Voyager: Recovery App

I gave this app 5 stars the main reason because they give you a 25 dollar sign up bonus and they have deposit for bitcoin and ethereum. The only 2 problems I see is they need to have wallets for each crypto and allow transfer for them beside only bitcoin and ethereum allow all crypto’s to do the same like coinbase company do. Also when you transfer your bitcoin to another exchange it use to take a few hours now it takes almost 24 hours until it shows up in your other account ?

Read the terms carefully before using. Setup with bank account was fast and easy and funds transferred in are available to trade immediately, but be aware that purchased crypto is not available for withdrawal until deposited funds clear - 5 to 10 days (7 calendar days in my trial). While they claim to get you the best price I did not see a way to place a limit order so your buys and sells are at the mercy of the market. Withdrawing crypto to a wallet uses a familiar interface, but only BTC and ETH are currently supported and requests are subject to a 24 hour review period. Fee for a small BTC withdrawal was 6.28%! Cash withdrawal to your linked bank account is also subject to delay. Finally, the app uses only password authentication so use at your own risk. Some interesting crypto’s are supported that aren’t easily accessible to US residents through the usual outlets, but you’ll have to weigh the convenience of purchasing through this app against the security and withdrawal limitations.

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Coinbase becomes more and more unusable on a daily basis with all their overreaching “protections” so in search of an alternative I read Voyager was a good option. However, I do not believe this is accurate. Well if you don’t mind waiting a week for transfers to complete you may find it acceptable. But that doesn’t work for me. I don’t like leaving funds hanging out there in minimally safe exchanges. I want a provider that can withdraw funds and make them available for transfer within hours but not days or weeks. I suspected this would be the case so I only deposited $100 but it’s 6 days later and still hasn’t cleared to transfer to my crypto wallet. Totally unacceptable. Update: customer support has clarified that transfers normally take 5+ business days. Despite what they claim here that transfers are instant but in some times can take 24 hours: Apparently that is just a big fat lie.

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I was hoping this app would be a better alternative to Coinbase, or other mobile wallets I’ve used. So far I can not say that’s true. There are constant login screen crashes and they don’t stop once you login either. I was looking to make a BTC transfer from Voyager to another wallet, there is a astronomical (roughly) $4 fee to make that transfer, I also can’t find anything about the fee schedule. I sent a ticket into support roughly 2 weeks ago and never heard back (regarding fees). Also Initiated a transfer to my Coinbase wallet at just before 6 pm and as of 8:45 the next morning it still hasn’t gone through. There is a pop up in the app that says it may take up to 24 hours for a transfer to complete, but what I want from a crypto wallet app is something that processes transfers very quickly and this isn’t that.

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I would say this is the worst exchange app I’ve used but that would be unfair to Voyager because I’ve used EToro which has no redeeming qualities. This app is extremely slow on processing bank transfers, crypto is too volatile to be waiting 5-10 days before you can withdrawal bitcoin. I will personally stick to the Cash app which instantly takes money from your bank account and lets you withdrawal within seconds of buying no no withdrawal fee. I originally wanted to give Voyager one star but I do have to give credit to their customer support team, it is excellent so I’ll wait a few months and try them again to see if the can resolved some of their issues and then I’ll consider changing my rating.