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CSR Racing 2
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SHARE NOW (car2go & DriveNow)

(12 974)
Price
Free
Category
Travel & Navigation
Last Update
Sep 23, 2021
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for SHARE NOW (car2go & DriveNow)

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

12 974

Avg rating,
total

⭐5.0

Description

1835 chars

Thousands of cars at your fingertips. With SHARE NOW, you'll always have a car in the city. Our cars free-float around inside major city centres, making it easy for you to hop into the first one that catches your eye. Car-sharing is a new way of car rental. No car rental offices, no paperwork, no waiting lines. Parking and fueling/charging are free. All the perks – no strings attached. That's the SHARE NOW car-sharing app. You can use SHARE NOW for... • SHORT TRIPS Car-sharing as you know it best: Super short spontaneous trips for chores, commutes, and outings in the city. • MEDIUM TRIPS Medium-length trips for an afternoon or a day – out in nature or to visit your favourite outlet shopping centre. • LONG TRIPS Long trips up to 30 days for holiday travels – or simply so that you can keep a car for yourself (you pay per km). • AIRPORTS To get to or away from the airport. Our cars are available at several major airports in Europe's top destinations. • BUSINESS TRIPS Car-sharing offers you a comfortable and cost-effective way to travel for business – with premium cars and convenient travel invoicing. • CORPORATE PERKS An affordable corporate mobility perk. Offer your teams car-sharing – a comfortable way to travel for business and your travel admin an easier way to manage travel claims. "We care about improving life in cities. Studies say that car-sharing reduces private car ownership and traffic congestion in cities. Each shared car takes up to 11 cars off the streets. Enjoy the largest electric car-sharing fleet in Europe with SHARE NOW. Our mission: To grow our electric fleet every year. Join the movement now." • FIND CAR-SHARING IN YOUR CITY NOW: Amsterdam, Berlin, Budapest, Copenhagen, Cologne, Dusseldorf, Frankfurt, Hamburg, Madrid, Milan, Munich, Paris, Rome, Stuttgart, Turin, Vienna

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

WashNative
Dec 14, 2019

I want everyone to see this BAD review. It was a lot better when it was car2go, it hasn’t been a month yet and I hate it. Car2go would include your total trip price plus $1 extra for their trip fee and then your taxes. If you made a complaint even in the app they would adjust the credit. With Sharenow, packages up to 1 day or longer charge for the trips included price, PLUS EXTRA (0.19) for miles, taxes and fees. They do not respond to your app reviews or adjust your account, you literally have to call in or send a direct email to be heard. Most cars I get are dirty, brakes are loose, or the engine is Rocky. The Mercedes are a bit better than the standard fleet cars, but are still dirty when you get them. Cleaning up after other people every time cuts into the time you have to enjoy the car. These car sharing companies come into big city and think of how to profit off of the people in the biggest way possible. I’ve spent thousands with this company and come to the realization that it’s just cheaper for me to purchase my own car. I also requested a refund for extra charges before, I was told I would receive about $13 for the refund and my account literally reflected $2 for a refund. I didn’t even argue anymore. The price for a car note, insurance, gas, and parking would still come out cheaper than Scam now.

FibZor
May 28, 2019

I recently had my debit card replaced due to fraud. After I receive the new one I forgot to update it on the service and used a car and was charging $9.60, after the system told me that I had an outstanding balance on the account I updated my debit card on the app thinking that it would instantly take the $9.60 out of my account like most services do these days. No it did not I was required to call customer service and have them submit the issue to their billing department and take an extra 2 to 3 business days to have it resolved. This is the very inconvenient way of taking care of your customers, This needs to be updated so that the application does everything and I don’t have to call customer service to have this type of issue resolved like this. If I update my card on your app it needs to take the money that is owed off of said card instantly. I will not be giving any more stars than one star until this issue is re-programmed and updated.

