Uphold: Buy BTC, ETH and 260+

Uphold is leading the pack as far are their platform usability and especially customer support. There is some sort of sentiment out there that because crypto is so in demand, seemingly, endless bottom of crappy customer service. Uphold is taking a completely different approach and destroying others like it by providing customer support found in most every company in the USA. I’m sure they will be the first out of the gate with phone support as well while others are leading there support services with We Do Not Offer Phone Support. I have had all of my issues r solved lightning fast and when I rendered a poor response to their update, they replied sincerely and thoroughly understanding my position and helping me around the new platform. I love it now and they helped me love it even more. I have been in customer service and scaling my company for over 20 years in 5 countries and I can tell you with confidence that UPHold will be at the forefront of this ecosystem for a very long time especially if they continue to value their customers such as myself in the future. Much Mahalo from the middle of the Pacific. Ps sorry for the typos. I’m surfing 🏄🌊

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After signing up for this app with the Brave browser rewards I could not get ID verification to work. You can upload pics of ID just fine but it wants you to take a selfie and it won’t work on Safari or in Brave or any other browser. “A network communication problem has occurred. Please try again.” After contacting someone in chat on their website they suggested downloading this app and trying again through the app instead. Except after installing the app and trying to log in it then wants me to verify I’m logging into the app by clicking a verification link in my email. Ok sounds fine except clicking the verification didn’t let me in the app. I then told the person I was chatting with about the new problem and he wants to now end the chat and switch to an email ticket. The same person Carlos L responds to me in email with a generic pre written response to upload my ID to the site and if I’m having problem then upload a screen shot of the error message instead of my ID. Like what? I already told you the message and what it said. That’s why you asked me to use the app. Then you app doesn’t work and so now you want me to show you the website error message because your app verification link doesn’t work? Whoever is running this service is trash. Too bad Brave browser picked this elementary company to partner with for cashing out your rewards. I’m uninstalling both this and Brave.

I have used multiple exchange-type sites and wallets for crypto that claim to be the easiest or the best. I’m coming over from Kraken (so the uphold site is amazing compared to that horrible excuse for a website). While it’s not a traditional exchange it does work very well for moving money between currencies and I was able to purchase Ripple using Litecoin/ETH from an external site. Overall very easy to use and straightforward. I had an issue with a transfer of Litecoin from an external site to uphold and I contacted support and they were all very helpful and resolved the issue and credited my funds within 24 hours (considering we are dealing with blockchains and potentially disappearing money when things go wrong - I thought that was pretty good timing). Very pleased and will continue using uphold to store my crypto going forward. The process to get my account certified took less than 20 minutes.

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UI isn’t bad. Could use additional features like adding graphs of currencies. I like that they have forex along with metals as well. My main concern and reason for negative review is because it seems their fees are very high. To the naked eye, it looks like Uphold is charging only 1.05% to buy/sell bitcoin. However, I compared selling identical amounts of bitcoin back into USD/USDC on 3 different apps (Uphold, Coinbase, and Evercoin). You would assume coinbase would be highest however, ended up getting more $USD value on there and evercoin compared to Uphold. Two reasons why - 1) Btc market rate was sometimes lower on Uphold than competitors. I also notice that when I sold, the listed market rate at the time was $3901 but as soon as I click through the next screen to confirm, I saw that the market rate Uphold stated was now $3877. I hit cancel and went back and the btc rate was at $3901. I would advise you to check this as you also make a purchase or sell.

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This would be a good app but when you cannot buy or trade coins when needed you are stuck with the price of a following market. I will hit buy on a token & have sufficient funds to do so but the account stays frozen will not let you buy. Can you imagine a 20% to 80% raise & the only thing you can do is watch. I’ve tried to contact the uphold team but they was very much unable to fix this problem. I would suggest using a different exchange that works correctly & has good customer support that you can talk to . Uphold did write me back on issues but they didn’t have the skills to fix issue. I would not want no one to go through what I’m going through. Please uphold don’t write me back on this comment to act like you care you have had your chance fix this issue.