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Vons Delivery & Pick Up

(29 676)
Price
Free
Category
Shopping & Food & Drink
Last Update
Apr 03, 2021
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Vons Delivery & Pick Up

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

29 676

Avg rating,
total

⭐5.0

Description

780 chars

Download the Vons Delivery & Pick Up App and get FREE Delivery on your 1st online order at Vons. Sign in with your existing Vons account or create a new account. Shop for groceries in the app and save time by choosing delivery or pick up. Vons Delivery & Pick Up App is convenient, easy and will save you time with these features: - Delivery—choose a time when you want your groceries delivered to your doorstep - Drive Up & Go (Pick Up)—drive up to your Vons store, park, call and we'll bring your groceries to you - Flexible delivery and pick up times—groceries on your schedule - Shop fast from your previous in-store and online purchases - Save money with hundreds of clippable coupons - Exclusive online savings—easily find new weekly deals that matter most to you

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Mikeexp10
May 31, 2018

I've found this app to be easy to use and well thought out. Being able to use a historical list of previously purchased items saves a lot of time. The main list has items grouped together logically for the most part. For the occasional item that can't be found, the search function works well. My main gripes are 1) that the function buttons at the bottom of the window get in the way. It would be better to move them to the top of the window to make it harder to accidentally bump them. And 2) If you do accidentally bump one of those buttons, it's not easy to go back to where you were. A simple "back" button is needed that will take you back to where you were. Right now, if you bump one of those buttons at the bottom of the window it takes three steps to get back to the list you were on but you still need to scroll through the list to get back to where you left off. A couple more things: The check-out process for the new version of the app seems more cumbersome than for the old version. Not sure exactly why. Also, an increasing number of items are showing as being "unavailable". Some of these I regularly purchased for the last couple of years and now they have been unavailable for two to six weeks. I'm beginning to think something is wrong with the unavailable listing system in the app. Overall, though, the app works well.

littlelina88
Apr 28, 2020

With everything going on right now and with the stay at home order in place, delivery has become incredibly useful and nearing essential for some. I looked up many delivery options and vons delivery was not only cheaper but actually had a delivery time available for that very afternoon! I decided to give this a try, taking some time to fill my cart on an order about $200. The issue took place at checkout. All of my info is set, including payment except for my name. I go to the screen where I add my name and phone number and hit save and review. My phone number saves but name name will not. I tried it countless times and I can not complete my order because of this. Live chat did not have a live person(during appropriate hours, according to the app) and the robot was of no help at all. I was on hold for 30 minutes at least for a woman to keep telling me that I have to add my name in the website but there’s absolutely no way for me to do this. We go step by step for her only to conclude that it’s an ongoing issue with the app. She tells me to try again in a couple of hours but I’ll probably lose my delivery time window. This was the whole point of me trying so hard... to get this delivered today! Now reading much older reviews it looks like to me they just refuse to fix the issues. Never again.

monkey melon
Apr 26, 2018

I have to have grocery delivery due to health issues. I have to say, this is quite literally the worst app ( and website)I have ever used. Today, the problem was not being able to check out. Also, I wanted to order some red delicious apples, but the app just kept showing that broken circle, like, duh, “can’t find the apples”. I think it would be a good thing to send emails prior to delivery to show what items were out of stock. I simply wouldn’t put an order in for something you don’t even have! I have the same problem searching for an item I’ve been ordering forever and the app says search results show 0. I really need my groceries but I put off ordering because I always have some sort of problem with the ordering process and I really get anxious just thinking about it. I tell friends and family not to shop Vons delivery. You’ve lost a customer because of the horrible app and the fact that the customer service phone # never gets answered. On hold forever till I just hang up. But I guess that’s what you count on. If there really is a customer service contact phone option, the employees behind this should be monitored, maybe fired because they make the words “ customer service” a joke. Shame on you! Have you noticed your rating lately? 1.7 out of 5. I would rate it less than that!

Cameras gone
Apr 04, 2020

I really like vons delivery it’s my 1st and only choice. I really like Vons delivery the real reason the Vons is the best of all the other grocery stores to me is because of the great service I get good prices and one of the critical pivotal reasons is that all their delivery trucks are refrigerated this is to me better than somebody picking up my groceries and bringing them to me from a service. Other reasons why I like Vons is because of the email and text confirmations I get for my delivery and order. I really like their web app and the computer portal to buy your groceries is also nice to. In addition it does make shopping easier when it remembers my previous order items and showed them to me so it makes it easier to re-order. My grocery shopping is done in 10 minutes where are used to take me an hour and a half and I would buy things that I normally wouldn’t buy.

Elle9000
Sep 22, 2019

I used to love Vons delivery and used them for over a year. Their customer service used to be great and their delivery drivers were well trained. Recently, they began using door dash to deliver to my neighborhood. The quality of service is not the same. After today's delivery fiasco, I do not plan on using Vons delivery anymore. Long story short the driver didn't deliver my groceries because he couldn't find the key pad to get into my apartment complex. I called customer service with over an hour left of my delivery window after I was unable to connect with the driver. Three hours later of being on the phone on and off with different people, they agreed to send one of their employees to deliver my groceries. When the groceries finally arrived they were in poor condition. The produce was bruised and an item was missing. I'm not even sure if the perishables are safe to eat because I'm afraid the food wasn't stored properly. This was extremely inconvenient, defeating the purpose of using the delivery app in the first place. I might as well use instacart, they at least offer a variety of stores to shop from.

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About Vons Delivery & Pick Up

Developed by Albertsons Companies, LLC.

Vons Delivery & Pick Up is ranking in   Shopping & Food & Drink

Last update was at Apr 03, 2021and the current version is 11.9.0.

To see all other keys and revenue click here 632240419

Vons Delivery & Pick Up have a 29 676a user reviews.

Vons Delivery & Pick Up was released in the App Store. It is developed by Albertsons Companies, LLC, who have also released the following apps.

Vons Delivery & Pick Up has 29 676 user reviews.​

Vons Delivery & Pick Up has an average rating of 5.0. ​The latest version of Vons Delivery & Pick Up 11.9.0​ ​​was ​released on Apr 03, 2021​.

You can download Vons Delivery & Pick Up ​here

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