Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.
SIGN-UP & LOGIN<br>Easy access is the first step in saving time.<br>• Streamlined sign-up – We’ve made it easier than ever to enroll!<br>• Easy options for login – Choose to log in with a username & password, Face ID® or Touch ID®.<br>• Login help – Step-by-step guide to reset your password if you get locked out.<br><br>ACCOUNT DASHBOARD<br>View accounts and manage money all in one place.<br>• Easily view accounts – Log in once to view checking, savings, credit cards, mortgage, loans, lines of credit, leases, brokerage, trusts, IRAs and CDs.<br>• Find it fast – Quick-action menus to quickly launch commonly used features. <br><br>PERSONALIZED INSIGHTS<br>Personal insights delivered to you.<br>• Personalized – Based on your spending habits, our app will offer insights on travel, cash flow, spending, saving and investing to help you manage your finances.<br>• Proactive – Insights highlight opportunities for you to better save, grow and protect your money.<br><br>MOVE MONEY<br>Moving money is easier than ever.<br>• Zelle® – Send, request and split money quickly and securely with friends and family.<br>• Mobile check deposit – Updated experience including improved photo taking capabilities.<br>• Bill pay – Continue to pay bills and manage billers.<br>• Transfers - DDA to DDA, Investments, Broker and IRA, Credit Line Advances all available<br><br>MANAGE ACCOUNTS AND PREFERENCES<br>Now it’s easier to customize your settings.<br>• Control your cards – set travel notices, change your PIN, lock and unlock debit cards.<br>• Customize preferences to enable Touch ID, manage overdraft options, view quick balance, or remember username.<br>• Set account alerts to track balances, deposits, withdrawals, transactions and statements.<br><br>MARKETPLACE<br>Products and services to help you with your financial needs and goals.<br>• Personal – Compare and apply for checking and savings accounts, credit cards, mortgages and simple loans.<br>• Small-business lending – Compare and apply for business loans.<br>• Investment – Find an advisor, open brokerage and Automated Investor accounts and IRAs.<br><br>HELP YOURSELF<br>Here to help with what you need, when you need it!<br>• Share your screen– When you call for help, you can allow an agent to view your device’s screen to provide better support.<br>• Guided help – When you pause while making a transaction because you’re unsure what to do next, the guided help feature will automatically appear and recommend next steps (available in Zelle initially).<br>• Help Center– When searching for a topic, access the help center through the main menu.<br><br>The Fine Print:<br>1. Touch ID and Face ID are registered trademarks of Apple Inc.<br>2. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.<br><br>U.S. Bank is committed to protecting your privacy and security. View our privacy pledge at usbank.com/privacy. The U.S. Bank Online Risk-Free Guarantee protects customers from fraud loss. Learn more at usbank.com/riskfree. For more information about U.S. Bank Mobile Banking, please visit usbank.com/mobile or call us toll-free at 800-685-5035.<br><br><br>© 2019 U.S. Bank<br>Deposit products offered by U.S. Bank National Association <br>Member FDIC, Equal Housing Lender
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I use this app a lot to check balances, perform transfers and deposits, as well as to look at recent transactions. All in all it works great for these things BUT I am highly annoyed by the small amount of screen space I am left with on the credit card screen due to the “add to apple wallet” ad. I can only see two transactions at a time thanks to the clutter! What a waste of screen space and my time. What makes it worse is that I already have that card added to apple wallet so the ad is not even intuitive enough to know it’s not needed. Also, why can’t I even email the developers about this issue? Most developers who care about the users feedback have an email in plain view for me to send my input—they even write back to acknowledge my concern. In addition, I’m wondering about advanced security measures I can use (specific authentication for different types of activities - Example: one to just look at my account balances and a separate one when I want to do transfers). How can I not find that information on this App? To sum it up, please stop cluttering the screen in the app with nonsense and show that you care by giving each and every one of your important users a place to send their concerns to. Unless you actually appreciate low ratings instead.
