User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
The app is easy to use, when it works. However, it becomes confusing when the email refill reminders arrive without RX information and I try to refill using the app: sometimes it creates multiple refills (be careful that you pick up the first refill at the store otherwise you may be charged hundreds of dollars) or simply does not refill. Additionally, the pharmacists often do not call the doctor when a new Perscriptions is needed if I send the notice through the app — unfortunately, this flaw has come close to putting my family members in the hospital when I have expected to pick up a prescription only to find out that no one had called my kids’ doctors. Of course, if there was some way the app could notify me that contact with the doctor is needed, I would be delighted to call the doctor hourly to keep my kids out of the hospital. The worst part is that Scripts sometimes completely disappear from the app. For example, a cream that keeps me from needing a catheter and surgery actually disappears from the list of Perscriptions every time the pharmacist needs to call my doctor to refill it. When I go to pick up the prescription after ordering it through the app, it is missing from my list as if it never existed. Finally, there are times that I simply cannot see my Perscriptions because they load indefinitely. When it works, it is convenient, but when it doesn’t it is a dangerous health hazard.
I am not sure what is going on with your app but it definitely needs to be fixed. It is one of the most undependable apps I have ever used. Half the time you can’t even get into it and it says it’s temporarily not available. Then other times you do get in and check on the status or look in status to see when you last refilled a prescription and you see medications that haven’t filled in a few years. That happened a few times this week. Come on people!! It’s really ridiculous the amount of times this app has been messing up! I could understand that a smaller business having these problems but a large corporation like Walgreens’s? Can you not find a team of techs who know how to fix this app once and for all?? It’s very frustrating. Oh and I almost forgot about to mention how somehow I’ve had my settings set to receive messages by text and those stopped coming and the very annoying automated phone calls started coming and coming and would not stop. I did look at my settings and it was setup as text only and I tried to reset it but nope the auto calls just wouldn’t stop. Then I get an email from Walgreens about a month later asking me how I want to be notified. Are you kidding me?? I have had texting setup for a few years. Get it together!! Signed, Very Frustrated Customer
The difference between 2 stores in Chesapeake Virginia with in 2.7 miles of each other, like night & day ! These Chesapeake Hanberry road Walgreens managed by Hernadez is a smooth & functioning store . Now the Cedar Road Wallgreens is a dysfunctional Wallgreens from the pharmacy always being down or out of stock to now the picture department with the cashier helps for a second and leaves customer just sit there while there’s another cashier . Which I understand maybe for a second why he might leave me because a line started to form but I was first & already waited for the cashier to finish with someone previously! So therefore I sat there approximately additional 20 minutes waiting for him to come back to me by then I had already figured out what the problem was & fixed it . To me I should’ve known better since I moved all my prescriptions to Hanberry Road where Miss Pharm. MG . Hernandez completely should be a role model for Wallgreens & on a Wallgreens commercial for always going the extra mile , in fact all the pharmacist are good there but she just had a child and is back & could shine a strong light on a strong woman taking charge of & care of all her customers. Kenney’s Restarant Equipment David Kenney,
I have several prescriptions I take daily. When I visit my doctor for followup, he writes new prescriptions for those prescriptions. If I’m not quite out of any of them I just go ahead and have my Walgreens pharmacy put them on file for future filling through my Walgreens app. I’ve been using it several years now and love it!! It’s so convenient and easy to use. I only have one issue. When I try to fill a prescription that I have on file, the app puts that prescription in a category that “requires action”. Most of the time I’m also refilling a prescription. I go get my prescriptions when the app notifies me they are ready, get home and then realize I don’t have one of my prescriptions. Looking back on my app it show that prescription needs attention. That requires me to call, talk to someone, then it’s filled. But I’m already home. It would be much more helpful and convenient for prescriptions such as this to go ahead and be filled so customers aren’t inconvenienced or possibly miss taking a medication because they didn’t realize their requested prescription is stuck in a black hole. The pharmacy personnel have no idea these prescriptions requiring attention even exist. Hope you can fix this issue. Thank you for this awesome app!
The app could be better by allowing you to have access to photo order information/history. I do like the app for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on this app. I think Walgreens trying to consolidate things on the app but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another Walgreens. Update: When I called the lady at my neighborhood Walgreens said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second Walgreens photo order was processed and ready in 15-20 minutes. All I just ask is that the Walgreens app be updated to include photo order status. I hate being in a rush and stop at my neighborhood Walgreens and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999
Developed by the Walgreen Co..
Walgreens has 2 480 480 user reviews.
Walgreens has an average rating of 4.8.
The latest version of Walgreens (23.0) was released on Jan 30, 2020.
You can download Walgreens here:.
Pharmacy & Health
- Refill prescriptions in seconds by scanning your barcode
- Manage your medications day-to-day with Pill Reminder*
- Set friendly Rx Alerts for refills and pickups
- Skip the waiting room with a video chat via Live Doctor Consultation**
- Easily refill and check prescription status for you and your family
- Duane Reade customers can use
all these same great features as well!
- Print photos right from your device, Facebook, Instagram and more
- Create personalized folded photo cards
- Customize décor items including canvas prints and magnets
- Enjoy Same Day Pickup on tons of great photo products
Savings & Rewards
- Browse the Weekly Ad anytime, anywhere
- Clip coupons and save instantly at checkout with Balance® Rewards
- Track your Balance® Rewards points*** and save at the register
- Earn Balance Rewards for healthy choices® and automatically sync your steps with HealthKit
- Shop products at home or on the go
- Find your nearest Walgreens or Duane Reade with Store Locator
- Use in store to save while you shop Walgreens or Duane Reade
Wondering why we ask for certain permissions? Mystery solved!
- Location: Find nearby stores and enable In-Store Savings
- Photos: Access photos stored on your device that you want to print or share
- Camera: Take photos and to use features that require scanning
- Microphone: Speak to a doctor in Live Doctor Consultation, or search for products and coupons using your voice
The Walgreens App is free to download, but specified rates from your wireless provider and other fees as noted in your Walgreens account agreement(s) still apply.
* Pill Reminder only available on phone
**Available in select states
*** Due to state and federal laws, points cannot be earned on some items. Points will not be awarded to anyone who currently is or was at any time in the 6 months prior to purchasing Pharmacy Items covered by Medicare, Medicaid, Tricare or any other government-funded healthcare program. Pharmacy Items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy Items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. See Balance Rewards terms and conditions for full details.
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