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My bf got me this last year for christmas. After about five months it stopped playing the song when I would try to find it, however, it still tells me the general location. Frustrating when they are not in a usual spot, but still, I know what room they are in. My dad had also bought me a pebble bee, which I stuck in my wallet. I never lose my wallet, so I haven’t had to use it. However it came with a second one. When I decided I would put both the pebble bee and the tile on my keys ( that I lose very often) I found out the the PB app had logged me out. When I tried contacting customer service they were of no help, and flat out ignored me after I told them I had already tried what they asked me to do. I don’t know how helpful the tile people are, mostly because I have had no issues with the tile. It says that the battery is running low now, and it needs to be replaced. You can buy a new one in the app. While I’m not worried about the expense, I AM worried about the environmental cost of throwing these away every year. I am definitely getting a new one of the tile, as it has helped me very much, and I will try to recycle my current one.
I subscribed to the Premium account, less than $30 a year, because I wanted to see the complete history of the movements of my things with the tiles attached to them. But it turned out that it was the excellent tech support (comes with Premium subscription) that really saved the day for me. You can contact them by text (SMS) as well as email, and they respond almost instantly (night time and weekend included), analyze your case, really think about your report, and are extremely helpful. In my case, it turned out to be my is fault: I did not read the device compatibility list very carefully an d tried to use the tiles with outdated devices. They sort of worked anyway, and the first support engineer thought I had a defective tile. She sent me a replacement. Even before the replacement arrived, I ran more testing, and reported again, and based on my new findings, the next engineer told me to update the iOS system on my device. That solved the problem. I don’t know how they can be so responsive with so many tiles sold, but this is a true story. I am not associated with the company or indebted to it in any way. As for the features of the device, they are the best on the market. You can read about them and even find the complete manual online, and it is all accurate. All those features really work. I bought and am using the Pro model because for me the greater range and reliability are more important than the size of the tile. I highly recommend it.
I left my keys in Phoenix on Easter weekend and had family ship them back to me by UPS overnight. Keychain had all the important keys and a tile! The keys were lost and a claim was opened so that UPS could begin the search. I was told that it may take several days to a week to locate them (if they were found at all). At the end of the first day I remembered I had a Tile on the keychain so I launched the app and pressed “lost” to initiate the alert to all Tile app users. It took about four hours to get an email alert that my keys were found at one of the UPS buildings near the Ontario California airport. The next morning, I followed the map directions in the Tile app and it took me literally to the security gate at a large secure building. I had to make several calls to reach an employee in that building who came out to meet me. I explained the Tile system and gave them my iPhone to take back into the building and it will guide them to my keys. In less than five minutes the UPS rep returned to my car with my keys! Following her were six other UPS employees who wanted to know how the system worked and where they could buy the Tile. I found my keys in less than fourteen hours and UPS likely would still be looking for them. Absolutely incredible. If you ship anything of value, consider attaching a Tile to it so YOU can locate it in case it is lost.
As one who has a tendency to “misplace” my keys, IPad and IPhone I was delighted when about 16 months ago a clerk at BestBuys told me about Tile. She showed me hers and how it operated. I was sold on it! I immediately bought a Tile for my IPhone. Besides my iPhone and iPad, that was the best money that I have spent on electronics. It was definitely the least expensive. I cannot tell you how many times the Tile has kept me sane. I am not sure where I put my phone or if I even have it with me at times and I just press the Tile. Immediately I know if I have the phone with me or can use my iPad to get a general location for it. I gave up my landline four years ago and just have my cellphone, so I am up the creek without my phone. In addition, I no longer remember phone numbers or addresses, so I am lost without the phone. I have had to deal with Tile customer support electronically and have found them to be very helpful and respond immediately with a satisfactory resolution. I am one happy customer, wish I could say that about some other companies I have had to deal with!!!
Hey guys so my issues is I’ve been trying to get a full refund on a set of the new Tiles but all these options online and instructions give you the run around and none of them really help you. You can’t call anyone in, the text in option through the app doesn’t even exist like it says, and they aren’t available on weekends?!? What large company doesn’t have customer support on weekends when people actually have time to do anything. Any how the app itself seems fine no issues with it for now except that you can’t hit a Go Back button on certain sections so you have to close the app completely and open it back up to get to the home section. My biggest complain about the NEW PRO TILES is that the sound goes off every other minute because the center button on the tile is so sensitive making these tiles more annoying than anything and a waste of money. It is also made of plastic which would easily be damaged if dropped hard enough which I feel was a major downgrade as I am used to the Sport version a harder shell with non-interchangeable battery that doesn’t go off every other minute because it’s easily activated by anything that even slightly runs up against it. Buyers do more research when planning on purchasing these tiles
Developed by Tile, Inc..
Tile - Find lost keys & phone is ranking in Lifestyle & Productivity
Last update was at Jan 17, 2020and the current version is 2.60.0.
To see all other keys and revenue click here 664939913
Tile - Find lost keys & phone have a 10 728a user reviews.
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