User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I will start off by saying that because of my job, (treatment facility) i am taking my clients to the movies about every other weekend especially if it is raining. I might add that that’s a lot because i live in Miami. Because of this and always buying at least 4 tickets 5 including me (most of the time it’s about 7-9 tickets) and concession for all of us, i rack a lot of points which allows me to go just about whenever i want either with me and my girlfriend, or us and two of our three children. So i pretty much end up spending maybe $5 for popcorn and that’s it because i save the points for tickets only (i sneak snacks in) and I’ll just give my sons each ten bucks to play at the arcade. Most of that is useless information for you guys but overall i love this app because of how easy it is to use, it never glitches on me never freezes or crashes. And still loads pretty fast when I’m using only data on the road or at the theatre. If you go to the movies and spend a lot of money there, in regards to popcorn or you have a decent size family you take, this app is the bomb. Save hem points and run it up. 🤙🏻
I love this app. It (almost) always works flawlessly for me and makes the movie purchasing and point redeeming aspects easy and seamless. However, although the app supports Apple Wallet, movie tickets do not show up on the Apple Watch wallet app. Fandango recently got around this by creating an Apple Watch app of their own from which customers could pull up their ticket straight from the Watch (and I’m assuming their member number). I would really enjoy a regal watch app, as it would make it so much easier to scan my tickets while carrying all my popcorn and sodas without risking dropping them by having to maneuver to pull my phone from my pocket. It would also be handy if the app would use your location when doing this, so one doesn’t have to search through their watch app interface to pull up the ticket, and it would automatically be pulled up on the watch screen upon arriving at the theater. Other than that suggestion, this app would get a quick five stars from me. I hope this is something going into development soon!
I bought movie tickets through the app and realized when I was getting scanned to enter the theater (popcorn and icee in hand) that they were for the wrong theater!!! I had bought them just 15 min prior to show time looking to get in fast. When I asked if I could cancel those and purchase new ones I was told to just buy the right ones and that I had to call to get a refund. So I did and they put me on hold and got a call back 2 1/2 hours later and could not answer because I was inside the theater. When I tried calling again the next day, same wait time for a call back by the way, I was told that they could not refund me even though those tickets were never used or scanned. You have to call 1 hour prior to show time (imposible if you buy right before entering) to get a refund. Also if I had known in advance I would have done something. So the lady’s advice was to go personally to the theater and talk to a manager to see if maybe they could give a movie pass. This does not seem fair at all. FYI parking in downtown LA is expensive. How much time and money will I spend “to see” if they’ll give me a credit or movie pass. This is absurd and seems like an abuse to the consumer. The app offers no options or support ni had to dig through the internet to find a stupid number to call. Ridiculous.
I am an avid movie goer. I take my son at least a couple times a month, it is our bonding time. I have used the app for over a year with zero issues....until now. If you are like me, you load your gift cards on your app to not have to keep them and you can use the app for purchases when out and about and decide to go to a movie. Lately every purchase has been filled with glitches. Busy release nights are not allowing purchases to go through and if you happen to use a GC the balance disappears even though the purchase didn’t process. The argumentative employee on the phone said I should keep every gift card even though loaded for months with no issue because it is the same as my credit card. Also I should expect issues on busy nights and glitches are common. This is not acceptable. I did not keep the cards, I am trying to limit what I carry with me. Are they hoping we won’t try to recover the gift cards and Regal can pocket it?? Another rep did help in a positive manner and try to give me free tickets in the place of my gift cards. I feel this is a serious glitch that needs to be fixed and I may have to find a different app to buy my movies tickets.
I moved my regal points over to use them for 5 movie tickets. I went through the process of selecting seats and started the payment process. It gave me an error every single time I tried to complete the purchase. I finally just used the Fandango app to buy the tickets, which means I had to pay full price and was unable to use my points. The app needs to be fixed to allow points to be used, especially since Regal states the points can ONLY be used on the app or at the theater for tickets. Another issue with the app I had was seat selection. There were 6 seats available at the end of the row and I was purchasing 5 tickets. No matter where I select the 5 seats out of those 6 available, there is going to be 1 left over. If I left the seat open between us and the next seat, I got an error that you can’t leave an empty seat between 2 people. If I shifted the seats down I got an error that you can’t leave the aisle seat empty. So basically if you have an odd number in your family you’re screwed. If Regal wants people to use their app the app needs to work!
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