The Home Depot
store

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(285 716) icon
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342527639 info
Category
Shopping & Lifestyle
Current version
6.0.4
Price
Free
Size
247 MB
Last Update
Jan 16, 2020
Platform
iOS

User  Reviews for The Home Depot

Reviews 285 716 Avg. Rating 4.6
scream  Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

unhappy happy employee
Oct 19, 2018

As a Home Depot employee, I probably use the app way more then the average person. It’s great to find where something is, if we even have an item, but best of all identifying an object. If a customer came in with an item that is not used commonly I use to be able to take a picture and bam similar or the item would come up. With the new updates I have to hold the item for a bit in order for the app to process it, this takes too long. I used to be able to just take the pic set my phone down & continue processing the other items. This wastes my and the customers time. There is a take picture option but this requires me to visit 2 different apps, the picture app and the THD app. When I’m done I now have the pic left in my albums just using memory until I’m able to get in and delete them. The worst part of this whole change is that once the item is identified, it brings up the items that are possible matches, I can then select an option to see details, sounds good right... nope because if for whatever reason the option I picked is the wrong one, i have to go back to the other options, pressing back then erases all the work I’ve already done. I then have to scan the item all over again just to bring up all the options again. I absolutely hate the change and wish it never happened.

dmanFC18
Aug 20, 2018

I installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app.

SouthMiguel
Oct 14, 2019

I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online.

1tgt1
Jul 31, 2019

I ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them. Disappointed customer. I’m switching to Lowes. Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life.

Goul Art
Feb 06, 2019

So I spend a lot of money at HD. I am a licensed plumber and also work with my father in law who is a licensed contractor. We have spent thousands of dollars in the last year alone. Last week we had ordered tile which was on a clearance sale, paid for it and you were happy to take the money. When I went to pick it up the next day, since I didn’t have my truck, there was only about 1/4 of the tile there, and it was still on the shelf. I was told when I bought it that the computer showed more than enough. Also I saw if for myself on the shelf. When I went to pick It up after waiting over an hour the manager told me they never had enough in stock. Today I opened a can of paint that I had bought about 4 months ago and stored next to identical paint, only different colors. I tried to return it or have something done. Before the customer service associate even opened it she told me it had frozen, which I know did not happen. When I told her that, she essentially called me a liar. Awful service. I am also a HD card holder and stock holder. I’m very disappointed with how I have been treated in the last month from this particular location. I have had good service at the other 3 of 4 that I deal with, but this one is beyond bad.

About The Home Depot

Developed by the The Home Depot, Inc.,

who have also released the following apps The Home Depot, Workforce Tools, Project Color™ The Home Depot .

The Home Depot has 285 716 user reviews.

The Home Depot has an average rating of 4.6.

The latest version of The Home Depot (6.0.4) ​was ​released on Jan 16, 2020.

You can download The Home Depot ​here: 342527639 .

The Home Depot Description
1408 chars

It’s a good time to be a doer.

DIY IN THE PALM OF YOUR HAND
Save time with The Home Depot app. Shop over one million products and find the info you need most.



SNAP A PICTURE, FIND WHAT YOU NEED
Don’t know what something’s called? Just snap a picture and let our Image Search feature tell you.

A GPS FOR YOUR SHOPPING LIST
Use the Product Locator to find what you’re looking for and check store inventory. We'll take you to the exact aisle and bay.

MAKE INFORMED BUYING DECISIONS
Get Ratings & Reviews in a matter of seconds. Use the barcode reader to scan an item and read what other customers have to say.

DO MORE WITH AN ACCOUNT
Signing up is quick and free. Get access to real-time order tracking info, view purchase history, enable instant checkout and more.

SHOP SPECIAL BUYS & VIEW LOCAL AD
Look for a new Special Buy on the app home screen each day. Plus, check out your local ad for all the latest from your Home Depot.

TAKE PRODUCTS ON A TEST DRIVE
With Augmented Reality, your imagination has an assistant – see products in your home before you buy.

Privacy Policy - https://www.homedepot.com/c/Privacy_Security

Do Not Sell My Personal Information -https://www.homedepot.com/c/exercise_my_privacy_rights

We want to hear from you – email us at apphelp@homedepot.com and let us know how we are doing.

The Home Depot was released in the App Store. It is developed by The Home Depot, Inc., who have also released the following apps - {page_data.app_titles| join(", ")}}.

The Home Depot has 285 716 user reviews.​

The Home Depot has an average rating of 4.6. ​The latest version of The Home Depot 6.0.4​ ​​was ​released on Jan 16, 2020​.

You can download The Home Depot ​here

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