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I really like this app. It makes transferring money from your friends or family easy and free if you have the three days to wait. I liked the option that was only $.25 to directly put it on your debit card but now it’s a certain percentage of the transaction which can get pretty costly. Also I tried to send money recently and they “forgot” my bank account. So when I went to re-sign up of course they gave me two options. The first one was the fastest and I could’ve been approved that day but I would have to give them access to my bank account which said they can see exactly how much money I have in there whenever they want to make sure it “covers” the transaction! I didn’t like that idea so I chose option two which took three days but I just had to type in my account and routing number so they just take money out. I didn't want them to have access into my account to see how much $ I had. I just think that’s non of there business. Fortunately I could wait for three days to send the money but I’m sure a lot of people who sign up that day to send money quickly, don’t read the full contract and realize what they’re giving them permission to do. Read what you sign people !
I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.
I have had three venmo accounts and all of them had been shut down without any explanation. I use this app as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. Venmo makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services. The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything? What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of Venmo.
Worst thing I’ve ever used. I activate my card and go to take money off of it and it won’t let me but will let me use it to purchase something at a store then I talk to the reps and they said my account was randomly flagged and that they couldn’t override it because everything is basically computerized with them they basically let the computers run them so support is literally limited to what you can do then they tell me to send my money to a friend so then they can take it out of their account to give me so I try to do that and it flags me again and won’t let me send the money to my friend. They literally hold your money against your will absolutely terrible and they don’t have a support to override things as they stated it’s all done electronically so they can’t really do anything cash app and PayPal are so much better then Venmo because at least they have actually support staff to help and not some computerized system that they can’t do a dam thing with so if you want a headache and hassle then Venmo is right for you but I would not recommend it at all was on the phone 4 times with Venmo today and all they could say was they basically couldn’t help because they can’t override the system sinse they don’t have a actual human support team to do that. such a waste of people’s time honestly get cash app or PayPal not Venmo wish I could give this worse then 1 star because it truly is a horrible site to deal with
Okay hello my name is johniqua so it says that Venmo is holding my money okay after my money is returned I’m not using Venmo again. I understand I violated some kind of rule or whatever. I clearly explained what happened plenty of times 4 times in a row sent my ny stat Id picture twice. I don’t get it I couldn’t put the money on my card I clearly explained that then it says I can’t use my account how in the world is it that sending money is so difficult. when you try to get your hard earned money back to you. which your the rightful owner of someone tells you they’re gonna hold it oh heck no. I will like my money returned to me no one has to ever worry about me using this app again. I’m sure I will never use this app. I will be darned if someone freezes my account then I give my Id and tells me they’re holding on to my money as if I’m a little kid who just got there allowance and is spending to much money I understand not you fault I chose this app and have to deal with whatever but if I knew I was causing trouble sending the money back to my boyfriend and requesting it back because we both couldn’t find a card to place the money on I would’ve been asked my sister to use her bank card to put my money on man why the heck why do I have to go through this so I really can’t get my money back
Venmo is the simple, fun money app for sending cash quickly between friends and shopping at your favorite online stores. Apply for the Venmo card, and you could be on your way to shopping everywhere Mastercard® is accepted in the U.S. Share your new buys, split
purchases with Venmo friends to avoid awkward IOUs, and catch up on what your friends are doing on the feed.
QUICK & EASY
Send money quickly to friends using Venmo by simply linking your payment method. Transfer money sent to you to a U.S. bank account.
SHOP WITH VENMO MASTERCARD
Apply for the Venmo card in the app, and take your Venmo balance shopping everywhere Mastercard is accepted in the U.S. Track and share what you bought, and split with Venmo friends later. Plus, there’s no annual fee, and no credit check (it’s not a credit card!).
CONNECT & SHARE WITH FRIENDS
Every penny tells a story, whether it’s for a group dinner, road trip, or concert. Add notes to your payments using your favorite emojis, and like or comment on friends’ stories.
BUY FROM YOUR FAVORITE STORES
Check out without your wallet. Use Venmo to pay in select mobile apps or at millions of retailers on mobile web—for free—so you can easily make, split, and share purchases with Venmo friends.
STAY ON TOP OF IT ALL
Easily track your finances. Use the app to keep up with what you owe, what friends owe you, and what you’ve bought using your Venmo account.
YOUR SECURITY IS OUR PRIORITY
Venmo makes money transfers easy and fun, and we take the protection of your Venmo account very seriously by using security measures to help protect your account information. Learn more at https://venmo.com/about/security/
Card is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.