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It has no option for Apple Pay which is highly disappointing but the more annoying part is the lack of the option to input specific requests and no way to remove tomato’s from salads, that wouldn’t be such a horrible thing if not for the fact both me and my mom use this app a lot and are both allergic to tomatoes so we are forced to have to make last minute changes at the store rather than just ordering right to begin with.
I have apps for all the fast food restaurants in my area and this is the absolute worst. The first time I used this app I placed my order and paid and when I arrived to the restaurant to pick up my order they told me they don’t accept mobile orders. How?? Get yourself together Wendy’s. Obviously if a location is not taking mobile orders I should not have been able to place a mobile order for that location. Fortunately the staff were kind and understanding and I was able to get my meal without having to pay twice. Since then, I’ve been able to use this app successfully only one time. Every other time there have been errors that occur and prevent me from checking out. Today there was an offer for a free frosty with mobile order but again, the stupid app will not let me place a mobile order. I just used one of my other apps that actually work and went to a different place to eat. I love Wendy’s but whoever they have got to develop this app needs to be replaced ASAP. I can’t be the only one they’re losing business from. The only positive thing I can say is that when the app actually works it is simple to use, but I could say that for literally any other restaurant. Step it up devs.
I've used the app twice in one week. If the internet connection is slow it may not be able to process your order far enough to give you a confirmation or receipt. It will how ever have charged your account. They say it will fall off soon, but it'll be a week on Monday and it's still pending. I decided a second time to give the app a try, but it did the same thing today and I got the same response. The app needs to be debugged and the employees need training on its system for this to ever get off the ground. Otherwise, there will be a whole lot of unhappy customers wanting their money or food or both.
The promotion was “Get 6 PC. Spicy Nuggets for free with any mobile order purchase. Just open or download our app, click ‘Offers’ to redeem and add to your mobile order, then get your spicy on”. So I do just that. I download the app, make an account, click ‘Offers’, and the online coupon downloads. However I can not access my “bag” (cart) that I just added the coupon to. Then I try ordering ANOTHER item than the FREE spicy nuggets. I am them allowed access to my “bag”. I had to BUY something to get the FREE coupon. But wait, it gets better. Then, I prompted with a message that tells me the item, that the FREE coupon is NOT VALID with the item selection I have to PAY for! So now I can’t get my FREE spicy nuggets, or the item I HAVE TO PAY FOR!!!! Scam..
Spicy nuggets are back 🎉 was so excited to hear this as it is possible the best item on their menu. Got the app & see an offer for free spicy nuggets with my order, even better. Chose my order, put in the payment info and....$100 minimum purchase required to place an order....what?!?! Showed it to the cashier when I stopped on the way home and they were shocked & dismayed at this. They quickly put in my order and honoured the free nuggets offered. They get ⭐️⭐️⭐️⭐️ for in-house service. So all in all, not really thrilled with the app, might not even try to use it again 😕
Get exclusive offers, find the closest Wendy’s, use mobile pay and explore the menu to find out what makes Wendy’s deliciously
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• Quickly answer one of life’s most important questions: where’s your nearest Wendy’s?
• Tell us your order without ever opening your mouth when you order on the app.
• Support the Dave Thomas Foundation’s mission to find foster children forever homes and give back for adoption.
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