User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
First of all, if you haven’t placed an order yet with Uber Eats make sure you use the coupon above to get $10 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming. They do narrow the choices down by providing their top picks out of all restaurants. And then they narrow it down even further by showing top meals for each restaurant. I like that it shows ratings for the restaurants, something that other food delivery apps don't do. I usually only pick restaraunts with 4.6 rating or above. Otherwise the food is usually a disappointment. That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time! Overall you should definitely give it a try, especially with the $10 coupon I gave you!
This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you! Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
I recently had the most horrific experiences with this app that has made me change to using other meal delivery services, such as DoorDash. This Ubereats app tricked me into ordering from a restaurant with no delivery fee as part of their promotional offer. When I had used the option it turned into a financial nightmare. Not only did they not charged me a delivery fee, but the app was so glitchy that it ended up charging me twice with two different amounts for a breakfast that was supposed to cost about $30 ended up costing me $85 after all fees were accounted for in error. To add insult to injury, they added my delivery to a joint deliver and would take over an hour to to arrive. To even add further insults, they delivery driver gave me the wrong food item and gave my breakfast to someone else. So I ended up with nothing at the end but a bill for $85 in the end. However that wasn’t the end. When I had emailed their customer service over the app, they had no clue what was going on or why I was charged twice but for two different amounts. We had an ongoing back and forth email with screen shots going back and forth for the entire day before they could figure out what was wrong and promised to return my money. However when the money was finally refunded I discovered that the refunded amount was short changed of $5. I still have not received that $5 back to this day. Horrible app and horrible services all around on all ends.
I understand the frustration with ordering & waiting for food and then there’s something missing! However, most of the time, missing items are not the Uber driver’s fault. The driver’s app is limited in what is displayed regarding the customer’s order and sometimes drinks do not even show up. The restaurant workers, who have full access to the order details, will often prepare the order and seal it or tie it up by the time the driver comes to pick it up and we’re basically going on their word that the order is complete. And over time we learn to ask if there are any drinks with the order because the driver’s app often leaves them off and the restaurant workers might forget. Sometimes there is a long wait at the restaurant to pick up the order because the customer’s food is not ready and some drivers might cancel due to excessive wait times because they are losing money while waiting 20 minutes for a customer’s order to be prepared (and that is a very patient driver!). I cannot speak on the technological issues on the customer’s end, but drivers have their own share. However, I can say that Uber is constantly making updates and improvements on the drivers’ end. As with anything, there will be issues, but overall, Uber is doing a great job at resolving the ongoing problems with the app.
The biggest problem I have with the app is that when you open it, it does not default to your current location. It defaults to your last location where you placed an order. This makes it easy to make the mistake of placing an order for food that may not even be in the same city as you. Not a big deal, if the cancellation policy wouldn’t allow the restaurant to charge you full price for an order that you know you will not be able to receive, irregardless of how fast you realize your mistake and cancel the order. I cancelled an order IMMEDIATELY as it was placed because I noticed my mistake as the app was placing the order. It charged me full price for my order even though I cancelled within 2 seconds of the order being confirmed. When I called customer service, they were able to see that from the time I placed the order until it was officially cancelled was 12 seconds. They said the restaurant was already preparing my food. Give me a break...They ended up giving me a refund as a “one time courtesy”, but I was told they would never extend that courtesy again. Simply ridiculous. The app should always default to your current location, or at least verify your address is correct when placing the order. I realize the mistake was my own, but why am I seeing menus from restaurants in another state when I open the app??? Please fix this....
Food Delivery For Your Budget
Hungry? Order restaurant food easily with the Uber Eats app. Track your food order in real-time. Get your food delivered in minutes to your door.
FIND YOUR FAVORITE RESTAURANTS
Browse nearby restaurants and search for food by cuisine, restaurant name, dish, meal, and diet. Choose from a variety of food to order:
Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food with Uber Eats.
Pick your food order from any menu and add it to your cart with a few taps. That’s it.
Order food to be delivered as soon as possible
Or, schedule your food order in advance for a later delivery time. Your choice!
Pay easily with a credit card or Uber Cash. Add a different card easily.
Enter a Uber Eats promo code to redeem a discount on your food order.
Tip the Eats courier in the app. No cash needed for tipping.
REAL-TIME ORDER TRACKING
Track your food order on a map as it heads your way.
See the estimated delivery time to your address.
DELIVERY IN MINUTES
Track the delivery time of your food order by-the-minute. Get notified when your order arrives.
McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's Barbeque, and more.
Uber Eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, India, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more.
Visit ubereats.com for more details!
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