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CSR Racing 2
ios

Whataburger

(152 761)
Price
Free
Category
Food & Drink & Lifestyle
Last Update
Nov 19, 2019
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Whataburger

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

152 761

Avg rating,
total

⭐4.8

Description

1011 chars

Check out the easiest, most rewarding way to get Whataburger just like you like it!<br> <br>— ORDER ONLINE: Now testing in select locations, and we’re gathering feedback along the way. Check Whataburger.com for updates on locations near you.<br> <br>— CUSTOMIZE YOUR CRAVINGS: Try the endless possibilities of customizations and add-ons to perfect your order.<br> <br>— SAVE YOUR FAVES: Save your favorite customizations and go-to meals to easily reorder again and again.<br> <br>— EARN REWARDS: Five visits earns you free food. Order or scan your app on five separate visits and get a free Honey Butter Chicken Biscuit, Medium French Fry, Taquito, Cinnamon Roll, Small Shake, Medium Onion Ring or Medium Drink on your next visit.<br><br>— FIND YOUR HOMETOWN WHATABURGER: Take comfort in the fact that you’ll always know exactly where the closest Whataburger is located.<br> <br>— PAY WITH YOUR PHONE: Get your favorite food faster by connecting a debit/credit card, Apple Pay, PayPal, or Whataburger Gift Card.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

EboUzo
Mar 15, 2019

Firstly, I go to Whataburger at least 2x a week (it’s definitely my go to place if I eat out). I wanted to write this review because I wanted to put a smile on someone’s face and let Customer Service Reps know they are doing a good job- sometime it’s needed. A few days ago I went to Whataburger and the lady scanned the barcode. When I went the next day to check on my free item it showed that I had not received credit for the last visit. I wrote an email to Whataburger and a wonderful person, Jarrod, was extremely helpful and very swift in responding. He cleared the matter and my account was fixed by the next day. Thank you. I hope there are more helpful individuals like him

miked7825
Apr 04, 2019

Let me start by saying I was very excited to see this app come, and mobile ordering along with. We all know those drive thru lines can be a killer at dinner time ( but worth it for the made to order food). However, I am really disappointed with the implementation of the mobile ordering. When I start an order I select what time I want to pick it up, then I have to select when I want them to start making my food (which is pointless, why am I telling you when I want to pick it up, if I have to guess at what time I want you to start making my food). Then I have to go inside and tell the cashier I am there, only to be told that NOW they will start making my food. So really, I didn’t save any time. Yes the ordering was easier than telling someone what I want and hoping they typed it in right, but c’mon, why do I need to have 3 different steps to make my darn food. Really hoping this gets fixed, I’ll be waiting for that before I use it again.

x customer 5
Jan 12, 2020

Have been to the NW McArthur location numerous times and have had good service! We had family in OKC over CHRISTMAS weekend. We went to eat a quick bite on Christmas Eve, at this location, at around 4:50 pm. We were informed as we arrived they would be closing at 6pm, which was fine as we felt we had ample time to eat and move on. We waited, waited and waited for our food and in speaking with other customers, they had also been waiting! People kept coming in and orders were still being taken as we waited! We finally got our order in a sack that was tossed at us with a reminder they would be closing at 6pm! Having to wait that long for a hamburger and fries is ridiculous to say the least! We will no longer be going to this location! I’m not going to beg any establishment to treat us with respect! I have no issue with them closing early on Xmas Eve but shut the lights off an hour early and take care of the people who had been waiting and lock the door! Terrible customer service!!

Domino's Lova fo' Life
Nov 11, 2019

I have been to at least 3 different stores using the app to order. I’ve probably done this 20+ times and every single time I say I have an online order they act like they have no idea I could do that. They don’t ever have my order ready and generally have a hard time even finding the order. I’ve asked if they get the order in advance and they will say “yes but we don’t make it until you come in (or come to the speaker).” I’m ordering ahead because I don’t have time to sit around and wait. I just don’t understand the point of this app if my food isn’t ready when the app says it will be and makes getting my food even more difficult than it was before I started using it. I would recommend training for the employees to identify an online order and making the order ready when the app says it will be rather than waiting until I walk in. If this makes everything HARDER just scrap the app entirely. It makes 0 sense to have it.

FrankieMello
Jun 13, 2019

This app works fine for me most of the time. Like someone else had said, this is basically just a way for you as the customer to order what you want without having to talk to anyone and track your rewards. The option exists to select your pickup time but it’s practically useless. You still have to go check in with the cashier to let them know you’ve arrived. No online check-in option. No option exists for pickup from the drive thru, you have to go inside. Also, if you have a craving for Whataburger twice in a day, don’t even think about trying to use the app. It shames you by asking if you’re sure you want to process another payment through the app and then doesn’t let you advance through the checkout process. Also, not a huge fan of the fact that my card is charged up front. I may have to change plans between when I ordered and when I planned on going to the restaurant. Especially when the restaurant doesn’t even begin making my food until I get there. Why not just charge someone after they’ve checked in? All in all, an okay app. If you’re in it for a mobile ordering option, McD’s and CFA have it figured out. Hopefully Whataburger will eventually get it right.

CSR Racing 2

About Whataburger

Developed by Whataburger.

Whataburger is ranking in   Food & Drink & Lifestyle

Last update was at Nov 19, 2019and the current version is 2.12.

To see all other keys and revenue click here 1141643627

Whataburger have a 152 761a user reviews.

Whataburger was released in the App Store. It is developed by Whataburger, who have also released the following apps.

Whataburger has 152 761 user reviews.​

Whataburger has an average rating of 4.8. ​The latest version of Whataburger 2.12​ ​​was ​released on Nov 19, 2019​.

You can download Whataburger ​here

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