Walmart Grocery Shopping

I absolutely love this service. It eliminates having to spend hours in the store and took me less than 10 minutes to pull in, have them load my groceries, sign my digital receipt and then leave the parking lot! A normal shopping trip for the amount of stuff I got today is easily a five hour trip from start to finish. This took about an hour and ten minutes(I was price comparing on quite a few items which wasted a lot of my time.) I just can’t explain how happy this makes me and how much time and money it saves as well. I work 50 hours a week, manage the housework and have to do the grocery shopping as well as cook dinner for a household of six people. After a normal day of just working, cooking and cleaning the last thing I want to do is grocery shop and I especially don’t want to give up my Saturday to do it either. When it first came out they didn’t offer pick up for refrigerated items or produce but now that they do you can shop completely online, pay for it and pick it all up with minimal effort. I’ve recommended it to all my friends and now I recommend it to everyone I don’t personally know. It’s quick, it’s easy, and you can avoid the anxiety of having to go into the store and dealing with whatever the universe decides to throw at you inside Walmart. Get it, try it, fall in love with it.

Just came here to say 2 things: 1) that this app is one of the most intuitively designed apps I’ve ever used. I work in tech so I know how much time and effort go into figuring out how the right flows and building them into the product, so hats off to the Walmart mobile devs/designers/product peeps. You guys and gals have done an amazing job. And 2) For feedback, I’ll only say that I really want to rate the associates who get my groceries. They are super friendly and always a pleasure to interact with, and without fail they ask me to rate them by clicking the link on the email. The only problem with this is that, despite my truest intentions to find this email and rate them, I never actually get around to digging through my Gmail inbox for the message with the link. It would be amazing if either of the following happened: 1) the link came in SMS immediately after I signed and accepted the groceries, so I could do it from my car before driving away; or 2) if it was part of the app experience and came as a push notification immediately after the pickup or even x hours after. The point is that it’s not intuitive to rate associates, so I never do it. Please add an in-app associate rating feature! Again, claps for a stellar app ♥️♥️♥️♥️

I’ve been using this app for a year and besides a few things with inventory (not being updated occasionally on something not being in stock) this has been amazing. I’m a busy mom of 2 so the convenience is wonderful. A lot of people leaving these negative reviews need to remember that complaining about a customer service experience in stores doesn’t have much to do with this app. You’re ruining this apps rate because you complain about unrelated things. I want to add that this app is definitely worth it. We’re on a budget and this allows me to stay within budget every time. They give you the option in the app to decide if you want to substitute items or not. This means that if an item is not available they’ll Give you a more expensive or larger item just like it for the same price as the one you ordered. Let’s say you ordered great value brand bacon but they were out, so they gave you black label bacon for the same price. It’s more expensive but it’s not for you because the inventory issue was on them. It’s an awesome feature that Walmart offers and I wish I could rate them higher. Remember that customer service experiences deal with a certain stores themselves, not this app.

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I wanted to love this app and service. So convenient! But this "free" service has hidden costs in over-charges that you won't notice unless you actually take a detailed look at your receipt afterwards. And they don't give you a receipt in person, so you can only find out they charged you too much a few hours later in a super confusing email receipt. And the real kicker is, even though Walmart has a reputation for customer service, THEY WILL DO NOTHING to make it right. If you go in the store, they act almost like you bought it at a totally different store and so they "can't do anything." If you call costumer service, they give you the run-around and tell you to go to the store. We were over-charged on two different occasions (at two different Walmart locations). The first time, we were charged the "approximate" price rather than the actual price on a meat item that was priced based on weight (they picked out a small piece of meat that was supposed to cost less, the cost was printed right on the front of it). The second time, we requested to NOT purchase one of the substituted items on our order, and they didn't give us the item, but they charged us for it anyway. The whole system is either poorly designed or just intentionally designed to rip people off. I like to think the system is just still new and they are working out the bugs, but either way, I'm not going to use this service anymore, and I don't recommend it.

This is amazing and I’m so glad that Wal-Mart started doing this. You add your groceries to your cart and choose when you want to pick everything up. Pick up times were available with just a few hours notice so it’s possible to get things the same day. You have the option to accept substitutions or not. And if an item isn’t available then it tells you that in the email once you’re order has been collected. I like being able to shop while doing price comparison of brands. You can save a lot of money if you aren’t picky. And roll back items are clearly marked in red. I placed my order for pick up the next morning between 8-9 am. At 7:40 I got the email that my order was ready. You check in on the app and it uses gps to track your location so that they know when you’ll get there. You can even say what color your car is so that they can find you easier. The employees were super friendly. They load your car for you and you sign a digital receipt and then you’re good to go. I love being able to do my grocery shopping at home and spend just 20 minutes at the store instead of an hour. I’ll be using this service a lot!