User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I love Uber. I don’t own a car, so using Uber is my go-to for getting around. For the most part, the drivers are excellent and there’s no issue. However the GPS and time estimations can be incredibly frustrating. The pick up and drop off pins don’t take many offroads and parking lots into account, which has caused many drivers to get lost when trying to find me. Many drivers use a third-party navigation system such as Google Maps, Apple Maps, and Waze, which give a much more accurate location, but some don’t and that’s when I'm most likely to get a call from the driver asking where I am. Drivers shouldn’t have to rely on third party apps to find me! I don’t believe Uber’s map takes traffic into account, either. Twice today my trips have been delayed by traffic, which could have been saved by the app suggesting a faster route. Uber sends me a notification just saying sorry for the delay and gives me a new ETA, which annoys me because it feels like a fake apology. I would feel more confident in the system if it allowed me to write a review about the trip/delay so at least my frustration could be used to improve the system. Overall Uber is a great service and I will continue to use it, there’s just a few gripes I’ve noticed that are keeping Uber from its full potential that I wish they would put more consideration into.
I used to be a big fan of Uber because I use it 8 to 10 times a week and it was a big help considering I am unable to drive. But for the past five months or so I’ve been having major issues connecting with my driver in the correct pick up location. For some reason the GPS sends the driver to the wrong pick up location when trying to pick me up for my ride. I live in a condominium complex with about six other condominium buildings so it’s a little confusing if you are not sent to the correct address via the Uber GPS. This causes problems and tension between the rider and the driver because the driver thinks he’s in the right spot but he is clearly at the wrong address and I have to explain to them every single time that this happens all the time with the driver and it’s not their fault. This also causes me to be late to my class every time they pick me up because I either have to walk or wait for them to turn around and come back to the right place. I use the UberX option so there should be no reason for me to walk. I have sent this information to Uber through the app but they have yet to fix it I don’t even get a response from them even though I am a gold rewards member, so I am resorting to leaving a three star rating along with this lengthy written review. I’m hoping someone sees this and and it’s brought to the attention of someone who is able to fix this issue because it is very annoying. Someone please help!! Sincerely, Loyal Uber Rider
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
I have used Uber on several occasions, mainly without issue. I have always been pleased with their quick response, but today was a horror show. I ordered the Uber at 8:50 am. My confirmation said the car was 2 minutes away. I could see on the app where the car was and where it was trying to go. The driver was trying to follow the GPS which was telling it to drive through a school complex. Living just the other side of that complex, I know that no public traffic is allowed through those roads during school hours. What was frustrating was watching on the app not once, but 4 times, the driver trying to drive through the complex on roads that were closed. When all was said and done, after getting directions from a school security guard, she finally made her way to pick me up at 9:20am. I was waiting on the street with my bags for 30 minutes as I watched all of this unfolding on the app. The driver was very polite and apologetic, but the bottom line was this...I was aggravated, and late for my appointment because of the GPS sending the driver through non public roads, and the driver not figuring out that it was not possible to go the way the GPS wanted her to go. Waiting until your fourth fail attempt is too many before you ask for help or find a plan B. I have always been a supporter of Uber in the past because of their past service, but after this episode, I may have to think twice about using them.
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
Uber is a ridesharing app for fast, reliable rides in minutes – day or night. There’s no need to park or wait for a taxi or bus. With Uber, you just tap to request a ride, and it’s easy to pay with credit
card or cash (in selected cities only).
Whether you’re going to the airport or across town, there’s an Uber for every occasion. Uber is available in more than 500 cities worldwide – download the app and take your first trip today.
Requesting your Uber is easy – here’s how it works:
- Just open the app and tell us where you want to go.
- The app uses your location so your driver knows where to pick you up.
- You’ll see your driver’s picture and vehicle details, and can track their arrival on the map.
- Payment can be made by credit card, cash (in selected cities only), Apple Pay, PayPal and more.
- After the ride, you can rate your driver and provide feedback to help us improve the Uber experience. You’ll also get a receipt by email.
Need a simple way to get from A to B quickly? Take uberX, our most affordable option for individual travel.
Want to save money on your ride? Take uberPOOL – you’ll travel with other riders heading in the same direction, and enjoy a lower fare.
Want a more exclusive experience? Take a high-end vehicle with UberBLACK. And there are even more options – whether you’re travelling with a big group or need a vehicle with accessibility features.
See if Uber is available in your city at https://www.uber.com/cities
Follow us on Twitter at https://twitter.com/uber
Like us on Facebook at https://www.facebook.com/uber
Got a question? Visit uber.com/help.
Note: continued use of GPS running in the background can dramatically decrease battery life.
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