User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
My biggest complaint is that there isn't a perception coverage tool. If I need to start a new med or see if something is covered and at least an estimated cost I have to ask the pharmacy or just hope the dr tells me what is covered and that's annoying. And if it does have that feature it is difficult to find...
It’s near impossible to use the find doctor function (the main reasons people would use this app.) It sends you to an endless loop of logging in, once you manage to get to the find a doctor section you’ll be stuck loading the page again every time you apply each filter, and there’s no option to email any providers. And, no joke, the app is just the mobile website with a different colored border. You’d figure a company this size could spend a little extra for an actually functioning app. Skip the app all together and just call your insurance themselves to find a provider, since the 15-40 minute wait time will still be quicker and less frustrating.
The only reason people would download a medical insurance app is to find an In- Network providers in their area. But this app fails in every way. You are a multi billion dollar per year company! Maybe you don’t want to tell your members who is in-network, so you can save money when you deny claims. If I could rate less than 1 star I would. Wake up Regence, Generation X, and Millennials are going to expect better I.T. from a company of your size. Developers of this app need to listen to others and make a search function for current in network providers and create a filter for that search function. You mirrored your app from the website which’s just as useless. Lazy developers if you ask me. App deleted.
A medical insurance app? You’re kidding us! Who would download this app? -people who want to find in-network clinics and hospitals. Is there a search function to “sort by in-network” or “show only in-network”? No. Is there an integrated map that shows all providers on map? No. Instead, they just link it to the web mobile format. Why would users download an app if you’re linking everything to your web version? We would just get on website or use browser instead! Please improve. You are big company with crazy huge funding. What the hell have your IT developers been doing?
What’s the point of a health insurance app that the basic “find a doctor” section does not work at all? It also won’t pull up on the actual website. Last time I called they told me to use the app to find a doctor and now I can’t even access it. It says “vanity-url-proxy” and shows a blank screen every time and it’s New Year’s Day so no one is answering at the office so I’m not sure how I’m supposed to find a pediatricians office that’s open today. This is so frustrating. Fix your find a doctor section!
Developed by the Regence Health Insurance,
who have also released the following apps Regence Health Insurance .
Regence Health Insurance has 1 124 user reviews.
Regence Health Insurance has an average rating of 4.5.
The latest version of Regence Health Insurance (1.2.2) was released on Dec 27, 2019.
You can download Regence Health Insurance here:.
With the Regence app you have easy and secure access to your health insurance information. When you download the app you can sign in with your existing
online account, or use your member ID card to register. When you sign in with your user name and password or Touch ID, you can manage your health care with tools like:
• Find a doctor: Take the guesswork out of finding a doctor, hospital or clinic in your plan’s network. Read provider reviews and check specialty information to guide your choices.
• Claims and benefits: View the status of open claims, copays, deductibles, coinsurance and your out-of-pocket maximum.
• Digital ID card: After you view your member ID card in the app the first time, your information will be stored in your iPhone so you can access it any time.
• Message Center: Have a question about a claim or your benefits? Send secure messages to Member Services through your phone.
• Contact us: Click to call Member Services.
This app is intended for members of Regence health plans in Oregon, Utah, Idaho and select counties of Washington.
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