, a regular discount on the asking price of items or a discount if you’re entire order including shipping. Use them wisely. You cannot combine discounts, don’t try, you will lose it if you try and can’t get it back even if you haven’t processed the payment. I’ve had two or three incidents where my items got lost in the mail, that wasn’t pleasant, but at least I got a full refund. Additionally, I’ve used the ship to store before, while shipping cost less, going to a store to pick up can be a hassle. One of my orders got lost shipping to a store so I don’t use that anymore. It takes up to three weeks maybe to get your orders, but it’s not that bad. And all garments should be ordered in larger sizes if you’re ordering in the US as they usually run almost two sizes smaller. Cool and fun stuff to look at and overall satisfied with my experience.
I’ve been a customer of wish for years. I think it’s fun & often come across things I didn’t even know where available. However abt 15% of the time the products are not as shown or the quality they claim to be; I don’t even bother with buying clothes here anymore because that was a joke! But the worst part is getting stuck with items I don’t want or flat out cant use. Why is returning something SO HARD!? Recently my son bumped me while I was going thru my cart & I accidentally hit the pay button. I tried to cancel it immediately but to no avail what so ever. I was unable to immediately cancel this & when I tried to stop it thru customer service it was nothing more than a useless collage of suggestions at me, not me getting to state what exactly was wrong. I tried several times their way but kept getting messages saying it would take 2-3 business days for them to even respond! So of course it will go thru by then & I will have to start the gawd awful process of trying to get my money back.... This IS NOT CUSTOMER FRIENDLY! I have kept several bad products over the years but enough is enough. Why is there no confirmation before making the purchase? Why are you so hard to reach?! A retail business is nothing without customers so why are yours treated with disregard? U should b as concerned with the entire experience as much as you are with taking payment! I believe I will b moving on to a new & more customer friendly shopping site...
It’s a useful site if you have the time to wait for products, sometimes up to 3 months. When using the coupon codes, a lot of the discounts don’t go towards shipping do you get either buy a product for $2, get a 5% discount, and pay $3 for shipping, or you can get a “free” product, but pay $5 to ship it. You just have to be careful. THEIR LIMITED LIMITED QUANTITY DEALS ARE A SCAM! Sorry for the caps but out of the 60 attempts to get an item during one of these deals, none, absolutely none, have gone through. I don’t understand why they do this as it just pisses the customer off. They do give you a refund but make sure your card company allows for several credits. This was fine print that I’ve never known about. My credit card company, that I’ve had for over 5 years, only allows 4 credits per day, and after that, they charge. So to clarify: I thought I was getting a deal, was very excited for the deal, but then found out it was false. They refunded me the $2. Since I’d bought 8 items at $1/piece, and $1 shipping for each, I was refunded my $16, then charge $10 for each of the 4 additional refunds. In other words, I paid $40 for items that I’ll never get. Because of this, I’ll stick to Hollar, overstock, and Zulilly. TL/DR: use this app sparingly, don’t expect to get what you pay for(and in cases of quality, sometimes you get exactly what you pay for). And you might end up losing money.
I‘ve had problems with items not matching the descriptions that went unresolved, but the latest problem baffles me. I got a great deal on an item and received, not that item, but a letter and “free gift.” The gift was some pillow case with puppy pictures on it- useless to me. The letter explained that due to a quality problem at the factory, my item would be delayed 10 days. Wish, however, marked the item as received on the app once my letter was delivered so I contacted them with the photos they requested of my package and letter. At this point, I had been waiting for this item for well over a month and was hopeful that I would receive it- I told Wish this. However, they immediately issued a refund, which they falsely claim I requested, and have made no sense in my repeated email inquiries with them. They advised me to buy from another seller even though that took my price from $20 to $40 through another “store.” I’ve done that and am still waiting for the item, but in my opinion, wish cancelled my sale and made me pay double without any explanation. Was the first store a scammer? Is the second store really the same scammer as the first? Have they heard of this letter/gift scam? I have bought many things from them, but since they won't tell me what is going on with this, I don't trust them anymore. I told them to help me understand this since I planned to write a review, but they have offered no assistance.
At first, my experience with Wish was alright. Super long shipping, but decent items for cheap prices. A few months ago, I ordered a bundle of items, and one after another, they each came broken. Broken. How lucky am I that several orders arrived broken, all in a row? So of course I try to contact support, and they immediately give me a refund ((A few I didn’t ask for a refund, I was just trying to let the store know their item was broke and they gave me a refund)). The reason I gave this app one star is because since I “requested too many refunds” (again, a few I didn’t request refunds) I am now blocked from contacting support. Four or five contacts about broken items made me “blocked” from contacting support about anything. The only way I “may be determined to be back in good standing” is to buy more. I am not about to go on a shopping spree on this sketchy website after my experience, just to be in “good standing”. Right now they’re not in good standing with me. I can not ask questions about orders that have not arrived, or get refunds on orders that never arrived. There are still things that I ordered months ago that have not came in and have no tracking info, but wish will not let me contact the sellers because I am blocked. I am very frustrated with this and do not plan on using it ever again. If you use this app, just prepare yourself for the worst and read reviews carefully.
Style doesn’t have to be expensive.
Wish is a mobile shopping app that lets you shop over 100 million high-quality items at 60-90% off!
HOW IS WISH SO AFFORDABLE?
Wish connects shoppers directly to over 100 million manufacturers, so shoppers can find affordable goods. There’s no middle man, so prices are lower and the quality is the
same as what you’d get at the mall.
BUY WITH CONFIDENCE
We take your security seriously and process your purchases securely.
JOIN 300 MILLION USERS
Over 300 million people use Wish to shop affordable goods. So skip the shopping mall and find lower prices on Wish.
REVIEWS, VIDEOS & PHOTOS
Read through customer reviews, view photos, and watch videos of their purchases to find the best deals.
Track your purchases.
If you have questions about your order, reach our customer service easily through the app. Our customer service responds quickly.
Plus, if it’s not perfect, we have easy refunds & free returns.
SAVE ON BRANDS
We now offer brands at affordable prices on Wish Outlet. Find discounted Apple, Samsonite, Burberry, Coach, Michael Kors, Ray Ban, Fossil, Guess, Tommy Hilfiger, Champion, Sperry and more!
5-7 DAY SHIPPING
Get faster shipping with Wish Express! Items with the Wish Express truck icon arrive at your door in 5-7 days.
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60-90% OFF THESE CATEGORIES
Find discounts on trendy fashion, shoes, gadgets, kitchen tools, home goods, kids items, beauty, jewelry, watches, accessories, and more.
SKIP THE MALL, SHOP ON YOUR PHONE FOR....
Trendy womens fashion: dresses, jackets, bottoms, tops, sweaters, athleisure, swimwear, lingerie...
Quality mens fashion: jackets, sweaters, jeans, shirts, button-up tops, workout wear, underwear...
Accessories: hats, socks, scarves, belts, jewelry, watches, gym bags, travel bags, purses, backpacks...
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Home Goods: kitchen tools, cookware, knives, trendy home decor, lights, sheets, furniture...
Kids: clothes, toys, school supplies, baby gear...
Sports: exercise gear, weights, soccer, basketball, mens workout clothes, women’s athleisure...
Auto: organizers, cleaners, phone chargers...
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