I consider myself very functional in modern device technology. I typically have a very change positive attitude. However, I am tired of change for change sake and not happy with the new update. I don’t know why developers think a new update means change everything and force end-users to re-learn how to do the exact same functions as the previous app. Make it look better, add more functionality, add greater security....fine, awesome but why reconfigure every thing on the surface. Now I have to muddle through figuring out a NEW way to complete the exact same tasks, only now with new bugs and reduced speed. It now takes twice as long to pay bills as the previous version. If you’re going to make me watch the infinity circle spin whilst the “new and improved” app navigates it’s program; at least you could program some upbeat elevator music to pacify my impatience. The new steps are different and not intuitive at all. The problem is I have no other choice of apps for US Bank so I’m stuck suffering through inept app design created by developers that apparently don’t use banking apps. Of course don’t get me started on now being forced to wait through the many updates inevitably coming in the hopes of correcting bugs that had already been solved in the previous version. By the way; “faster app” may need to be addressed in your advertising before some ambulance chasers decide they can make a few $ for false advertising.
My original review for an earlier version of this app was one star. US Bank seems to have taken criticism (not necessarily mine, but in aggregate) seriously. They’re making a concerted effort to improve the quality of the app, and it shows. I’m not sure anyone chooses a bank specifically by how good its mobile app is, and it’s not like you have a choice between apps for the same bank, but overall I have been happy with US Bank over the years, and their current app works quite well for what I need it for: checking balances, transferring funds between accounts, and mobile deposit. I rated it 4 stars instead of 5 because it’s still not perfect: the camera on the mobile check deposit is still slow and very finicky about focus; there are some unnecessary taps (yes I really meant to tap the big blue button! I shouldn’t have to confirm again!), and it’s no longer possible to transfer funds directly from your account into the reserve line as if it were another account — now it kicks you over to a “make a payment” screen that’s obviously a web view and clunky compared to the native screens, so this is a step backwards from earlier versions. But overall, the app is extremely useful now. An essential item on my iPhone home screen!
Mobile Deposit in the US Bank app frustrates me every time I try to use it.  BUT huge thanks to US Bank for finally removing the requirement to write “for deposit only” under the endorsement!!! [/edit] The over-automated check scanning UI is poorly conceived and prone to failure. It shows an approximate size field into which to fit the check, but demands that you “Get Closer” when you’ve already properly positioned your phone. Then it snaps the image *while* you’re moving closer, which results in a less sharp image than would have been obtained by anyone who’s used a smartphone camera before, if they’d been allowed to capture it manually. Then, the app transmits the images to the bank, and they are rejected. The app has now reset some of the data you put in for the deposit, so you’ve gotta re-type that stuff before proceeding. Other banks have had the mobile deposit system down for years, without any of these hiccups. Please, US Bank, offer an easily accessible manual camera mode, and scrap the For Deposit Only sensor, because you obviously don’t have the programming chops to fix it. And OY with the banners for Zelle and ApplePay! Who needs to be reminded about those things every time they log in to view their accounts? No one! Don’t get me started on slow response time between pages, incomplete or unavailable data, failure to show pending transactions which are days old, etc.
I established an account in November 2017, I was promised a $100 bonus offer if I did one of two things. Which were either direct deposit of $500 or more OR utilize bill pay 2x a month. I utilized bill pay more than 2x and never received the $100 offer. I contacted the bank that I established the account at and John the manager told me I did not meet requirements and was not helpful to me whatsoever. I asked for the district managers information and contacted her and that was not successful either. She returned one phone call and I missed it and called her back a few more times and my calls or issues were never resolved. I later called customer service and got transferred around and finally was able to speak with someone who confirmed that I did meet requirements and I would receive my $100 within 45 days, I asked her to please put notes in that i did in fact meet requirements so that I didn’t get the run around again. After 45 days I still didn’t receive the offer, I went into the bank and spoke with the Manager Bryan. He told me he would do some research and get back to me. He was very helpful and efficient. He got back to me in a timely manner and let me know he was able to only give me $50 because the only way to get the $100 was to get direct deposit. I was not happy with that because that’s not what I was promised. I was very disappointed in the customer service I received from U S Bank. I felt like I was lied to from the start.
Developed by U.S. Bancorp.
U.S. Bank is ranking in Finance & Business
Last update was at Jan 14, 2020and the current version is 3.0.1059.
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U.S. Bank have a 800 134a user reviews.
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