User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I have apps for all the fast food restaurants in my area and this is the absolute worst. The first time I used this app I placed my order and paid and when I arrived to the restaurant to pick up my order they told me they don’t accept mobile orders. How?? Get yourself together Wendy’s. Obviously if a location is not taking mobile orders I should not have been able to place a mobile order for that location. Fortunately the staff were kind and understanding and I was able to get my meal without having to pay twice. Since then, I’ve been able to use this app successfully only one time. Every other time there have been errors that occur and prevent me from checking out. Today there was an offer for a free frosty with mobile order but again, the stupid app will not let me place a mobile order. I just used one of my other apps that actually work and went to a different place to eat. I love Wendy’s but whoever they have got to develop this app needs to be replaced ASAP. I can’t be the only one they’re losing business from. The only positive thing I can say is that when the app actually works it is simple to use, but I could say that for literally any other restaurant. Step it up devs.
I've used the app twice in one week. If the internet connection is slow it may not be able to process your order far enough to give you a confirmation or receipt. It will how ever have charged your account. They say it will fall off soon, but it'll be a week on Monday and it's still pending. I decided a second time to give the app a try, but it did the same thing today and I got the same response. The app needs to be debugged and the employees need training on its system for this to ever get off the ground. Otherwise, there will be a whole lot of unhappy customers wanting their money or food or both.
In the past 3 years I have yet to have a "good" experience at any Wendy's. It makes me sad because I usually enjoy their food. They got rid of their artisan egg sandwich for breakfast. They got rid of breakfast as an option at most restaurants. They got rid of my favorite salad. Not much reason to go. I decided to try the app for the free spicy nuggets. I ordered for pickup through drive thru, and chose the one-time card payment (that doesn't save your card info). My app said PAID. When I got there, they said I needed to add money to the digital balance. While this was an option when paying, I didn't choose it. The app clearly said paid, although I got no email or any confirmation saying I paid or ordered. They were absolutely positive that I had not paid, when I indeed had. So they gave up and said they'll pay for me. Whatever. When I get back and check my bank account, there is the charge for my meal. So I was being hopeful that I actually got a free meal when, nope, they disappointed again. I'll probably be back in a year or so only to disappoint myself again. Long story short, don't bother with the mobile ordering.
I downloaded it and had the app for a while, and was able to make a few fine orders through the app but then suddenly ever since September whenever I’d do an online order to try an use a coupon that’s only for mobile purchases, the order would keep saying there was an error and again when I’d try it, an error. My WiFi was fine, my service was fine, my phone was fine, my information for my card payment was fine and checked multiple times but the app would say error BUT STILL CHARGE MY BANK ACCOUNT then the people in the drive thru or inside at the register, would say they don’t see my order and wouldn’t give me my food. I deleted the app, and had to go through a bank dispute for my money that they took out multiple times but would keep saying “error.” The app is dysfunctional.
Many technical difficulties when trying to PAY for my order. Placed my card info then hit submit. It then asked for a cvc so I input that as well. It says error. I try to resubmit, error because I already placed this order. Start over, Submit. Won’t work. Error. I am then unsure if I even placed my order at all, if my card went through ever, or if it charged 3 times since I tried to resubmit several times. Then it came to the actual food... SO, I ordered a spicy chicken sandwich and used the app to take off the mayo and tomato. It SHOULD have just chicken and lettuce at this point on it. Then it said ‘sauces’. I figured since I took the mayo off, I could dip it in honey mustard or ranch. WELL. It came as a bun, chicken, and both sauces... smothered on top of it. I Don’t know if it was just less than logical people running running the prep thinking that would be a great idea or if the app is so misconstrued that I actually asked for that compared to sauce packets... Really kinda ruined my experience for wendys. Not even to mention how impersonal it is when using the app so the only time someone greets you is to hand you the bag. Gotta stick with my chickfila 🙃
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• Support the Dave Thomas Foundation’s mission to find foster children forever homes and give back for adoption.
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