User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I am a military member whose been trying to grind ahead for some time. I have had this app for over one year convincing my friends to utilize it. At first it had great interface and support. Whenever a glitchy interface issue happened it wasn’t a big deal. I am a bit aggressive with my investments and utilize margin. They have always been transparent with regards to when a calls happening and when funds are due. Recently, the app gave me conflicting messages. I lodged two complaints / trouble tickets as that’s the only means of communication besides a number that only plays a recording to lodge complaints online. Long story short, I was told to cover but when I went to cover and see what was needed and estimated as a safe amount, it said I was fine. Today they sold my positions at a huge loss. I was prepared to cover but they’d rather not answer customer service. I will be seeking recoupment legally as this is not a sound business model. Every brokerage is responsive within an hour or so or at the very least will tell you in a single location what amount of funds are needed and when. This is straight up bad business and a poorly run app. Unless customer service fixes this problem I will keep this review in place and encourage all my friends to place similar reviews. I will also be reaching out to the media as I have app screenshots showing it displaying this conflicting information.
This has been a fantastic app in all the time that I’ve been using it. Since about 2017. There have been many new additions since then. One of them being analyst ratings where we can see how many analysts provided a rating, and what percent said said buy, hold, or sell. This has been quite a useful gauge (along with others) for investing. That being said we all know time marches on and opinions change. Unfortunately I have not noticed any relevance to time in this analyst ratings feature. Perhaps these ratings are updated weekly. However, without knowing at what time the ratings were made it’s hard to tell how a stock, like GOOG, would be rated after some news comes out, like the antitrust inspection. Surely we can look at the rating description to see if it mentions anything about this news, but it still doesn’t address the main concern. That is when did each analyst rating actually happen. 30 could have been before a big news break and perhaps only 7 after. Making for a possibly inaccurate rating. Perhaps the news has nothing to do with these analysts ratings and it’s all about the companies numbers. In such case public opinion has no impact on ratings and thusly time is not as important. However it would still be nice to know when the ratings were made or last updated.
I have been using this app for about a year. I have used e trade for many years but wanted to save money on my trades. The app works fine. The company however is very shady. On more than 1 occasion the trade price increased right when i bought it. Every time I end up paying the difference. The customer service is horrible you can’t talk to anyone and it’s all generic email responses that don’t even respond correctly. Just recently I signed up for their Robinhood Gold which is their margin account product. It was initially advertised as use it and they will charge $15 a month if you have a balance. Then it changed to $15 a month if you have a balance or not. I have been trying to cancel it for 2 months now. I’m still getting charged $15 a month for nothing. There is no way to call in and the robot emails from customer service are programmed to refuse any inquiry that involves a refund. I like the price but with the hidden charges every where and the lack of caring for their clients I might go back to e trade. Free trades sound good but obviously they need to make money so they have a business plan of hidden fees and secret support that you can’t talk to a live person. I wouldn’t trust this site for your entire portfolio.
I love Robinhood. I trade almost daily and it’s slowed me to secure an extra income. Well I funded my account about two weeks ago with $2700. I’ve lost about $100 since then. No biggie it happens. So, I go to withdraw some cash out $500 and it’s not letting me. I’ve been contacting customer support and we’ve been talking back-and-forth and my situation should have been resolved today Friday, May 17, 2019. However today I’m not able to still withdraw any funds. My $2590 is on hold “bank holding period.” I understand that these laws are put in place to protect us as investors from other people having access to our funds if we drop our phones etc. however it is unacceptable that in the world of finance that I cannot speak with someone to resolve this situation in an intelligible manner. This all stemmed from me mistakingly deleting my banking information from the application. When I saw I made a mistake I entered in the exact same information I’ve always had in my adult history. For some reason their system can’t recognize my previous information and it sees it as new information. There isn’t one other brokerage that whatever hold my money hostage and from reading the reviews here I’m not the only one. My situation has been heard from customer support however nothing is resolved this is unacceptable. I will continue training with Robinhood only if they can resolve the situation.
They advertise being the perfect interface for someone who isn’t already part of the stock trading scene. As someone with zero experience looking to learn how to manage a portfolio, I was interested in redeeming that free stock promotion for which every single popular podcast seems to have an ad. At no point in its advertising do they male clear that the promotion expires once redeemed. I signed up with the promotion, was not able to navigate the app well enough to redeem it, and submitted a couple customer service inquiries to help. One representative said they reactivated it for me and made it seem to me that the app would prompt me to redeem it once opened. Since I still did not know how to redeem the offer, I submitted another inquiry. Another representative showed me where to find it, at which point I found the “expired” stock which I had not seen in my account previously. I submitted a third inquiry to help reactivate it, was told, “That’s too bad. Well you can still get referrals!” At this point I expressed disappointment and requested an explanation as to why I could not redeem the offer I never had a chance to redeem. It has been nearly a week and at this time the Robinhood team has still not responded even though in every other instance my inquiries were answered within 1 business day. Unless you’re already stock savvy and looking for a clean app, I would not recommend this service.
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Investing without fees means that Robinhood Financial LLC receives $0 commissions on self-directed individual cash or margin brokerage accounts that trade U.S. listed securities via mobile app or online. Relevant SEC & FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.robinhood.com/legal/ to learn more.
All investments involve risk and the past performance of a security, other financial product or cryptocurrency does not guarantee future results or returns. While diversification may help spread risk, it does not assure a profit or protect against loss. You can always lose money when you invest in securities, cryptocurrencies, or other financial products. Investors should consider their investment objectives and risks carefully before investing.
The cash management program is expected to be offered by Robinhood Financial LLC. The cash management program, when operational, will be an added program to Robinhood brokerage accounts and will not be a separate account or a bank account. Robinhood Financial will provide additional information on the cash management program once it is operational to help customers, including those with “early access,” to determine if they want to add the program to their brokerage account.
Robinhood Financial LLC and Robinhood Crypto, LLC are subsidiaries of Robinhood Markets, Inc. Equities and options are offered to self-directed customers by Robinhood Financial, member of FINRA and SIPC. Cryptocurrency trading is offered through Robinhood Crypto. Cryptocurrencies are not stocks. Any information about Robinhood Crypto on any Robinhood website, platform, emails or other communications, are for informational purposes only and not intended as a solicitation or advertisement for Robinhood Crypto.
Free stock offer only valid for selected individuals and are subject to the terms and conditions at https://support.robinhood.com/hc/en-us/articles/115002796903-Overview. Free stock randomly chosen as detailed on the website. Individual must sign up through referral link to be eligible.