Uber Eats: Food Delivery

I understand the frustration with ordering & waiting for food and then there’s something missing! However, most of the time, missing items are not the Uber driver’s fault. The driver’s app is limited in what is displayed regarding the customer’s order and sometimes drinks do not even show up. The restaurant workers, who have full access to the order details, will often prepare the order and seal it or tie it up by the time the driver comes to pick it up and we’re basically going on their word that the order is complete. And over time we learn to ask if there are any drinks with the order because the driver’s app often leaves them off and the restaurant workers might forget. Sometimes there is a long wait at the restaurant to pick up the order because the customer’s food is not ready and some drivers might cancel due to excessive wait times because they are losing money while waiting 20 minutes for a customer’s order to be prepared (and that is a very patient driver!). I cannot speak on the technological issues on the customer’s end, but drivers have their own share. However, I can say that Uber is constantly making updates and improvements on the drivers’ end. As with anything, there will be issues, but overall, Uber is doing a great job at resolving the ongoing problems with the app.

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We have used Uber Eats for quite a while now and it’s been great. Unfortunately such was not the case today. While I hate giving a rating of two to just one order that was screwed up the issues were so bad and there was no phone number to contact them but I have no choice. First off, we were unable to track our driver even though we always have before. Secondly our driver was at least 45 minutes late and when I called the restaurant they say he had been there almost an hour ago. Then there was the fact that the driver called me and left a message and I think he was lost but when I tried to call back Uber wouldn’t put me through to him because they said my phone number was wrong which it isn’t. Furthermore my number is not blocked and not in airplane mode. Therefore I could not get in touch with the driver to find out what the issue was. When the driver finally showed up he was polite but when I went to rate the order I found I could not when I clicked on read the order nothing happened. I don’t now what all this was caused by but if there’s no phone number I can call and the driver doesn’t show up and I can’t track the delivery and I cannot write the order then I have to give a rating of two. I have emailed them and heard nothing yet and have not decided if we will continue to order with them but if we do when this happens again I will dispute any and all charges because this is what is not good service on the contrary it was absolutely horrible. Sorry.

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I have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on.

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If you are hungry, DO NOT USE this app. I have had problems in one form or another with every single one of my orders. Most recently, I placed an order for a nearby restaurant while I was at work and unable to leave. After waiting for the order to be completed and picked up, I received a call that one of the items was not available. Instead of canceling that item they cancelled the entire order and when I went to the help section to contact customer service, I was shown a standard message with no one to reach out to. I then re placed the order and had to wait for a new delivery driver to drive across town, wait for the order to finish being prepared and then delivered. 2 hours later I received my order with no apology or credit. In addition, I was not able to order the ingredients that I wanted because there are no comments section and they did not have all items that are in stock listed. My order was from Subway which is only a block away, next time I will just order Jimmy Johns directly so I at least know that I will get me food and not have to wait around for hours. Update after response from UberEats: You do not value customer input. There is no section on your app to reach out to customer service, I tried for an hour to find a way to reach someone before moving on with day. The only way I was even able to hear from someone was by posting a review. I have never been so appalled by such a lack of customer service in my life.

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I used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems.