Wendy’s

Dear sir (s) I would like to speak about the new changes you have included in the Wendy’s app. I’m not a favorite of the mobile pay app. It’s Incredibly easy to hack. Not just yours mind you but all of them. Five family members accounts were hacked. Money stolen and had to get new cards from their backs. This isn’t only in CA but three different states. I also our choices of meal discounts are dwindling. More app only deals have taken over. We don’t want delivery meals, when we’re out we like a sit down experience. Apparently our choices on your app will be severely limited, or completely go to mobile order only. That, will limit our Wendy’s experience tremendously. Sorry, I know the mobile app is the new “hot idea” to drum up new business. But in our case it will do just the opposite. Good luck we do love Wendy’s “fresh” menu and freshly prepared meals (hot) hopefully our type of business won’t be excluded.

response required

I have apps for all the fast food restaurants in my area and this is the absolute worst. The first time I used this app I placed my order and paid and when I arrived to the restaurant to pick up my order they told me they don’t accept mobile orders. How?? Get yourself together Wendy’s. Obviously if a location is not taking mobile orders I should not have been able to place a mobile order for that location. Fortunately the staff were kind and understanding and I was able to get my meal without having to pay twice. Since then, I’ve been able to use this app successfully only one time. Every other time there have been errors that occur and prevent me from checking out. Today there was an offer for a free frosty with mobile order but again, the stupid app will not let me place a mobile order. I just used one of my other apps that actually work and went to a different place to eat. I love Wendy’s but whoever they have got to develop this app needs to be replaced ASAP. I can’t be the only one they’re losing business from. The only positive thing I can say is that when the app actually works it is simple to use, but I could say that for literally any other restaurant. Step it up devs.

response required

In the past 3 years I have yet to have a "good" experience at any Wendy's. It makes me sad because I usually enjoy their food. They got rid of their artisan egg sandwich for breakfast. They got rid of breakfast as an option at most restaurants. They got rid of my favorite salad. Not much reason to go. I decided to try the app for the free spicy nuggets. I ordered for pickup through drive thru, and chose the one-time card payment (that doesn't save your card info). My app said PAID. When I got there, they said I needed to add money to the digital balance. While this was an option when paying, I didn't choose it. The app clearly said paid, although I got no email or any confirmation saying I paid or ordered. They were absolutely positive that I had not paid, when I indeed had. So they gave up and said they'll pay for me. Whatever. When I get back and check my bank account, there is the charge for my meal. So I was being hopeful that I actually got a free meal when, nope, they disappointed again. I'll probably be back in a year or so only to disappoint myself again. Long story short, don't bother with the mobile ordering.

response required

I will not use mobile pay because I refuse to make my credit card vulnerable to someone’s security (who may or may not ever notify me of a breach). Your increased focus on mobile ordering and pay turns me off. I will not use mobile order because I want my food hot and fresh when I order it, not sitting on the counter waiting for me to get there. And now that your main app offers are focused solely on mobile ordering/pay or twofers I feel distinctly left out. Not everyone has a partner to eat with so all these ‘bogo’ offers exclude us. (You’re not the only place that does this, most if not all restaurants do) Anymore I get better offers from the coupons I get in the mail than through the app, which pretty much defeats even having it on my device.

response required

I downloaded it and had the app for a while, and was able to make a few fine orders through the app but then suddenly ever since September whenever I’d do an online order to try an use a coupon that’s only for mobile purchases, the order would keep saying there was an error and again when I’d try it, an error. My WiFi was fine, my service was fine, my phone was fine, my information for my card payment was fine and checked multiple times but the app would say error BUT STILL CHARGE MY BANK ACCOUNT then the people in the drive thru or inside at the register, would say they don’t see my order and wouldn’t give me my food. I deleted the app, and had to go through a bank dispute for my money that they took out multiple times but would keep saying “error.” The app is dysfunctional.