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I’ve been with Tmobile for close nearly 15 years and throughout those years with work I’ve had to elect to either change providers or carry two cell phones. I have always chosen to have the two phones in order to weigh out the differences and Tmobile has always come up on top. First off, I travel a ton. Tmobile provides the BEST global service that no other carrier is even close to offering. I always tell my friends who travel that they should switch to Tmobile if they’re worried about overhead costs when they travel for a long period of time. In addition, if you’re in any sort of financial struggle (which I can admit to🙋🏻♀️) they offer payment plans when your bill is due which is such a helpful tool to help lighten any financial stress that you may have. Lastly.. although I’ve noticed that the strength of signal may fluctuate in certain cities that I’ve lived in (ie. San Francisco- signal is stronger than Verizon and AT&T vs Miami signal is rather spotty vs the others), the customer service is always 100% on point. Throughout all of these years as a devoted customer, I will continue to promote Tmobile to my friends and family solely based on my experience.
T-mobile has the worst signal I’ve ever had in my entire life! I had faster internet in 2005 in Turkey! This is the USA, this is 2019 we’re speaking about! Obviously, they are not #1 in California! I have 3 most comprehensive packages, I used one of the lines on roaming for 4 months and even when I was in Russia, the signal was way better than what I now have in San Diego,CA! And whenever I informed them about the speed problem, I was offered to buy a signal booster for $25 as if it was my bad not to have enough coverage in the city! And when you pay $240 for HD quality service but get only 2mbps download and 0.7mbps upload speed, they still charge you the full sum. I do not recommend it to anyone living in California. In the East Coast it was okish but they never gave me the full internet speed since my device was not a T-Mobile device. I was even informed by every single office I visited that I would not get the full speed unless I purchased a device from T-mobile. All they want is your money and more of your money. Finally transferring to Verizon with 90mbps with no condition to buy a device from them to keep the speed! I don’t even mention the time you have to spend on the phone while waiting to connect someone (literally the earliest I could connect someone was 17 minutes where I was told to hold on the line for approximately 5 minutes), or being misinformed and seen as money source by their office employees.
I have only been a T-Mobile customer for a few months and in that short time l feel that they for the most part have been top notch in most areas that you would expect. Price, products & services provided, even the few times that l needed to call “customer service”, issues were handled in an efficient, professional & courteous manner. My only two real complaints were that I wish l could get the so called free Netflix service with the 55+ plan, (which is what I was told by multiple sales clerks including a couple of customer service reps. that l talked to on the phone was definitely included. It is not. It seems that very few people at T-Mobile seem to know this.) My only other complaint, and it’s a big one, is that coverage can be somewhat spotty. It is extremely frustrating to not be able to download digital coupons at some local grocery stores & restaurants, or make and/or receive phone calls at these same places. In the 10+ years that l was a Verizon customer l never once had an issue with phone service, either locally or anywhere l traveled throughout the U.S. including both coasts. If T-Mobile keeps growing & expanding their service coverage as promised, l will probably stay with them, but they had better hurry.
I have been a customer of Tmobile for 10 years and I can say that this network is running itself to the ground. In the past two years, I have had to call in to Tmobile MULTIPLE amount of times, wasted so much of my valuable time sorting out issues with constant bill changes. Every time, the representatives would apologize for the “system errors”... My bill amounts were constantly fluctuating. My most recent and last call with Tmobile, the representative told me that all the previous representatives were giving me false information and that my “promotions” have expired. First off, I never knew I had any kind of promotions goin on and that the contract I signed on for was the amount I agreed on. My bill went up $40 more than my regular bill without any warning or heads up!! In all this time, no emails or Tmobile texts notifying me of plan changes. Tmobile get your stuff together and get your communication together. I am no longer a customer with Tmobile because I am fed up with the random fees, bill changes and miscommunication on their part. Every single representative, you have to repeat yourself all over again. They say they take notes in their system, but those notes are never clear to understand for the next representative because they always end up telling me something different. Tmobile..... you’re a huge disappointment and don’t live up to your advertisements.
Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.
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T-Mobile has 1 944 869 user reviews.
T-Mobile has an average rating of 4.8.
The latest version of T-Mobile (4.9.35) was released on Dec 18, 2019.
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