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TurboTax: File Tax Return

(594 378)
Price
Free
Category
Finance & Productivity
Last Update
Jul 31, 2021
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Store Performance Index

64%

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Ratings & Reviews performance for TurboTax: File Tax Return

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

594 378

Avg rating,
total

⭐5.0

Description

3255 chars

America's #1 Tax Prep Provider - over 40 million returns were prepared last year with TurboTax. TAXES REDEFINED. From do it yourself to we do it for you, the choice is yours. -------------------- FILE YOUR OWN TAXES -------------------- • $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only.(1) • We make doing your own taxes easy. Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply.(2) FILE WITH EXPERT HELP -------------------- • Talk live on screen with a real tax expert for unlimited tax advice and an expert final review before you file with TurboTax Live. • NEW this year, connect with a dedicated expert who'll do your taxes for you—start to finish. You can be 100% confident your return is done right, guaranteed.(3) GET STARTED EASILY -------------------- • Snap. Tap. Done. Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad. • Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you. • Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return. • Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology. FEEL CONFIDENT -------------------- • Maximum Refund Guaranteed - On Average $3,267. • TurboTax coaches you every step of the way and automatically verifies as you go, so you can be confident your taxes are done right. • ExplainWhy™ - Understand the “why” behind your tax refund, in a tap. • CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing with accuracy guaranteed. • Support when you need it - Access TurboTax support to get all your questions answered. Available in English and Spanish. • Personalized home page - A single place to view your progress, track your return status, and get access to tax tip articles on life events, deductions, and much more. • Track your return status with push notifications - We'll make it easy to stay informed about your e-file return status with notifications sent straight to your phone or tablet. See full disclosure and disclaimers here: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/ 1 TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Free Edition; a simple tax return Form 1040 only OR Form 1040 + Unemployment income. Offer may change or end at any time without notice. 2 TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases. 3 100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

TheJakeRate
Feb 07, 2019

Trying to get answers to the prices by using the SmartLook feature they have for the first time. Terrible service. The first time I called the person hung up right away. Second time I got a guy named David, and he only asked for my email and number then hung up at random. I got an email saying that my case number has been closed. TurboTax was acting like my issue was resolved. But it never was. It’s like I only explained the problem to David and he just listened and did nothing. Pretty unprofessional if you ask me. I’ve never experienced this type of Customer Service in a long time. I got hung up on in less than 2 minutes within two calls from the SmartLook feature on TurboTax. A feature that they advertise on TV as a helpful tool. That’s scary if you ask me. Because this thing doesn’t work. TurboTax you should be ashamed of yourself as a company. If this is how your service is I’m doubting you’ll even be bothered to see my honest survey that you had no problem sending me very quickly. But since I see you responding to people on the review app feel free to keep reading because here’s my survey: You didn’t answer my question, the person didn’t have his face shown, he didn’t help me at all or reach out to me after the fact (even though I gave him my number), and no I would not recommend this to my family, friends, employees, heck my worst nightmare.

Tippadee
Jan 27, 2019

The last two years I had to have my taxes prepared elsewhere, but for more than a decade before that, I used TurboTax and was always really happy at the ease, convenience, and minimal cost, so I didn’t think twice about returning this year! TurboTax used to cost $0 to maybe $40 a couple of years ago. Now the service they advertise in this app as “free” cost me $125 total (although they have not presented me with a receipt or a way to verify this as of yet, so who know what it will be down the line!). The worst part is they weren’t open about the charges along the way or remind you of your costs or what certain tools you have to purchase, so if you work on and return to your return, good luck remembering why you’re being charged for anything! They also don’t openly present alternative cheaper methods, they present the option like you don’t have a choice while still advertising FREE (I did not want, need, or choose PREMIUM SERVICES but somehow ended up paying $40 for it), they don’t let you change your mind or adjust your “order”, and I still don’t have a receipt to verify anything, nor is the information present in the app to verify. Proceed with extreme caution. EXTREMELY disappointed with the cost of TurboTax this year and will think twice about using them in the future.

tix86
May 07, 2019

After having the customer service guy named Romero laugh in my face and treat me like I was idiot I lost my cool. Although the lady I talked to after him (my connection was “lost” while I was being transferred) was extremely kind, I will never use Turbo Tax again. I did not know I had student loans in default, as I am in school now but pay out of pocket. I did not receive a direct deposit (clearly since I am no longer directly receiving my refund) but was still charged a $50 fee in addition to all the other fees. So essentially I paid $50 for absolutely nothing as I did not receive a direct deposit. As I was explaining this to Romero he laughed at me and kept repeating “you chose to do this”. Apparently you’re not paying to have a direct deposit but paying to pay Turbo Tax at a later date. They word it different to trick you so they can still collect the $50 fee for the pure nothingness they did. I paid $130 for ME to do my OWN taxes. I will use H&R Block next year and go in person. Reliable, helpful company. They are cheaper, they don’t trick you, and you have someone educated doing your taxes. There are no complications or additional fees. I used turbo tax a few years back (multiple times, never was it this terrible). Please trust me when I say, stay away! Turbo Tax is awful and overpriced now!!

Johnster343
Apr 05, 2019

Filed my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through the app to explain why I owed. I told her I’ve looked through the app and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers.

xxlovecrystal
Mar 26, 2019

I’ve used turbo tax for years and didn’t have issues. Always used their free version. This year I had to file for 2 states. One of their questions was confusing and I had to call and ask. To ask a question, they have you upgrade your version. It said it was about $40 to upgrade. I wasn’t super pleased having to pay $40 for a question, but figured I’ve had my taxes done for free for a few years now so not a huge deal. The person I was talking to didn’t know the answer and had to look it up, and then gave me the wrong answer. Then, when I finished my taxes, I saw the price is not just $40 altogether - the price is $40 for federal, and $40 for each state. That turns what was represented as just $40 to $120! And I can’t file without paying it. $120 to ask a question? That wasn’t even answered correctly?? And now that I’ve waited to file, the price went up. I got an email that I can get 25% off, but when I go to the app I can’t use it. Now I noticed in the fine print, some discounts you can’t use in the mobile app. I don’t even have a computer. Honestly this is very disappointing. I’ve recommended TurboTax to many people and now I don’t even think I’ll use this anymore. Pretty ridiculous.

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About TurboTax: File Tax Return

Developed by Intuit Inc..

TurboTax: File Tax Return is ranking in   Finance & Productivity

Last update was at Jul 31, 2021and the current version is 7.8.

To see all other keys and revenue click here 940247939

TurboTax: File Tax Return have a 594 378a user reviews.

TurboTax: File Tax Return was released in the App Store. It is developed by Intuit Inc., who have also released the following apps.

TurboTax: File Tax Return has 594 378 user reviews.​

TurboTax: File Tax Return has an average rating of 5.0. ​The latest version of TurboTax: File Tax Return 7.8​ ​​was ​released on Jul 31, 2021​.

You can download TurboTax: File Tax Return ​here

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