TGI Fridays US

I recently dine at Biscayne Fridays and my meal and beverages were great . But I was utterly upset at my server and one the managers that I had to deal with he was rude to showed no remorse or concern to what was done to me I was over charged for my bill . And I wouldn’t have known had I not check my account immediately before leaving after my wife over and saw the sever do something shaky before bringing us the bill and the server didn’t even think to explain what happened I raise concern when I ask to speak to a manager I spoke with Marques .C who was nice enough to explain but the other manger on duty care not to explain nor give his name upon me saying I was upset and it was an inconvenience to me to go threw and a hassle to receive my money back which might I add was not refunded at yet and I am very upset at how I was handling!!!!!😡

Overall I like the app, BUT the last 2 updates have failed to fix the annoying, ever-present “message badge” LONG after the message had been reviewed AND deleted. The only time it “changes” is when Friday’s sends a new message notification; then the annoying badge gets “changed” to reflect 1 new notification. Go in & read message, delete & the badge continues to appear (like it was never read). I’m to the point I simply ignore the notifications now, which from a marketing perspective isn’t what you want a customer to do. If Friday’s ever fixes this bug (which wasn’t there initially for the longest time), then I’ll start reading their motivation messages again. In addition, I just “updated” the app, which required a password reset. Thanks to the “stellar technical guru” who designed that change, I can NO LONGER login to my account at all! Simply fantastic; now I can no longer access my rewards to redeem for free food! “Thanks,” Friday’s for that brainstorm. Now the app is COMPLETELY useless.... 🤬

I used to love this app. Kinda still do because I eat here often, and I enjoy seeing my points add up but whenever I log into the app for some reason I’m unable to redeem my reward points. It’s been this way for months. I don’t see any contact details to call or email. All of the “bug fixes” within the app but still didn’t do anything about the rewards section. I hope you guys fix this soon. Changed from 3 stars to 5 stars because now it works. You must redeem your reward points using the web. Unfortunately the app isn’t working for me when it comes to redeeming my points.

I’ve been trying to create an account for the last 5 days and it won’t allow me to. I wondered if it was the app but I went to the website and filled out the sign up form and that said they’re having problems. So I can’t use the app, it’s mildly frustrating because I’m looking for a bar to go to for football season and found a fridays close to me with nice bartenders. I like perks for loyalty like most people so I don’t plan on spending my time I make to watch football games at a place where I can’t access the perks of the apps because my application isn’t being accepted.

Since March 22, 2019, when I downloaded this app, it’s been useless. Every time I try to add anything to my order it says, “Please select 99 options for Toppings”.. It is now March 25th. Granted, it’s only been a few days, but you’d think it’d be fixed, at the latest, in 24 hours. I began ordering from Friday’s website through my phone, but this weekend it was messed up so that nothing could be added to the order but still said 5 things were added before I had even chosen anything. After calling the Mentor, OH restaurant 4 times & no one answered, we decided to try the app. The app was no better; you can’t add/ask for extra or less anything, there aren’t even any fields to enter special requests. That is a huge deal to me. Even with a character limit, let me say I’d like extra onions, sauce on the side, or whatever.