Turo - Find your drive

I have used Turo as a customer & have put my very own cars on the site to make extra money. I see a few customer complaints about negative experiences they have had when renting a vehicle with unreliable host. I acknowledge they may have had those experiences but I think people need to pay attention to the details. If you just pick the bottom of the line price without seeing if your host has a 5 star rating, then there is a good chance the experience may not be up to par. I would suggest using the filters & only using 5 star hosts & then call them in advance & make 100% sure they actually deliver curbside if that’s what you require. I wish more hosts were honest & not so scammy as it makes the company look bad. I personally am a 5 star host & I always deliver a top notch experience for my clients. I do ACTUAL curbside service & suggest people should select favorite when they have good experiences & try to deal with the same hosts if possible. I’m thankful for the innovations of this company as being a way to make money with a depreciating liability & turning it into a depreciating asset. From the customer side this app is really fun in that if you’re savvy then you can usually get a MUCH better car for the same money on Turo as opposed to typical car rental companies. I love Turo! ❤️

We bought airline tix for a one day trip to the Big Island only to find out there were no car rentals available at all, on the entire island. Tried to cancel the flights since it was within 24 hours of purchase but low and behold you can't cancel if the trip is within 7 days. So I called a friend who lives there and she told me about Turo. I was able to get a really good 4x4 Jeep for a little more than a rental agency would have charged which seemed reasonable with peak pricing. The owner met us a the curb and was very sweet. I was much more careful with this car because I felt like I knew the owner, I basically treated it like I treat my own car - didn't get it dirty like I might with a rental. The ratings from renters who've had problems with insurance give me pause, but it's not super easy dealing with rental companies insurance either. I think I will probably keep using rental car companies just because I felt more nervous and responsible driving a nice persons car, but Turo worked great for us. I'm impressed by the app, and their ability to screen/qualify drivers and renters within minutes. Very convenient service.

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DO NOT USE THIS SERVICE!! I was the biggest fan and widespread marketer of turo writhing my circle. Being a renter at first, I transitioned into a host listing 2 of my new cars. It’s great money when your least expecting anything to happen but hey, your client is driving your car and anything can happen right? Long story short, don’t fall for “full premium coverage got you covered all the way”. I was a host with a premium insurance coverage which meant more profit percentage cut from Turo. Someone crashed my minivan and first thing I’ll say is, turo has no communication over the phone. Everything is done via email. First month was spent in getting the claim handled and first supplement being sent over. 1 MONTH. Then they cheated me off by deducting a whole paint job due to a few minor scratches I had on one side of my front bumper ($800). Any concern I would email them would be left uncared for , rental was only $30/day for 10 days MAX. Our car was given back to us after 2 1/2 months with us paying $2000 out of pocket extra. Turo and their insurance service stopped communicating with us and our shop. To the point that the shop we went to (Honda certified) does not accept turo based or DMA claim based vehicles at all. You will be cheated, abused, and uncared for. Do not use this platform. By the way, the renter bought full insurance from turo and they still charged him $2500 for claim costs....

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This app gives you the capability to scam people out of their money. All you have to do is rent your car out. As long as the person renting the car doesn’t take a picture of EVERY part of the vehicle you can up charge that person for anything. I was scammed on this app for this exact reason. I rented a car for one day and had only a few problems with the app and the renter. It wasn’t until the next day when I was charger with a $70 charge. The policy of the app says that the renter has up to 24 HOURS to upload pictures of the cars condition to the app. I returned the car and I wake up to dirt, spilled drinks, and almost 80 miles of gas missing from the fuel gauge. Because I didnt take a picture of every inch of the car I was charged. I disputed the charges because I had a picture of the fuel gauge when I returned it but it took them 3 days to get back to me. By that time the charges were already taken out of my bank account. All they had to say was that the renter can wait until the next day to take pictures of the quality of the car. He literally drove around in the car and got it dirty just so he could charge me $70. I will never use this app and I hope that whoever is reading this to never use it either. If you happen to use it make sure you take detailed pictures and videos of everything. Keep receipts for refueling.

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WORST CUSTOMER SERVICE EVER!!!! This must be the WORST customer service I’ve ever experienced. A lugnut snapped off while I was changing a flat tire on a rental. I was more than happy to pay for a replacement. I received a bill one month later for $2,000 with no notice or explanation from one of their agents. I immediately replied twice within 24 hours attempting to dispute this claim. I was instead ignored for OVER A MONTH, as no one from their company ever replied to me. INSTEAD, one month later they charged my account for the full price with no notice again. I was immediately frustrated and furious and tried to contact their customer support. I was told a manager would get in touch with me as soon as possible. INSTEAD, a whole week went by with no one contacting me, so again I had to be the one to reach out to them and ask why no one was responding. A supervisor finally replied back. I explained to him why I was frustrated, and once again I hear no reply from them to this day. They completely ignored me, took my money, and still continue to ignore me even after I’ve reached out to them several times in attempt to dispute. God forbid something happens to you while you are using their app and you have to go through customer service because it will be impossible for you to get in contact with anyone.