Mms542
Dec 05, 2017

Recently they debuted a new pricing structure under the guise of giving their customers more options. You now select what measure of time you want to be charged for before your ride. It’s actually just a very non-consumer friendly way to squeeze more money out of their customers per ride. Without ANY improvements. Specifically, having more/better customer service agents. You will wait at least 30 minutes on hold to talk to a human, even if you’re experiencing a problem with your current rental. Maybe your car won’t unlock (while you’re being charged and cannot rent another), your rental won’t end, whatever - you’ll wait 30 minutes. I once had to take an Uber because I waited FORTY minutes for a customer service agent while my car wouldn’t unlock and my card was being charged. You will wait 3-4 business days for a response to an email. And then when they inevitably respond with something totally unhelpful and you respond, you’ll wait another 3-4 business days to hear back. Just invest in more expedient customer service, keep the old pricing structure but raise the per minute/hour/day rates, and I’ll be a happy customer again. TLDR; not transparent with pricing, poor customer service, but useful when it works. Look elsewhere if there’s another service available in your area.

Zorp the Purchaser
Sep 19, 2019

The audacity of this company and the lack of true customer support is unreal. I had been using car2go for about six months, and everything was fine. One time I had an outstanding balance and eventually it was resolved, no problem. However, in about June, I supposedly had an outstanding balance. So, I change my info and I called them and they told me it would he processed within several business days or a week. That eventually turned into three months where as of now I still have no access to car2go. It took them three months to process my balance after 15+ phone calls. Now, they have the audacity to say that I have an outstanding balance from almost a year ago? What madness is this? I resolved all balances. Billing in this company is a mess, everything is processed manually. It’s a hectic mess. The customer support line people are powerless to do anything, I actually feel bad for them. They’ve tried everything in their power. When I call and say I’ve been trying for 3 months, I can hear the pain in their voice. It’s not just me, supposedly it’s hundreds of customers. This poorly run but extremely useful service is about to lose my business to ZipCar, which is less convenient but more reliable.

NYCCuban
Sep 15, 2019

Apparently I had an old credit card on the account and my last trip couldn’t get charged. Instead of emailing me (you have my email) or texting me (you have my phone number), you just freeze my account and just deactivate the account until I try to use it. Your service is one that needs immediate access. The app told me to update my profile - but that’s not actually the case - I had to call in and now the charge has to go to the accounting department? What decade are we living in that customer service can’t just run my credit card. Really feel let down by this service. You’re trying to be a replacement for people’s cars then you have to proactively notify them when they’re not able to use the service. And update your systems so that anyone can rerun the card - not take 1-2 days to process a payment so that I can use the service again. Accounting department? Really? Is there a mailboy that runs the paper credit card form down to the fax room where he uses dialup to update the card info? Also - you are doing your competitors a great service with this. I HAVE to find an alternative now. Your incentivizing me to go test out whatever else is out there. Hopefully, I can find something good - especially since if I don’t I’ll be missing my friends wedding. Update: Apple recommended Getaround to me - seems like a great alternative. Also remembered I already was a member of Turo - a bit more expensive but the cars are better.

CSR Racing 2

About SHARE NOW (car2go & DriveNow)

Developed by car2go Group GmbH.

SHARE NOW (car2go & DriveNow) is ranking in   Travel & Navigation

Last update was at Sep 23, 2021and the current version is 4.46.0.

To see all other keys and revenue click here 514921710

SHARE NOW (car2go & DriveNow) have a 12 974a user reviews.

SHARE NOW (car2go & DriveNow) was released in the App Store. It is developed by car2go Group GmbH, who have also released the following apps.

SHARE NOW (car2go & DriveNow) has 12 974 user reviews.​

SHARE NOW (car2go & DriveNow) has an average rating of 5.0. ​The latest version of SHARE NOW (car2go & DriveNow) 4.46.0​ ​​was ​released on Sep 23, 2021​.

You can download SHARE NOW (car2go & DriveNow) ​here

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