Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.
At Tropical Smoothie Cafe, we believe in serving bold, flavorful food and smoothies by inspiring a healthier lifestyle. Our delicious menu, all made to order from the freshest ingredients! The Tropical Rewards App makes this lifestyle easier and more convenient than ever.<br><br>*At participating locations. <br><br>FEATURES:<br>- Earn $5 for every $55 spent when you scan your QR code on every purchase<br>- Order ahead and Skip the Line® - at participating locations<br>- Find the closest Cafe through the new Cafe Locator <br>- Achieve Higher Status Levels- Earn More Rewards!<br>* Boosted Status Level: Earn $5 for every $55 spent + $2 on Birthday<br>* Energized Status Level: + $3 on Birthday <br>* Supercharged Status Level: + Free Supplement per Week + Free Menu Item on Birthday and Exclusive Offers
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Typically the TSC staff is friendly and very knowledgeable about the menu; however, people make mistakes and the customer literally pays for it: the team seems disconnected and will leave one person swamped at the front to take orders and make smoothies, new hires lack support, and ultimately—I have experienced having a bad food/smoothie experience THREE times as a result of their inability to work together. When I mentioned my dissatisfaction with my product to management, she argued with me about MY customer experience. I don’t pay to be disrespected, patronized nor have my concerns met with condescension. My smoothie was not remade and unfortunately, I asked for my money back despite the fact that I really wanted to dine with the restaurant. The team could care less about my experience in addition to not correcting my order.
You are doing a disservice to both your franchises and your customers with such s clunky app for your 𝐏𝐫𝐞𝐦𝐢𝐞𝐫 customers to use. The history can not be refreshed so that recent preferences can be hi lighted or old items skipped or deleted. When you get to the bottom of some pages you get kicked back out the home page where your entire content has to reload - slowly if you have a substantial hx. You obviously value your repeat customers but app discouraged people from bothering to take the time to save time. I frustration with repeatedly getting kicked back to the home page I am better off often just walking the two blocks to the store and standing in line. I hate to rag on your otherwise wonderful service to the quick service you provide to the health seeking busy public services you proudly provide if you choose to live by the app you may die by it as well. Sorry but what else can I do to improve your otherwise great service. I am sure that Starbucks went through something like this but successful company’s find the solutions their customers need.
First, I order every day through this app. Every. Day. Only way I order bc the wait can be too long. I love the convenience. That free supplement award I receive should be applied to online orders too. What’s the point in giving me a reward for using the app and buying from you but can only get the free supplement if I order and pay in the store? As much as I order, I should get that discount when charged online. Second, what happens when they “ran out of carrots bc truck hasn’t come in yet” for my Orange Ginger Glow? I also added ginger and added chia seeds. Fair thing to do is give me $.99 back since they didn’t have a main ingredient...the reason I get this smoothie is bc of carrots. And sometimes when I arrive, whatever extra thing I added, they ran out of so I pay an extra $.99 for absolutely nothing. No refund. If an ingredient is unavailable, it should not be listed. As many times as that’s happened to me, I should have a free smoothie.
I’ve been waiting for an update to this app for a while, having been promised by the stores proprietor. Unfortunately this update is terrible. The app now easily takes 10 times as long to load, with a non-stop spinning loading icon. Secondly it crashes no less than two times per session. Once when I’m trying to create my order and then heading to check out. Thankfully when I reload the app it held my order in the cart so I don’t have to start all over again. This is also not random, it is consistent behavior as it is happened to me more than one time since the update of the application. My other gripe is that I’ve probably missed out on $20 worth of free supplements because the app does not deduct the one dollar savings from my account. Lastly it would be great to be able to input a gift card as a payment method as I sometimes receive gift cards to this establishment. Being in the tech industry I will say that it’s really not that hard to get apps right these days so the company that makes this app really needs to get their act together.
Since latest update, non-stop crashing. Particularly on previous orders tab. Couple of suggestions...allow a user to save a favorite order or two and display them better than on the previous orders tab. Only being able to read the first few words is not enough if you’re ordering for a family of 4 at times. Being able to see the full order quickly will be a lot more user friendly. Also, create a way to put special requests in text form. Such as...”extra dressing on the side” or “I have a refillable cup I will be bringing in”. I frequent my Trop very often (first name basis with everyone who works there) and I love the team at my location....these suggestions would not only make it better for my customer experience but also for those employees as well. Fix these things and my rating will 5 star.
Developed by Tropical Smoothie Cafe.
Tropical Rewards App is ranking in Food & Drink & Lifestyle
Last update was at Sep 09, 2019and the current version is 1.5.1.
To see all other keys and revenue click here 998950128
Tropical Rewards App have a 155 122a user reviews.
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