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CSR Racing 2

U by BB&T

(305 585)
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Last Update
Jan 21, 2020
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Ratings & Reviews performance for U by BB&T

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,

305 585

Avg rating,



1891 chars

View account balances, make payments and transfers, plus go beyond everyday banking with features and tools that help you see the big picture and plan for what's next.<br><br>SECURITY & PROTECTION<br>Reset your user ID and password<br>Reset your security questions<br>BB&T uses advanced encryption technology <br>Your complete account numbers are never transmitted<br><br>PAYMENTS, TRANSFERS & DEPOSITS<br>Pay a bill<br>Transfer money between accounts<br>Pay a friend by email or text<br>Deposit a check<br><br>CUSTOMIZATION<br>Organize your dashboard by what's most important to you<br>Add a profile image<br>Personalize your debit card <br><br>MANAGE ACCOUNTS<br>Manage your BB&T accounts, account details and transactions<br>Link accounts, bills and investments from outside of BB&T<br>Temporarily disable your debit card and enable custom settings<br>Monitor your monthly budget and see what's left to spend<br>Search and view transactions by category<br>Easily access and manage your Marketconnect or BB&T Scott & Stringfellow accounts<br><br>CONTACT US<br>Call, email or schedule an appointment with your local banker<br>View customer service wait times and bypass the automation system<br>Find a local branch or ATM<br><br>OTHER TOOLS & FEATURES<br>View your account balance before you log on<br>Capture, organize and attach receipts<br>Calculate tips based on quality and type of service<br>Earn cash back on debit card purchases<br>Track mortgage rates and trends<br>View and redeem your credit card rewards <br><br>GETTING STARTED<br>Open a BB&T account <br>Enroll in online banking to get a user ID and password<br><br><br>SUPPORT<br>Contact BB&T at 888-228-6654 (888-BBT-ONLINE)<br><br>BB&T does not charge fees to download or use the U app. Your mobile carrier may charge for text messaging and web access services. Check with your carrier for information about their fees. <br>

 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Jan 25, 2018

I can’t tell you how many missed transfers and bank fees I have been charged because of this app and a customer service team that is uninterested at best. It has been enough for us to switch three personal accounts, two biz,and a credit account away from the institution. If we would have gotten a single “sorry for the inconvenience” just ONCE - all would have been forgotten/forgiven. The money lost only became an issue when we were treated so poorly. However - that is their CS I guess. And can’t blame it on one person - over 5 phone calls... Couldn’t bring myself to actually visit the local branch again. I am really not sure what else I could possibly say to persuade just ONE person away from this bank. Honestly, a shoebox would be better. And I did not write this as a joke - I am 100% serious though I will give them some credit if they actually post the review. Otherwise I’d request the single star back for being unprofessional and having a lack of transparency. update: 1 to 5 stars After a REALLY bad experience I left the first negative review of a company (loosely defined here I suppose) in my life - mainly because I couldn’t believe how we had been treated initially over what I personally saw as a very minor issue (this was my view because it seemed easily remedied); in the end the $ really wasn’t the issue - just the attitude we were met with. Wade - from BB&T - your simple apology saved a customer. Note: Apologies do work! Even when a customer is upset!

May 10, 2018

I was tired of all the chains banking facilities and when I moved here from the Beach they gave me sick great one on one service almost like small town bank where everyone knows your name and I like that!!!!! I grew up in a small town with corner neighborhood store. Small local library, small local pharmacy, family owned shoe store and bank that was good doing business with because you didn’t feel Like a number because it was small enough they gave you attention like your home and I enjoy that small time personalized service. I’m So glad that I found them. Matthew Tow is a really nice and professional person . This will be my bank for years to come. Even helped me with a few other products. I really think that this is what banking should get back to!!!! Not like those other bigger rip off corporations like BANK OF AMERICA! Which I never hear anything good from Anyone anymore! Keep screwing people over they’re not going to stay in business with the way that they treat their clients! I used to hear some good things some not so much but now all I hear is very negative feedback saying don’t go to Bank of America they WILL rip you off. Maybe not right away but it will happen.$

customers reviews from myself
Jul 30, 2019

I was called by the fraud department they said they turn down a charge and the charge was because I bought something on television and it said I only had to pay for shipping which was 699 but no where could I find that in 14 days they were going to charge me $100 and something so the fraud department said well just we’re not gonna let it go through but just change your credit card number and I said that would be OK I said they don’t have my account number or anything so if I just change my credit card number you know so anyway I waited for that for about 10 days or something and I think it was my debit card but anyway the girl close my account and started a new account and now on my credit report it shows that I closed I A account but that’s not what I wanted to do and they said BBNT already said a manager I guess from the corporate said that they would remove it and credit karma said that they talked to BBNT and they said it would be removed but it’s been on there for two years I was hoping somebody could take care of it for me and you know remove that off my credit report because I’m trying very hard I’ve made all my payments on time and I’m working very hard to pay off everything that I owe it to you so if you could help me out I would prescient it thank you

Dec 01, 2017

Love app but now I have to manually type password to get into app every time I use. Needs face ID compatibility. I don’t understand why bbt is so slow to catch up to latest technology? I wrote CNBC because their app crashed on my iPhone X and received response within two days and they updated app & was released a week later. I wrote BB&T email to office of CEO and received email stating I will get response back in 72 hours and 4 weeks later still have not heard back from them ? I remember it took months for the app to update to Touch ID ? More importance needs to be placed on mobile access as many people do all their banking through mobile !! Look at Bank of America app version history....updated for iPhone X four weeks ago!!!! Come on BB&T you can do better. Someone is not paying attention to customer feedbacks...evidently not even the office of the CEO.

Grandma chips
Mar 26, 2019

I know I’m over drafted a lot but BB&T will not pay for large amounts but they will pay for small amounts it seems that paying a $25 item they will make $10 on a $35 overdraft. I helped my granddaughter threw medical school that’s why I stayed overdraft but now she has graduated, I changed my card but some companies I don’t understand can still charge me n now I’m overdraft again the money spent on overdrawn accts I can pay my bills n still have money in the bank. The only overdraft should be the ones I knowingly made myself stop paying companies I have not given my new Acct new card means new number like an unlisted address or phone number. I do thank most of the representatives they have been very understanding n very polite, that’s my only complaint. Be Blessed

CSR Racing 2

About U by BB&T

Developed by BB&T.

U by BB&T is ranking in   Finance

Last update was at Jan 21, 2020and the current version is 2.3.0.

To see all other keys and revenue click here 995112030

U by BB&T have a 305 585a user reviews.

U by BB&T was released in the App Store. It is developed by BB&T, who have also released the following apps.

U by BB&T has 305 585 user reviews.​

U by BB&T has an average rating of 4.8. ​The latest version of U by BB&T 2.3.0​ ​​was ​released on Jan 21, 2020​.

You can download U by BB&T ​here

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