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Instead of just logging in with my touch like I used to... now it opens up a browser within the app then asks for your email... then password... then goes back to the app.. makes you select your vehicle... then you have to force it to update. Then it sits there trying to update status. You have to close the app and reopen it and it will show the latest update. Sending commands and receiving alerts doesn’t work like it should. Very poor service and very bad overall user experience. I’m on an iPhone 7 Plus. For something that requires a monthly subscription... none of these issues should be here. Nothing is more frustrating then trying to check on your vehicle in the middle of the night only to have to open up a 15 step process just to do it. This review will change once this is fixed.
The Volkswagen engineers are considered some of the smartest people on earth. Engineering that has amazed me. They build some of the finest machines on the face of the earth. And then they publish (or farm out to another company) this woefully inferior car integration app. Hyundai Blue Link and others are far superior. And when I say superior I cannot stress it enough. The developers of this app should be ashamed and would be if they ever used another one. I have never seen a commercial product be so glitchy. I just tried to use it to lock the doors of our Atlas and it told me I have no cars in my garage. Later I’ checked it again and voilà the car is there. Hopefully some manager somewhere is reading the reviews. And making changes somehow. I say that and then see reviews that mention it hasn’t changed in five years. I regret not waiting for the Hyundai Palisade to be available. You might think I am being a little bit overboard on selecting a vehicle based on their app. To some degree I am. But there are other things about the Atlas that are disappointing. Engineered very well but the value for what you get dollar for dollar is not even close to other manufacturers. One more thing the subscription is expensive compared to other companies.I’m glad we leased this time. It probably will be our first and last Volkswagen.
The app is garbage and I normally wouldn’t care to write a review but I paid VW actual money for the Car-Net service because there are features that I would like to use with my e-Golf through the app, such as setting a charge limit to help battery longevity and preconditioning the car while plugged in to conserve electricity. Refreshing the charge/vehicle status is hit or miss, remote commands take at least five minutes to work, and lately I’ve been getting an error that says there was a problem with my request when I attempt to do anything. The mobile website works better than the app. Also, there’s a way to unlock the doors but no way to lock the doors. I feel like that’s a strange omission, but I could accept that missing feature if the app would just do what it promises to do. This is scary considering VW’s supposed commitment to electric vehicles and more software oriented vehicles. It is very telling that GM can get the app for my Volt right but VW can barely get theirs to perform the bare minimum functions well. I’m afraid of how their newer car models that are supposed to be full of digital gimmicks will work.
****Update: Since things have been updated some time ago, Apple Watches still have not been added back to the app. It is so helpful to be able to glance at my watch and see if my doors are unlocked and be able to lock them right from my watch. Are you going to add the watch feature back to the app? I wrote the last review back in November or December, and nothing has been done. Having it available on my watch is far more valuable to me than having it accessible to me on my iPad.**** What happened to being able to lock cars from the Apple Watch App? It has handy when I forgot to lock my car, and I was alerted before I got inside my apt. It stinks living in an apartment on the 3rd floor with health issues. It also kept my car safe, because I live in the city. Please consider bringing it back
This app is honestly pitiful. This app has given me nothing but irritation since downloading it. Sometimes it will glitch and log you out, which is annoying because it happens very often. When trying to lock, unlock or use the horn and such, the app takes way too long in my opinion. That function glitches often as well. Says that there was and error and the process couldn’t be completed. Which completely defeats one of the main reasons I downloaded the app!!!!! Or if it does work it’s slower than molasses on a cold day. The pull down to refresh action on the home page is garbage. It won’t ever actually “update” if you refresh it yourself. It will when it wants too. With all that being said and not having a second option, I’ll have to live with it. However just know if you get this app you WILL most definitely be disappointed.
Developed by Volkswagen of America Inc..
Volkswagen Car-Net is ranking in Lifestyle & Navigation
Last update was at Mar 01, 2021and the current version is 2021.1.2.
To see all other keys and revenue click here 1481486650
Volkswagen Car-Net have a 26 184a user reviews.