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Starting a week ago I get occasional notification to Log into my Walgreens app to continue to receive reward points. I open the app and I’m already logged in. A couple times I logged out and back in to see if that satisfied it only to get the same notification again a couple hours later. I assumed it was due to not performing the latest iOS update. I updated and installed the most current iOS and the Walgreens app. Still getting repeated notification I need to log into my Walgreens app again. I was getting points for exercise with data from iHealth. Not sure if I am anymore. I’m insulin dependent diabetic checking blood sugar at least five times a day. I’ve tried several diabetic apps that communicate with iHealth but testing never earns rewards like Walgreens stated it would. I purchased a Walgreens Bluetooth blood glucose meter that stated it communicates directly to the Walgreens app and iHealth. That meter sits in the package never used because it refuses to pair with my old iPhone or my new iPhone 10r. I was told my Strava cycling app data isn’t reflected in the Walgreens app because Strava doesn’t communicate with iHealth. But it does. Strava data shows in MySugr diabetes log book app automatically. They all have permission to exchange data in their settings.
This app is handy for renewing prescriptions which is what I use it for. To get the most out of it you need to learn the quirks. (1) Enter prescription renewals as if each one was the only one. If you enter multiple renewals on one order you will only get the first one. All others will be lost! They keep telling me this has been fixed but it hasn’t. (2) It likes to text you when you’re due for a renewal but it won’t tell you which medicine needs to be renewed - you’ll have to figure that out (the pharmacists won’t know either). And, fairly frequently, it will text me that a prescription is due for renewal and when I figure out which one and renew it, quite often the renewal is too soon for the insurance. Better to renew on your own timetable. (3) The app will want to text you when your prescription is ready but it’s better to check by logging in and looking at the prescription status. Sometimes you think it will be ready and it’s not for a reason you’re not expecting and only by logging in will you find this out. Or the prescription has only been partially filled - but the app won’t text you that it’s been partially filled - you have to log in for that information. Other than that it works well enough.
The app is easy to use, when it works. However, it becomes confusing when the email refill reminders arrive without RX information and I try to refill using the app: sometimes it creates multiple refills (be careful that you pick up the first refill at the store otherwise you may be charged hundreds of dollars) or simply does not refill. Additionally, the pharmacists often do not call the doctor when a new Perscriptions is needed if I send the notice through the app — unfortunately, this flaw has come close to putting my family members in the hospital when I have expected to pick up a prescription only to find out that no one had called my kids’ doctors. Of course, if there was some way the app could notify me that contact with the doctor is needed, I would be delighted to call the doctor hourly to keep my kids out of the hospital. The worst part is that Scripts sometimes completely disappear from the app. For example, a cream that keeps me from needing a catheter and surgery actually disappears from the list of Perscriptions every time the pharmacist needs to call my doctor to refill it. When I go to pick up the prescription after ordering it through the app, it is missing from my list as if it never existed. Finally, there are times that I simply cannot see my Perscriptions because they load indefinitely. When it works, it is convenient, but when it doesn’t it is a dangerous health hazard.
The app could be better by allowing you to have access to photo order information/history. I do like the app for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on this app. I think Walgreens trying to consolidate things on the app but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another Walgreens. Update: When I called the lady at my neighborhood Walgreens said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second Walgreens photo order was processed and ready in 15-20 minutes. All I just ask is that the Walgreens app be updated to include photo order status. I hate being in a rush and stop at my neighborhood Walgreens and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999
It’s pretty sad I get My Prescription every month and it’s too early to drop off the prescription so I set a reminder to drop my monthly prescription on The 15th of every month. I use a paper script because if my dr sends my prescription electronically at my monthly appointment it’s too early and Walgreens rejects it so when the 15th comes around (that’s when The Walgreens Pharmacist they told Me I can drop off the script each month) If I come on the 14th they can’t take my paper prescription so I have to come back and try again. When I came in on the 15th of this month they said I would have to come back on the 17th. I called today and they still don’t have my script that I’ve been on for close to 20 years. I ask myself is Walgreens really that operationally dumb in supply chain management that they can’t predict that I will need my meds on the 15th? It’s not a non linear equation it’s simple to predict that I will need my meds on the 15th of every month. I already brought my other prescriptions to Walmart in Delray because Walgreens in Boca Raton on Clintmoore and Military further screws my prescription up and can’t tell Me when they will have it. It’s weak that they can’t predict that I will need My Prescription even though I get it in the 15th of every month for years. If they can’t tell Me when they will have it soon. I will have to reward Walmart with My Business instead.
Pharmacy & Health
- Refill prescriptions in seconds by scanning your barcode
- Manage your medications day-to-day with Pill Reminder*
- Set friendly Rx Alerts for refills and pickups
- Skip the waiting room with a video chat via Live Doctor Consultation**
- Easily refill and check prescription status for you and your family
- Duane Reade customers can use
all these same great features as well!
- Print photos right from your device, Facebook, Instagram and more
- Create personalized folded photo cards
- Customize décor items including canvas prints and magnets
- Enjoy Same Day Pickup on tons of great photo products
Savings & Rewards
- Browse the Weekly Ad anytime, anywhere
- Clip coupons and save instantly at checkout with Balance® Rewards
- Track your Balance® Rewards points*** and save at the register
- Earn Balance Rewards for healthy choices® and automatically sync your steps with HealthKit
- Shop products at home or on the go
- Find your nearest Walgreens or Duane Reade with Store Locator
- Use in store to save while you shop Walgreens or Duane Reade
Wondering why we ask for certain permissions? Mystery solved!
- Location: Find nearby stores and enable In-Store Savings
- Photos: Access photos stored on your device that you want to print or share
- Camera: Take photos and to use features that require scanning
- Microphone: Speak to a doctor in Live Doctor Consultation, or search for products and coupons using your voice
The Walgreens App is free to download, but specified rates from your wireless provider and other fees as noted in your Walgreens account agreement(s) still apply.
* Pill Reminder only available on phone
**Available in select states
*** Due to state and federal laws, points cannot be earned on some items. Points will not be awarded to anyone who currently is or was at any time in the 6 months prior to purchasing Pharmacy Items covered by Medicare, Medicaid, Tricare or any other government-funded healthcare program. Pharmacy Items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy Items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. See Balance Rewards terms and conditions for full details.
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