U.S. Bank Mobile Banking

I enjoy being able to get the notifications when one of the accounts is getting low and therefore I can stop getting a charge for Insufficient funds. I enjoy the fact that the bank is at the store so when I need to go and get some fast cash even the fact if we need to come and get an unusual amount of big money we call and let the banker know what we’re doing and then ask if we can come and get this amount of money in cash and they’re right there and say yes go ahead and come up. The only bad thing is the Banker’s we’ve had forever always get pulled from our branch and put at a different branch and this time the bankers at our store don’t seem to be as helpful or friendly. I guess that will come in time I hope. I don’t like having my money in a place that I don’t feel comfortable to go and get a withdrawal. I’ve actual heard some other customers of the bank say “We use to have a good bunch of Banker’s in here and because of that they were pulled away and put somewhere else”. It’s sometimes may hinder your branch by moving your staff all the time, especially when we get very comfortable with the staff and when we get in a predicament we knew we could call and our old bankers took care of us as for the bankers today, they won’t even take the time to learn your name. Rant over

I consider myself very functional in modern device technology. I typically have a very change positive attitude. However, I am tired of change for change sake and not happy with the new update. I don’t know why developers think a new update means change everything and force end-users to re-learn how to do the exact same functions as the previous app. Make it look better, add more functionality, add greater security....fine, awesome but why reconfigure every thing on the surface. Now I have to muddle through figuring out a NEW way to complete the exact same tasks, only now with new bugs and reduced speed. It now takes twice as long to pay bills as the previous version. If you’re going to make me watch the infinity circle spin whilst the “new and improved” app navigates it’s program; at least you could program some upbeat elevator music to pacify my impatience. The new steps are different and not intuitive at all. The problem is I have no other choice of apps for US Bank so I’m stuck suffering through inept app design created by developers that apparently don’t use banking apps. Of course don’t get me started on now being forced to wait through the many updates inevitably coming in the hopes of correcting bugs that had already been solved in the previous version. By the way; “faster app” may need to be addressed in your advertising before some ambulance chasers decide they can make a few $ for false advertising.

I use this app a lot to check balances, perform transfers and deposits, as well as to look at recent transactions. All in all it works great for these things BUT I am highly annoyed by the small amount of screen space I am left with on the credit card screen due to the “add to apple wallet” ad. I can only see two transactions at a time thanks to the clutter! What a waste of screen space and my time. What makes it worse is that I already have that card added to apple wallet so the ad is not even intuitive enough to know it’s not needed. Also, why can’t I even email the developers about this issue? Most developers who care about the users feedback have an email in plain view for me to send my input—they even write back to acknowledge my concern. In addition, I’m wondering about advanced security measures I can use (specific authentication for different types of activities - Example: one to just look at my account balances and a separate one when I want to do transfers). How can I not find that information on this App? To sum it up, please stop cluttering the screen in the app with nonsense and show that you care by giving each and every one of your important users a place to send their concerns to. Unless you actually appreciate low ratings instead.

Mobile Deposit in the US Bank app frustrates me every time I try to use it. [edit] BUT huge thanks to US Bank for finally removing the requirement to write “for deposit only” under the endorsement!!! [/edit] The over-automated check scanning UI is poorly conceived and prone to failure. It shows an approximate size field into which to fit the check, but demands that you “Get Closer” when you’ve already properly positioned your phone. Then it snaps the image *while* you’re moving closer, which results in a less sharp image than would have been obtained by anyone who’s used a smartphone camera before, if they’d been allowed to capture it manually. Then, the app transmits the images to the bank, and they are rejected. The app has now reset some of the data you put in for the deposit, so you’ve gotta re-type that stuff before proceeding. Other banks have had the mobile deposit system down for years, without any of these hiccups. Please, US Bank, offer an easily accessible manual camera mode, and scrap the For Deposit Only sensor, because you obviously don’t have the programming chops to fix it. And OY with the banners for Zelle and ApplePay! Who needs to be reminded about those things every time they log in to view their accounts? No one! Don’t get me started on slow response time between pages, incomplete or unavailable data, failure to show pending transactions which are days old, etc.

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I established an account in November 2017, I was promised a $100 bonus offer if I did one of two things. Which were either direct deposit of $500 or more OR utilize bill pay 2x a month. I utilized bill pay more than 2x and never received the $100 offer. I contacted the bank that I established the account at and John the manager told me I did not meet requirements and was not helpful to me whatsoever. I asked for the district managers information and contacted her and that was not successful either. She returned one phone call and I missed it and called her back a few more times and my calls or issues were never resolved. I later called customer service and got transferred around and finally was able to speak with someone who confirmed that I did meet requirements and I would receive my $100 within 45 days, I asked her to please put notes in that i did in fact meet requirements so that I didn’t get the run around again. After 45 days I still didn’t receive the offer, I went into the bank and spoke with the Manager Bryan. He told me he would do some research and get back to me. He was very helpful and efficient. He got back to me in a timely manner and let me know he was able to only give me $50 because the only way to get the $100 was to get direct deposit. I was not happy with that because that’s not what I was promised. I was very disappointed in the customer service I received from U S Bank. I felt like I was lied to from the start.