User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I have recently started using Ruuby after using a few other at home apps. The app is easy to use and loved how I was able to look through the beauticians profiles at what each treatment each of them offer! The beauticians I have had so far were all amazing. On time and very professional! Will be recommending to all my friends!!
I downloaded the app as the UI looked really beautiful and was looking for a service to replace Treatwell so gave Ruuby a go. Upon sign up the app requires your full name, email address and home address. To be honest I don't like sharing that much information at trial stage so it made me a bit uncomfortable but carried on with the process anyway. Once signed up, I had a look at the offer which was disappointing. You choose a therapist rather than a style of massage for eg, which I found counter intuitive and time consuming. I don't base my choice of massage on the therapist's name or face so why make me choose according to these indicators?! Finally I decided to delete my account and couldn't find the option in the app (how can this be legal btw?). I got in touch with their support and after 2 weeks chasing, my account still has not been deleted. I have however been added to their mailing list! Overall, pretty design but a lot of work to be done on UX and mostly support.
I downloaded this app as I’m a single dad and had no time to go out and get my feet and hands done. The reason I downloaded it and decided to use their service was due to the good rating and how they said they provide the best and only the best. As soon as I opened the app I saw the ratings of the beauticians and they were high as I was impressed. As I’m a man I had to chose Ruuby for men which also had a rating of 5 out of 5. BUT when I was assigned the beautician and the rating was 3.8 and I gave it a chance which was very unfortunate and I regret deeply today. The lady came in rushing and was very loud. As soon as she opened her bag I knew I was making a mistake but still decided to give it a chance. She rushed both my feet and hands and left me cut and bleeding on 5 fingers (cuticles). I’m freaked out and that’s the only way to say it, I’m freaking out due to hygiene. I contacted the costumer service and put forward my experience. The only thing they did was apologize and offer me a free mani pedi. Which would be ok normally but cutting me and leaving me bleeding is not enough. Ruuby can’t say they provide the best and send someone which such low ratings. How can they expect me to Continue using this app or recommending if the first experience was such a disaster ? I will be getting blood tested in a few weeks.
Love love love the Ruuby app and everyone I’ve had so far has been brilliant. Only suggestion would be if we send a message to our therapist or if they send us a message, can you have it so we have the option to get an email notification or text notification that they’ve sent us a message? As I’ve missed a few messages and not realised from my therapist because there’s no alert or anything when someone messages you on the app?
An unfortunate start to the app. The first two appointments I had booked on separate occasions and on separate days were both cancelled due to the technician having an "emergency" which I believe is a generic text that is sent out for cancellations. Not only were both appointments cancelled, it took 2 hours to be notified that it was cancelled. I then found out on my bank statement that both appointments were charged!! What's worse is the customer service team were incredibly unhelpful and unfriendly. 👎🏼👎🏼👎🏼
Developed by the Ruuby Limited,
who have also released the following apps Ruuby - home beauty treatments .
Ruuby - home beauty treatments has 1 424 user reviews.
Ruuby - home beauty treatments has an average rating of 4.7.
The latest version of Ruuby - home beauty treatments (4.3.2) was released on Jan 17, 2020.
You can download Ruuby - home beauty treatments here:.
Ruuby is London's on demand beauty bookings app - "the Uber for Beauty", according to Forbes.
Download Ruuby and
book five start beauty treatments to your door: whether at home, at the office, or in a hotel.
Calling on our network of over 200 professionally vetted, experienced beauty providers, we deliver consistently high quality beauty services to our clients. These include blowdries, massages, manicures, facials, tanning, waxing and more. Our professionals use only the best products, including OPI, Essie, Darphin, Tom Ford, Sienna X and others.
How it works
- Simply browse our treatments menus (hair, nails, tanning, makeup and more...)
- Select a time, address and date, and choose from our available beauticians
- Book your slot, and pay securely over the app
- ... And wait for your therapist to arrive!
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