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The Coffee Bean® Rewards

(476)
Price
Free
Category
Food & Drink & Lifestyle
Last Update
May 16, 2019
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for The Coffee Bean® Rewards

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

476

Avg rating,
total

⭐3.7

Description

840 chars

Do more with more time. We’re brewing a whole new way to get The Coffee Bean & Tea Leaf on the go. Get rewards, order ahead, browse the menu and customize your drink exactly how you want, pay with your phone, send gift cards and find a store near you with just a few taps.<br><br>To welcome you into the fold, get a free brewed coffee or tea after your first visit. Download The Coffee Bean® Rewards app to get started and start getting special offers brewed just for you.<br><br>HOW IT WORKS<br>1. Select your preferred The Coffee Bean® locations or find a store near you.<br>2. Load The Coffee Bean® payment card.<br>3. Scan the app at the register to earn rewards and pay.<br>4. Or customize and place your order ahead of time for quick pick up<br>5. For every dollar you spend, earn one rewards point toward a free drink or bakery item.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Tdenzin
Mar 04, 2018

Would rate the app five stars if the customer would get points from online orders or subscriptions. Since there is not a location within 20 minutes from my residence which is northern central Phoenix I would benefit from a subscription order because I buy CBTL retail items and make drinks from home. Since I spend a lot of money I to receive the rewards from points on every trip I take to a location. Points/rewards is the only way CBTL recognizes loyal customers yet points cannot be added to the app from purchasing online orders from the app. This absolutely makes zero sense. The current system is a good way to create loyal customers or to thank customers. With that said, once you are a loyal customer and spend the amount of money as I do the company needs to come up with a better way to thank those customers because the app shows the amount of money customers are spending. As much money as I spend I should have a permanent discount on all orders.

fdsujncfsar
Jul 18, 2019

I absolutely love coffee bean. Staff is friendly, clean facilities and quality food/drink. The app over all is easy to use and the reward program is a nice treat. My issue is with the tip request after my visits. Major flaws with this request. First issue: when paying tip is already requested so either I have already decided I don’t want to tip or I have tipped. Your technology should share that information that a tip has already been made. Maybe even a nice message thank you for your tip. Instead I get asked to tip on top of my tip or is it being sneaky thinking I’ve forgot to tip so now I double tip. Issue two: it’s greedy to ask twice. When I check out I already have the option I don’t need a second request. I hope this gets fixed soon. I’m leaning towards finding another coffee shop as this double tip request just rubs me the wrong way.

Lead46
Aug 21, 2019

So I had $37 on my card which was a combination of like 5 gift cards.... used the app in Las Vegas the employee couldn’t get the app to work so she scanned it 4 TIMES!!! Then made me pay cash.... the balance never changed never stayed the same I used the card a few months later because coffee bean is not in any convenient locations which is fine they have good coffee.... I used it once bought an iced tea... which was half off or something with a promo tried to use it again the following day and guess what all $37 GONE turns out when I got ahold of some one in customer service through their website I was charged 4 times for an order in Vegas... shocking right since that occurred in March and we were now in August.... her answer hmmm sometimes the app doesn’t refresh and she is going to have to reach out to Las Vegas to see what happened. 3 weeks later no response no way to get a hold of anyone just stole my money and no accountability.... 👎🏽👎🏽👎🏽 I won’t go to coffee bean again this is just terrible customer service and this app is trash!! BEWARE!!!

Eyereens
Jan 06, 2020

As I attempted to make this digital gift card, I went through all the steps and I used my Apple Pay as my choices to upload money. Here is where it got annoying, I kept receiving a error messages saying that the digit card was unable to be created. Fine, I just paid with my debit card and figured this will be a place I obviously won’t be able to mobile order and pick up from... Next day I see that apparently there were two transactions made to Coffee Bean, one for my order that I paid with my card and another for the amount I wanted to put on the digital gift card that I never received. Not to mention, trying to get in contact with CBTL via online is a hassle, I do not see a phone number posted to call. I’ve never had this issue with my Starbucks app, I suppose I’ll just stay with whats been working. Two stars because the employees are usually friendly.

Atraio Catharsis
Aug 12, 2019

I love CBTL, this is legit the only app that doesn’t require you to purchase a gift card vs Starbucks and Dunkin which require you to get a gift card. I like that you get points by the dollar spent. I also love that almost weekly there are bogo drinks and tons of coupons! The app ordering is easy and I really can’t complain. I just wish there was more locations in Arizona! Especially in the east valley. I love the Tempe Marketplace location and Chandler! The staff is super friendly , knowledgeable and up beat! If you want good coffee and quality products you should stop at The coffee bean and tea leaf ditch nasty coffee joints like Dutch brothers /Starbucks.

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About The Coffee Bean® Rewards

Developed by The Coffee Bean & Tea Leaf.

The Coffee Bean® Rewards is ranking in   Food & Drink & Lifestyle

Last update was at May 16, 2019and the current version is 2.5.5.

To see all other keys and revenue click here 1145922517

The Coffee Bean® Rewards have a 476a user reviews.

The Coffee Bean® Rewards was released in the App Store. It is developed by The Coffee Bean & Tea Leaf, who have also released the following apps.

The Coffee Bean® Rewards has 476 user reviews.​

The Coffee Bean® Rewards has an average rating of 3.7. ​The latest version of The Coffee Bean® Rewards 2.5.5​ ​​was ​released on May 16, 2019​.

You can download The Coffee Bean® Rewards ​here

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