User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
I used Shutterfly about 4 years ago and I don’t remember it being as difficult to use as it was this time. Loading pictures from ‘browsing’ was only one at a time then you had to start all over again scrolling to find the next picture that you wanted. These were the pictures directly from my cellphone. It worked much better from my shared picture folders where you could select several pictures at a time before loading them to Shutterfly. Pictures did not load or rather stay in the order that I loaded them which was very frustrating. There was not direct initial instructions on how to set up a book and SAVE IT. I started this from the website and the site kept locking up which meant I lost my work because there was no save as you go. I finally set up an album to make my book from but again my pictures did not remain in the order I loaded them...VERY FRUSTRATING! I had to go back and remake the whole book. By this time I had down loaded the app to work from which worked better as far as not locking up like the website. I have another book to make but I dread going through this process again. It is terribly time consuming but should not be! I might consider using another photo book making company but I’ve already downloaded my pictures to Shutterfly. I still have to put them in an album before I can make the book. Then I’ll have to completely reorganize them in my book because they won’t be in the order that I downloaded them into the album. Ugh...
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Welcome to Shutterfly, your one stop shop for cards, photo gifts, and app exclusive deals!
EXCLUSIVE DEALS & FEATURES - ONLY ON THE APP!
• Unlimited free 4x4 and 4x6 prints
• Get a free 6x6 photo book a month to capture everyday moments
• Unlimited free photo storage to save all the memories on your phone
other great daily deals, only for our app users!
SPECIAL DEALS, JUST FOR YOU
Enable push notifications to be the first to know about all our great offers!
NEW: FREE PHOTO BOOK A MONTH!
Capture everyday fun with a FREE 6x6 softcover photo book every month. It’s quick and easy to pop your pics into a book that shares all of life’s little stories! Exclusively on the Shutterfly app!
CUSTOM CARDS & STATIONERY
Make your photos shine with one of our premium foil-stamped and glitter cards in various sizes and trims. Choose from a huge variety of options to find the perfect sentiment and style that fits your family and friends. Be sure to check out our luxe Tiny Prints collection as well, with exclusive designs from top stationery designers.
MAKE ONE-OF-A-KIND HOLIDAY GIFTS
Create photo and home decor gifts directly from the Shutterfly app. Share your favorite moments with family and friends.
SHUTTERFLY KIDS COLLECTION
Brand new designs and products just for kids! Shop backpacks, folders, pencil cases, notebooks, bean bags, & so much more.
SHUTTERFLY PETS COLLECTION
Shop playful pet gear for dogs and cats! Personalize pet accessories like bandanas or pet tags, and make sure your furry friend is comfy-cozy with a one-of-a-kind pet bed.
UNLIMITED FREE PHOTO STORAGE
Upload, store and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly. Upload from your app, then access from any device.
THE WEDDING SHOP
Wedding planning? Meet your one stop destination for wedding stationery, bridal party gifts, decor and more. Easily browse our designs in just a few taps and find everything you need to personalize your perfect wedding down to every last detail.
THE BABY CORNER
The best of our baby collection, all in one place. Create birth announcements, baby shower invitations, baby thank you cards, keepsakes and more in just a few taps.
100% happiness guaranteed.