Texas Trust’s Mobile Banking

I just switched all of my accounts from BofA to TxTCU as well as lots of experience with their app. This app has most of the features I would expect ... that being said I won’t fault you for something that isn’t available or that has nothing to do with the app (complaints of fees, issues with phone tech, etc.). The app works perfectly ... fingerprints and all! I do have a couple of suggestions for the app and online banking ... to be able to mark transactions as cleared so I can keep my register and account in sync (for all accounts: credit cards, savings and checking) - it makes reconciling a lot easier when the statements become available. I would also like the ability to see my full account number and routing number via the app and online so when I’m getting my taxes done or working with family/friends to provide details on how to transfer straight to me.

I like the new app. It is better than the Qualtrust app. I also appreciate the friendly staff at the Irving branch. That said, I do not like the unreasonable fees. Qualtrust never charged for money transfers. I always set up my savings as my account to draw from when my checking acct got too low. Now, if my account balance fall in the negative, instead of the bank transferring the money as needed, I have to transfer it myself, if not, TCU charges me $5.00 for every transfer they make. Also, Qualtrust never charged me for copies of my statements when needed. Now my only option is to go and print them out myself. This is very inconvenient. These fees are very unreasonable. I will have to start looking for another bank. Ok so

Over the years, I have seen this app become one of the best I have ever used and seen with any other financial institution. User friendly and very easy to navigate. Everything that any user would like to have in an app. I can do all my banking needs with this app. Kudos to the Hurst branch for their excellent Member Service! The tellers aways knock it out of the ballpark!

Works well most of the time and I love they got mobile deposit and bill pay. Though bill pay is missing much of the functionality of the full website like viewing scheduled payments. It loses my saved password and ID and doesn’t recognize my thumbprint often and I have to redo them. That gets tedious. Tech help just tells me to redownload the app and start over. Every app has failings though it’s not good to have them in your banking app!

Overall, the app is good. It is a better app than what QT was using. If I was just rating the app, than it would be a five star rating. But since I’m rating the overall experience with Texas Trust, I’m giving it a three star. QT never charged fee’s to transfer money from savings to checking, unfortunately, Texas Trust does; and because of this, will be looking for another bank. Sorry TT, but we already have the government milking us for every dime they can get, don’t need a bank that does it as well.