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Western Union®: Money Transfer

(466 296)
Last Update
Dec 08, 2021
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Ratings & Reviews performance for Western Union®: Money Transfer

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,

466 296

Avg rating,



3699 chars

Download the Western Union® (WU) money transfer app and quickly start sending cash worldwide, 24/7! Transfer money internationally to friends and family in 200+ countries and territories completely digitally - or send cash globally to an agent location for pickup. USE THE TRUSTED MONEY SENDING APP : - Send money globally from the US quickly, 24/7 - Track your money transfers or pickup, instantly - Repeat transfers to family & friends using quick resend - View live exchange rates for US & global currencies - Make international bill payments & manage accounts - Find thousands of US agent locations for cash pickup - Access the app with secure touch ID login - Receive discounts through My WU Rewards SENDING YOUR MONEY IS QUICK AND EASY Download the app and create an account to quickly get your transfer started. Send money with a few taps and pay for it instantly with your debit or credit card - or start a money transfer and complete the payment in cash at a nearby agent location. Your family and friends can receive the funds through wire transfer directly to their bank account or mobile wallet - or pick up the cash at a convenient location near them in their own currency. Western Union has more than 500,000 locations in over 200 countries and territories. TRUSTED INTERNATIONAL MONEY TRANSFERS It’s easy to send money abroad with the WU app. Track all of your own money transfers immediately after hitting "Send". Send money to over 500,000 agent locations for pickup: - AFRICA: Including Ghana, Ethiopia, and Kenya - ASIA: Including China, India, and the Philippines - EUROPE: Including France and the UK - NORTH AMERICA: Including Mexico, Latin America, and the Caribbean - SOUTH AMERICA: Including Brazil and Colombia - AUSTRALIA Money transfer to mobile wallets is available for some international locations. Western Union also offers money transfers and cash pickup for overseas US military bases. SEND MONEY WITHIN THE US You can send funds domestically with the WU app as well. Send money to family and friends through wire transfer to a bank account or mobile wallet, set up cash pickup at a US agent location, or transfer money into a correctional facility account (for a county, state, or federal prison inmate). MAKING THE MOST OF YOUR WESTERN UNION APP In addition to tracking details of money transfers you’ve sent and making payments, use your WU app to look up US agent locations. You can visit any of the 42,000 US locations to complete more Western Union transactions, including: - Paying cash to complete a transfer you started on the WU app - Sending money orders - Reloading prepaid phone minutes (up to $15 USD, for select mobile operators in Colombia, El Salvador, Ghana, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Nigeria, and the Philippines) - Picking up cash as a receiver FEES AND IMPORTANT DISCLOSURES Western Union makes money from both transfer fees and currency exchange. When choosing a money transmitter, carefully compare the transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Please use care when providing commissary or bank account information. Funds will be paid into the account corresponding to the account number you provide. When using a credit card to send money through WU, an issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges. Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985. See terms and conditions for details.

 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Feb 07, 2019

So far I’ve used it a few times and sent nearly $1,000 to Slovakia from USA. Bank account to Bank account. $5 for the transfer. EASY, USEFUL, And it works great. When you read the reviews everyone is always posting bad reviews talking about customer service etc. ALOT OF PEOPLE need to get out of the Stone Age and start doing things that make sense. They will send money and do it the most expensive way possible, then complain about fees, when a regular bank, which in my opinion should be the cheapest, literally costs double at least. STOP 🛑 giving bad reviews to an app that works PERFECT just because your not happy with the “customer service”. To further my point , it’s like if I ordered an item from somewhere or whatever and the item was received and is PERFECT but I give low rating just cause shipping was slow which has nothing to do with the review of the item. I tried XOOM before this. XOOM is absolute garbage and is a scam company that will do small transfer and then demand personal information in order to do another bigger transfer which will then get cancelled anyways and you have no idea if they actually delete your information or not when you tell them to delete your account. THEIR APP DOESNT WORK - THIS WORKS PERFECTTTT

Jun 01, 2018

Before this app, I used to send money to Guatemala using the western union website. Most of the time, my bank declined the charge. I’d have to call them up and tell them it was OK, and then try again. With this app, the transaction ALWAYS goes through the first time without hassle. Maybe because I use Touch ID with this app, the bank trusts the transaction. As to the rest of the app, it remembers everything, making it easy to repeat transactions. Using ApplePay is great, too. The app is reliable and solid, never glitches, and is a joy to use. Great job! I have one suggestion: I love the fact that I can share the receipt with the recipient so they have the MCN number. One problem: it writes the email in English, though I’m sending to Guatemala. Please add the ability to choose the language of the shared receipts. Basing it on the system language or keyboard language is not good enough. English is my first language, and my phone is setup up accordingly. But, it’s not the language that I use with the recipient.

Aug 31, 2019

The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in the app it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediately just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing .

Dec 23, 2018

I would have given them 5 stars but since the customer service agent lacked proper training and proceeded to hang up on me once handling my 1st concern without asking if I needed further assistance they get 3 stars. I’m sorry but when I’ve sent over $1000 total using your services this year and about $200 in FEES you need to be polite and engage with your customer by asking to place them on hold instead of having “dead air” as we call it in the customer service industry. I had to ask multiple times if she was still on the phone with me still. Also learn to ask if your customer needs any further assistance or if all of their needs have been met prior to releasing the call because you hate your job. BE AWARE that if you have to for some reason cancel a transaction they try not to refund their fees. I had an issue where the receiver of the funds couldn’t collect because the attendants kept seeing a “failure” on their end. Then Western Union said I’d get a partial refund. Umm no. Not how that works. Ima try to now find another route to send my mother money. Not dealing with them again. The app works perfectly outside of this circumstance.

brian's land ingame
Mar 18, 2019

I did a $45 money transfer to a friend because her daughter needed medical attention for being severely dehydrated. They charged me $7 to send when it is normally $5. The app says you can pay with debit card for $5 only but it will not let you add a debit card to the app. My friend is in the process of getting a new government id and only had a temporary id with her correct name on it. The agent refused to accept it as a valid id, even though she had the screenshots from me showing the money is for her and I’m able to do a video call to confirm she is the intended receiver. Instead I had to request a refund because WesternUnion would not let me send the money to her family member instead. WesternUnion also refused to refund me the $7 fee so now I have to resend the $45 and pay another $7 fee. They are charging me a $14 fee to send $45 to help a girl get treated in the hospital. I have used WesternUnion in the past to send thousands of dollars to people in need. I will never ever use WesternUnion again to send money to anyone and I will tell all of my friends and family members and workers to never use WesternUnion. There are many other companies that do not have any affiliation with WesternUnion. This is absolutely absurd and costing me valuable sleep.

CSR Racing 2

About Western Union®: Money Transfer

Developed by Western Union Holdings, Inc..

Western Union®: Money Transfer is ranking in   Finance

Last update was at Dec 08, 2021and the current version is 9.6.

To see all other keys and revenue click here 424716908

Western Union®: Money Transfer have a 466 296a user reviews.

Western Union®: Money Transfer was released in the App Store. It is developed by Western Union Holdings, Inc., who have also released the following apps.

Western Union®: Money Transfer has 466 296 user reviews.​

Western Union®: Money Transfer has an average rating of 5.0. ​The latest version of Western Union®: Money Transfer 9.6​ ​​was ​released on Dec 08, 2021​.

You can download Western Union®: Money Transfer ​here

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